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The Zen Hotel

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313 Reviews from our TripAdvisor Community

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Showing 297: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2015 via mobile

I chose here after reading reviews. But... I was disappointed Breakfast is good esp morning fresh juice. Cleansing stuff is good. Bed is comfortable But I'll not stay here again. A little noise bothered me The room was like a motel for me. Here is not cheap like a motel

Helpful?
Thank seunghwan r
ricberr, General Manager at The Zen Hotel, responded to this review

Dear seunghwan r, Thank you for sharing your feedback. It was highly disappointing to learn that we did not live up your expectations as it is our goal to deliver a comfortable and pleasant experience to all our guests. I would like to thank you for highlighting the positive elements of your stay such as our complimentary breakfast buffet, freshly... More 

Roseburg, Oregon
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2015

I recently stayed here for the second time. The room was very clean, and the front desk staff is very courteous and always helpful! The daily breakfast is very tasty, and has a great variety, no matter your tastes or preferences. There is something for everyone! It's nice that there are complementary evening snacks and drinks offered as well. I... More 

Helpful?
Thank TraipsingTraveler
ricberr, General Manager at The Zen Hotel, responded to this review

Dear Traipsing Traveler, Thank you for posting such a fantastic review about your second stay with us. We are very glad to count you as one of our return guests and we appreciate all your comments. I apologize for the inconvenience you experienced in your interactions with our housekeeping department during your last stay. Thank you very much your detailed... More 

Little Rock
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2015

We were pleasantly surprised when we walked into the unassuming lobby/main office of this hotel. You immediately feel the soothing tranquility that their customers rave about. The rooms are clean, quiet and comfortable and the staff is amazing. They offer free Wi-fi, free parking, a complimentary hot breakfast and fresh baked cookies every afternoon. The location is great ~ right... More 

Helpful?
1 Thank MOEHOUSE
ricberr, General Manager at The Zen Hotel, responded to this review

Dear MOEHOUSE, Thank you so much for taking the time to share your kind comments about The Zen Hotel. It is always a joy to see when we are able to pleasantly surprise our guests and deliver an amazing experience. I am very glad that you were able to relax in a quiet room and take advantage of all of... More 

Vancouver, BC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2015

Stayed here on a business trip and appreciated many of the favorable aspects of this hotel. Arrived early - long before the afternoon check in - and was readily accommodated with a room. Was treated well at reception while I waited to check in - offered access to the complimentary breakfast buffet, which was above and beyond from my perspective.... More 

Helpful?
Thank mytravel1
ricberr, General Manager at The Zen Hotel, responded to this review

Dear mytravel1, Thank you for highlighting so many aspects of our hotel that made your stay enjoyable. I am very happy to see that our Front Desk staff were able to accommodate your early check-in with ease and that you appreciated the access to our complimentary breakfast buffet. I’m also glad that the room and amenities were to your liking.... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2015 via mobile

What can I say, I really wanted to like this hotel. There are many nice touches, like high quality bed linens and towels, nice bath products from L'occitane, gourmet chocolates etc. Yet, at the end of the day, this still feels like a (nicely renovated) motel on El Camino. The breakfast was impressive, and the smoothies are great. All staff... More 

Helpful?
Thank Chessa44
ricberr, General Manager at The Zen Hotel, responded to this review

Dear Chessa44, Thank you for taking the time to share your comments about your stay with us. We greatly appreciate you highlighting of all the aspects of your stay that were to your satisfaction. We love it when any part of our services is labeled as “impressive”. The quality and variety of our breakfast buffet continues to be a staple... More 

1 review
Reviewed 19 July 2015 via mobile

This hotel is lovely. Clean room. Friendly staff. Nice breakfast welcome cookies. Quiet and comfortable. It is centrally located to a wide variety of restaurants as well as Stanford University. I loved my stay here. I highly recommend this hotel. The amenities were great and the cost was very reasonable.

