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The Westin Pasadena

1,438 reviews
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Traveller (420)
Room & Suite (306)
Pool & Beach (52)
Overview
  • Excellent43%
  • Very good35%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“heavenly bed”(38 reviews)
“city hall”(56 reviews)
“self parking”(68 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Reviews (1,438)Write a Review
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560
495
183
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53
Show reviews that mention
All reviewsheavenly bedcity hallself parkingroom servicecomplimentary shuttlewithin a mile radiusfire pitcorner roomold townshuttle servicebeautiful hotelstarbucks coffeeper daybusiness tripshops and restaurantsrose bowllove this hotel
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1 - 5 of 1,388 reviews
Reviewed yesterday via mobile

Stayed in the “Deluxe” Double and nothing could be further from fact. The room was quite small making it almost impossible to use closet. Telephone didn’t work, light bulb in bedside lamp was out and had to call for “complimentary” waters. The bathroom was also...More

Thank 2hi2cu
Reviewed 2 days ago

The Westin Pasadena has handsome rooms, and the staff is obliging and efficient. I have two caveats: 1. The place is a bit under-elevatored. A tour group of more than 100 Japanese schoolgirls was in residence while I was there the weekend of 10-11 Feb...More

Thank charl0ttesville
Reviewed 4 days ago

I stayed here for 1 night and it was a great visit. The room was well appointed and very comfortable. The bed was wonderful and I slept so well! The hotel is in a great location with beautiful views and close enough to walk to...More

Thank andrealyns
Reviewed 4 days ago

The hotel restaurant staff is not good. They would not like to help you in any manner. They only say NO and half of the restaurant member not understanding English. in short the experience of the hotel is very very poor. we would not try...More

1  Thank Rajendra P
Response from OFELIA D, Manager at The Westin PasadenaResponded 2 days ago

Thank you for choosing to stay at the Westin Pasadena and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More

Reviewed 6 days ago

I surprised my husband with a one night get away. I choose The Westin Pasadena since it was a Westin and Close not the far. We had a great time. Loved it. Everyone was so nice. Room was very nice. I would stay there again.

Thank Beverly K
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$186 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$186 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (420)
Room & Suite (306)
Pool & Beach (52)
Dining (37)
Amenities (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
27 March 2017|
AnswerShow all 9 answers
Response from Joshua S | Property representative |
Hi everyone for the convenience of our guests, the pool is only open to guests that are currently staying. We want to make sure our guests can have a relaxing and enjoyable experience at the pool and patio area. We want to... More
0
Votes
JosephinePauline
5 January 2017|
Answer
Response from Lawrence L | Reviewed this property |
Yes I've used SPG Points here successfully. I usually get upgraded to a suite 1/3 times as a SPG-Platinum, but also used Upgrade Awards to do it. I haven't been upgraded to a suite without it. They have suites... More
1
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Room Tips
"we were on the 11th floor"
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"Rooms facing city hall are quieter than those facing Los Robles"
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"Best hotel for Cal Tech parents."
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"higher floors will get you better views."
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