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The Westin Pasadena

Booking.comUS$135*
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GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Westin Pasadena
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1,345 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,298: English reviews
Blowing Rock, NC
Reviewed 9 November 2013

What a charming stay. Centrally located, beautiful property. I was upgraded upon arrival due to belonging to some loyalty program I did not know I belonged to. The room was huge with a great view and plenty of searing and space to work. They brought a small fridge upon request at o charge. The gym was large and well-equipped, and...

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Thank LitPr0f
Wilmington, North Carolina
Reviewed 7 November 2013

I was here for a conference my company was holding. I was quite happy it was at a Westin and it didn't disappoint. It's fairly convenient to Colorado Avenue where a lot of restaurants are so you can walk quite easily off property. The outside seating area near the restaurant is cozy and the fire pit in the evening is...

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Thank windmills_tilter
San Francisco
Reviewed 5 November 2013

I regret to say that my stay at the Westin was quite disappointing: First, an most important, the rooms provide ONLY down-filled or feathers and down-filled coverlets-look luxurious/impressive & very HOT. For those who produce a significant body heat while sleeping, it becomes impossible to sleep under them. Pasadena is not Maine in winter! Even the costly environmentally damaging alternative...

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1Thank Lee R
Timothy L, General Manager at The Westin Pasadena, responded to this review

Dear Mr. Robbins, I am sorry that after a direct email and your response to our guest questionaire that you are still not at peace with our response. The Westin Heavenly Bed is one ofour most popular branded items. I am purchasing new blankets to use for those who do not wish to have the experience. I hope that if...

Mill Valley, California
Reviewed 31 October 2013

The room was lovely, complete with bath robe, lots of towels, and a huge list of possibly forgotten items you could request (including invisible lens fluid!). Starbucks coffee and coffee maker was a morning pleasure. I was there for a family event, and a block of rooms was reserved for our group, so we had a special rate. The room...

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Thank BVCB
Louisville, KY
Reviewed 30 October 2013

It's rare these days to have a customer service experience that is all-around outstanding, but the entire staff at the Westin is to be highly commended for just that. For our son and daughter-in-law's wedding, we booked our courtesy hotel block exclusively at the Westin and could not have been more pleased. Sales and marketing coordinator Lucia Pascucci was consistently...

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Thank gottagogal
Orlando, Florida
Reviewed 28 October 2013 via mobile

Lame title for the review, but I jst wanted to convey that it was solid. We checked in very late (1am), stayed less than 12 hours and had no issues. Valet parking was good and bed was comfy. We had a room on high floor facing Los Robles street. People were nice. Decor was very much in line with solid...

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Thank AmericanTraveler1987
San Francisco
Reviewed 24 October 2013

Before I retired, I frequently stayed at this hotel when traveling on business. Although I don't regret having retired, I do miss my stays here. The room was always clean and the staff always accommodated my request for a room with an armchair. I always looked forward to returning.

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Thank SanFranDan99
Tempe, Arizona
Reviewed 23 October 2013

Like many high end hotels, you pay more and get less. Here on business, I needed decent Internet. Speed was 1 Mbit down, about half that up (wired or wireless), which makes it very hard to get work done, let alone watch video on your laptop. And, if you have to pay, it's $12/day. The decor is cold and uninviting....

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1Thank 2Pilgrims
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to share your experience with us. I am sorry that we did not meet your expectations. The specifics that you mention surprise me because that is not a common observation from our guests and certainly not up to our standards. All of your guest amenities should have been in place. I apologize that they...

Oakland, California
Reviewed 23 October 2013

It's... OK. Take away the Starwood points and the nice public spaces, and you have a Holiday Inn Express at a full market price. + Newish construction + Friendly staff, gladly accommodates things like late check-outs + Comfy bed But after that, it's bare-bones everything: - Room does not have a mini-fridge - Calling for service results in perma-rings or...

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1Thank Richard C
San Diego, California, USA
Reviewed 22 October 2013

Great spot to stay in Pasadena. Very friendly and helpful staff. Central location and easy access to all that Pasadena has to offer around Colo Boulevard. Rooms are very comfy and quiet - easy to get a good night's sleep. Room service always good and promptly delivered. Would definitely recommend the Westin for stays in this area,

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Helpful?
Thank GarySD

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $267 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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10 months ago
Berkeley, California
over a year ago
over a year ago

See all questions (17)

Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 3rd floor, and our room was very quiet.”
mcmurja, 28 May 2017 | Read review
“Ask for a newer room if you have a lot of devices to charge.”
G3169EFjamesw, 28 May 2017 | Read review
“A room on the west side offers a view of City Hall and is away from traffic”
sarahS5177IO, 19 May 2017 | Read review
“all rooms have good views”
gogobellatravel, 16 May 2017 | Read review
“ninth floor remodeled rooms were great”
SF_egret, 12 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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