Helpful?
Thank Diane W
ricberr, General Manager at The Zen Hotel, responded to this review

Dear Diane W, Thank you for posting such a lovely review of your stay at The Zen Hotel. We are very pleased to know you found our staff friendly, our breakfast buffet and hotel amenities to your liking, and our close proximity to Stanford convenient. Thank you so much for recommending us to the Tripadvisor community. We are looking forward... More 

New York City, New York
Level Contributor
3 reviews
Reviewed 10 July 2015

This is the best place we have tried so far. We stayed here just for one night, but I wish I come here again. We stayed here on our way to Muir woods. Its a perfect combination of excellent rooms and impressive toiletries. They serve l'occitane products, which I have never seen before with my 4 * hotel experience. It... More 

Helpful?
Thank Purvi P
ricberr, Front Office Manager at The Zen Hotel, responded to this review

Dear Purvi P, Thank you for sharing your experience at The Zen Hotel with the Tripadvisor community. I am thrilled that we rank at the top of your list of hotels. It is splendid to see that you were able to reserve your room using our Advance Purchase discount by booking in advance and that you enjoyed our L’Occitane toiletries.... More 

Aromas, California
Level Contributor
7 reviews
Reviewed 7 July 2015

I have had reason to travel to Palo Alto numerous times over the past 10-15 years and until my recent weekend jaunt had never discovered a hotel where the value was so exceptional. The staff was incredibly friendly and helpful. The room was spacious, clean, and comfortable. The breakfast is amazing...the vegetable/fruit smoothies are to die for and the other... More 

Helpful?
Thank David F
ricberr, Front Office Manager at The Zen Hotel, responded to this review

Dear David F, Thank you for your fantastic comments on your recent stay. I am very pleased to learn that we were finally able to welcome you to The Zen Hotel after your many years traveling to Palo Alto. Your pleasant remarks on our staff, breakfast and room quality are all greatly appreciated and help to demonstrate to us all... More 

Chicago, Illinois
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2015 via mobile

I stayed at this hotel for one night in March 2015 on my way to Monterey from San Francisco. Upon arriving I was pleasantly surprised by how lovely and fragrant the parking courtyard was. My room was extremely comfortable and clean and had so many amenities that I don't typically see in hotels. I had a wonderful nights sleep and... More 

Helpful?
Thank Bridget B
ricberr, Front Office Manager at The Zen Hotel, responded to this review

Dear Bridget B, Thank you for choosing to stay with us on your layover before heading to Monterey and for sharing your feedback on your experience. It is a pleasure to see that our minimalist landscaping and luxury L’Occitane amenities provided you a pleasant surprise during your first visit to our hotel. I am glad that you enjoyed our complimentary... More 

West Lafayette, Indiana
1 review
Reviewed 29 June 2015

We spent a few nights at the Zen Hotel and thoroughly enjoyed every one of them. The staff was very courteous, friendly, and helpful all throughout our stay. Freshly baked cookies were available in the lobby whenever we came in, and the breakfast smoothies were always a treat to look forward to in the mornings. Our room was modern, clean,... More 

Helpful?
Thank Phoebe M
ricberr, Front Office Manager at The Zen Hotel, responded to this review

Dear Phoebe M, Thank you for sharing your comments with the TripAdvisor community. I am very happy to see that you had nothing but positive things to say about your stay with us. It is great to know that our commitment to providing quality extras and amenities, from the Godiva & Ghirardelli chocolates to our multiple breakfast smoothies, did not... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 

Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Region: United States > California > Palo Alto
Price Range: $188 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Townhouse Hotel Palo Alto
Hotel Style:
#2 Best Value Hotel in Palo Alto
#3 Romantic Hotel in Palo Alto
#5 Business Hotel in Palo Alto
#5 Family Hotel in Palo Alto
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Questions & Answers

Questions? Get answers from The Zen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a room onthe grund floor and irt was great, but I probably woul dhave chosen a room on the second floor.”
 of 5 bubbles 499sherriz, 13 Nov 2016 | Read review
“Get the rooms in the Zen Garden.”
 of 5 bubbles Sunset97210, 17 Oct 2016 | Read review
“It was our third stay at this place,, and all rooms were good.”
 of 5 bubbles comfytravel, 5 Oct 2016 | Read review
“Our room was on the second floor overlooking the Zen garden.”
 of 5 bubbles debbiedarlin, 4 Oct 2016 | Read review
“The water fountains around the hotel helped drowning out other noise of the surroundings.”
 of 5 bubbles langreejen, 3 Oct 2016 | Read review
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