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Price gouging - a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is reasonable or fair and is exploitative to an unethical extent.
I ended up staying here after my car was...More
As my work colleague says, the price of hotel rooms in the Palo Alto area is "highway robbery." Can't believe I had to pay over $700 for two nights here...but I needed a room at the last minute and was glad the Comfort Inn was...More
I stayed two nights at this hotel having been to Palo Alto maybe 60 times over the past 20 years. The rates for hotels/motels for weekday nights is outrageous so I stayed at the Comfort Inn because it was only $315 per night. At these...More
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 27 February 2017
Thank you for taking the time to provide feedback regarding your recent stay.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Your satisfaction is important to us and we will be using the feedback...More
Beware the cancellation policy. My daughter booked this hotel and even though she tried to cancel the reservation more than a week before when the event was postponed, she was told it was non-refundable and was charged the full amount of her two night stay.More
1 Thank G N
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 23 February 2017
Dear G N,
I apologize that the hotel was unable to waive the penalty on your daughter's prepaid non-refundable/No cancel reservation. The discount on these types of reservations is substantial. The risk is sometimes not worth the savings, as the penalty is 100% as noted...More
Stayed a good 7 nights at the inn. Friendly staff and meticulous housekeeping. Very satisfied with the cleanliness in the cleaning. Will come back again. Keep up the good service!
Definitely a good place for 'Rested. Set. Go'.More
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 21 February 2017
My staff and I are delighted to receive your feedback regarding your recent stay at Comfort Inn Palo Alto. My housekeeping department works diligently on keeping our property clean and appreciates your acknowledgement. Please come back and visit my friendly staff and I...More
US$111 - US$361 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Response from Christine K | Reviewed this property |
When I stayed there, it was still prior to their planned renovations. Picture a single room with two queen beds and the decor of an average hotel in the 90's. The furniture is quite worn, and does not fit the room well. I... More
When I stayed there, it was still prior to their planned renovations. Picture a single room with two queen beds and the decor of an average hotel in the 90's. The furniture is quite worn, and does not fit the room well. I remember a freestanding armoire in the corner. Adorning the formica bathroom vanity is a microwave, and a few cups wrapped in plastic. The room had a smell which was not offensive but it definitely had the aroma of spices from an Indian restaurant. I believe the room was wallpapered also in the 90's style...
I slept well there though!