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The Westin Pasadena

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The Westin Pasadena
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1,313 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,268: English reviews
Colorado Springs, Colorado
Reviewed 14 February 2017

I stay at the Westin frequently for business and always find the staff helpful and friendly. The rooms are decent but maybe a little dated, but the beds are very comfortable and the room is quiet - I never hear noise from surrounding guests. I also like their workout and pool area as the equipment is the same as my...

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Helpful?
Thank David C
North Huntingdon, Pennsylvania
Reviewed 13 February 2017

The Westin Pasadena is my favorite place to stay in the Pasadena because of it's customer service focus. Shout outs to Ivan at the front desk, Norman in the dining room, Mylene Poblete, ALL of the parking lot attendants, Lorenna, Housekeeping and Adriana, Service Express. The facility is going through a timely spruce up, and the gym is located in...

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Thank Paula Z
Reviewed 11 February 2017 via mobile

Stayed here due to business. The hotel is very pretty, and the rooms are clean. The only amenities I used while staying were room service and the fitness room. The room service was very prompt and although the food wasn't the greatest I ever had, it was decent to good for what you'd expect from a hotel. The workout facility...

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Thank John S
Katy, Texas
Reviewed 6 February 2017

As a SPG, Marriott, and Hilton elite member i've stayed at my fair share of properties, Westin's have always provided a certain level of service and quality. Unfortunately the Pasadena location did not live up to these standards. First up are the rooms. These look like they could really use a refresh, the rooms have the typical Heavenly beds and...

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1Thank bigtex2017
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to bring your experience to our attention. We never want guests to leave dissatisfied and always appreciate opportunities to improve our customer service. I'm happy to share with you that we are nearing the completion of our rooms enhancement, and I am confident that this upgrade will leave your expectations exceeded. These improvements include...

Lake Arrowhead, California
Reviewed 3 February 2017

The Westin is a very nice, upscale hotel located within an easy walk of Old Town Pasadena and many other interesting spots and museums. Its location makes it a great place to stay, and its staff makes you glad you chose it. It is very pricey and I did not see that it was SOOOO good that it deserved to...

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Thank L6953YVpaull
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you very much for recently staying with us. Thank you for taking the time to fill out a review and providing us with valuable feedback. We really appreciate it. I am so glad to hear about your wonderful stay. We are so fortunate to be in the heart of Pasadena. I am glad you were able to enjoy the...

Washington
Reviewed 2 February 2017

I was disappointed by this hotel overall, especially in light of the price tag. There were some pros to my stay, but the cons really outweighed them. One bright spot was the friendly driver of the shuttle service. I requested a ride to Old Town Pasadena one evening for dinner, and he negotiated drop offs for multiple guests. He was...

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1Thank zvezda9
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Zvezda9, Thank you for recently staying with us and for taking a moment to share your valued feedback. I am so glad you were able to interact with our shuttle driver; we are truly fortunate to have such friendly and hospitable team members. We will be sure to recognize the driver that showed you great customer-service. Rest assured that we...

Reviewed 2 February 2017

Room was too small. Not clean and furniture is really old. I have stayed on Westin hotels before, quality of this one is absolutely different. I wonder how this hotel can be 4 star? Also avoid to have a breakfast there, it is really expensive.

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Thank Artak A
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Artak A, Thank you for taking the time to fill out a review for and providing us with valuable feedback. I appreciate your honesty and the opportunity it provides us to improve. We pride ourselves on our customer service, overall hospitality, and exceptional amenities; these are areas that often receive compliments from our guests and we are very disappointed you...

Park City, Utah
Reviewed 31 January 2017

This is the third or fourth time I've stayed at this hotel. On January 29th I and two others had some after dinner drinks at Ventana, the hotel's bar/restaurant. In the morning I discovered I had misplaced my credit card. Since I had gone straight to my room the night before I knew it almost had to be at Ventana....

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2Thank Darryn T
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Darryn T, I would like to thank you for continued loyalty as we appreciate the many stays you’ve had with us. I am truly sorry about the miscommunication in retrieving your lost credit card. I assure you we have shared your review with our staff as we will utilize this as an opportunity to improve. We never want guests to...

Los Angeles, CA
Reviewed 30 January 2017

DO NOT STAY HERE IN SPRING OF 2017 UNLESS YOU LIKE LOW FLOOR ROOMS OR TRIP-DESTROYING CONSTRUCTION NOISE FROM 8:30-5! On Saturday too! And high occupancy rate due to top three floors being out of commission means they are jacking up the price, to add insult to injury. I stay here a lot for business so I know the hotel's...

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1Thank franktraveller
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you so much for recently staying with us. Thank you for taking the time to fill out a review and provide us valuable feedback. We really appreciate it. I am sorry to hear that your recent stay did not meet your expectations. We strive to meet and exceed all of our guests expectations and we are sincerely disappointed when...

New York City, New York
Reviewed 29 January 2017 via mobile

I have stayed in both the Westin LAX and Westin Downtown LA a couple of times each and I'll tell you that the Westin Pasadena is far superior! I first stayed in December and was so pleased I booked again for January. It operates like a small independent hotel, you feel at home as soon as you arrive. The customer...

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1Thank Leta_619

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $308 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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8 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room is a great room!”
 of 5 bubbles 468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
 of 5 bubbles Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
 of 5 bubbles SmartandSunny, 18 Feb 2017 | Read review
“Comfortable beds with pillows that are not overly firm.”
 of 5 bubbles L6953YVpaull, 3 Feb 2017 | Read review
“High floors are all impacted by construction noise”
 of 5 bubbles franktraveller, 30 Jan 2017 | Read review
5 of 5