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Sheraton Pasadena

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Sheraton Pasadena
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784 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Laguna Niguel, CA
Reviewed 2 February 2015

The customer service is excellent, but this worn out building with mismatched furniture and a bathroom up 5 stairs with the bed below is unworkable. This place seriously needs a facelift - badly. I think Starwood needs to evaluate this property more closely .

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Helpful?
1Thank DLindsey1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear DLindsey1, Thank you for taking the time to share your feedback from your recent stay at Sheraton Pasadena. We are thrilled to hear that our staff provided you with the excellent customer service you deserve. I am please to inform you that the hotel will be going through renovation next year. We look forward to seeing you in the...

Southern California
Reviewed 1 February 2015

For several years, I have been in charge of our association's annual banquet. We hold it at the Sheraton, which is the host hotel for our convention that is held next door at the Pasadena Convention Center. While the food has always been of a very high quality, this year they outdid themselves. Our attendees had a choice of Filet...

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Helpful?
Thank Clock_Doc
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Clock_Doc, I am thrilled to hear that you enjoyed our banquet venue. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your experience from your recent visit at the Sheraton Pasadena. Sincerely, General Manager Reggie Woolridge

San Diego, California
Reviewed 1 February 2015

Club lounge on the 3rd floor was very cozy, had a nice continental breakfast for us, Starbucks coffee to boot. Parking is $18 day, can be easily confused with the civic center parking. Looked like they had bed bugs at one point as the headboard was covered in diamataceus earth, but that's just an assumption. The linens were clean, everything...

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Helpful?
Thank Dan F
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Dan F, Thank you for taking the time to provide us with feedback from your stay, We have addressed your concerns and feedback with our Management team for immediate follow up and corrections. We truly appreciate your business and would be delighted if you give us a chance to earn back your trust. We look forward to seeing you...

Foresthill, CA
Reviewed 30 January 2015 via mobile

I've stayed at the Sheraton 4 times and it has always been great. I use their free shuttle to drop us off at our furthest destination and we slowly walk back. The hotel is Centrally located and has vast amounts of food options near by. I would recommend this hotel.

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Helpful?
Thank ForesthillBrian
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear ForesthillBrian, Thank you for the great review on TripAdvisor. We are delighted to hear you enjoyed your stay and the convenience of our superb location. We look forward to seeing you very soon and thank you for choosing Sheraton Pasadena as your home away from home. Sincerely, Guest Experience Manager

La Crescenta, California, United States
Reviewed 26 January 2015

There's no spa here. The room was close to 200 dollars a night. Parking is an additional 10 bux a night and if you want breakfast it's 18 dollars more. Who are these people catering to? There's an outdoor pool that is heated to about 60 degrees and no spa.

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1Thank TimInglish
Washington DC, District of Columbia
Reviewed 23 January 2015

Ron the bartender has really made this place worth coming to. Typically I avoid hotel bars but I'm glad I didn't avoid this one -- Ron was great and it made it really fun. Riding down the elevator to the bar felt like stumbling into a friendly neighborhood tavern. Overall the hotel is on the better end of Sheratons that...

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Helpful?
1Thank DonEmerson
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear DonEmerson, Thank you for taking the time to share feedback from your recent stay with us. We are delighted to hear our bartender Ron provided you with the friendly service you deserve during your time with us. It is truly our pleasure to provide you with the personal, instinctive and renewing experience you deserve. We look forward to your...

Glen Ellyn, Illinois
Reviewed 18 January 2015

We stayed four nights. The room was impeccable and unusually comfortable, in fact we have decided to buy a Sheraton mattress. We requested a new robe and it was delivered in minutes. The Club Level breakfast and evening snacks were well done. Besides services and rooms, the Sheraton's location is amazing, right off Colorado Boulevard, adjoining the Conference Center and...

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Helpful?
1Thank G G
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear G G, We are thrilled to hear that you enjoyed your stay. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your experience from your recent visit. We appreciate the wonderful review and comments posted on TripAdvisor. We...

Palo Alto, California
Reviewed 9 January 2015

The location is great and walking distance to many great shops and restaurants. I was able to walk everywhere with my three and five year old. The hotel has high ceilings in the room with a lot of space, but is a bit old and dusty. The curtains and carpet are old and the bed sunk in when we slept...

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Helpful?
1Thank janbee427
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear janbee427, Thank you for taking the time to share your feedback from your recent stay at Sheraton Pasadena. We are thrilled to hear you enjoyed our superb location and the service our team provided. The hotel will be going through renovation next year. We look forward to seeing you in the future. Sincerely, Guest Experience Manager

Oceanside, California
Reviewed 7 January 2015

We had a one night stay at the Sheraton Pasadena and it was a pleasant stay. The room met our expectations and was comfortable. We were situated in a quiet location and had a great night of sleep. The staff we would encounter throughout the hotel were all friendly and professional. We love the location of the property we were...

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Helpful?
Thank Deb H
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Deb H, We are thrilled you enjoyed your stay and the convenience of our superb location. We are delighted to hear that you received such great service during your time with us and our staff continues to provide you the friendly and helpful service you deserve. Thank you for the review on TripAdvisor and for choosing Sheraton Pasadena as...

Santa Ynez Valley, California
Reviewed 6 January 2015

We dropped in for the night to check out the Rose Parade float building. The Sheraton was conveniently located and was within walking distance to many shops and restaurants. The staff were all very friendly and accommodating. It was as though they were really trying to make a good impression...and they did. The complimentary shuttle was easy, quick and convenient....

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Helpful?
Thank TABlackeye
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear TABlackeye, We are thrilled to hear you enjoyed your stay and our staff continues to provide you the friendly and helpful service you deserve. Thank you for taking the time to provide us with feedback from your stay, we truly appreciate your business. We look forward to seeing you very soon and for choosing Sheraton Pasadena as your home...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: $257 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
6 questions
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Chula Vista, California
1 month ago
Oakland, California

See all questions (6)

Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room”
 of 5 bubbles johnsQ2840UZ, 1 Mar 2017 | Read review
“Mountain views towards town”
 of 5 bubbles _barryjwong, 13 Feb 2017 | Read review
“Try for Higher Floors.”
 of 5 bubbles LHOVancouver, 12 Feb 2017 | Read review
“ground level rooms can be seen by pool-goers”
 of 5 bubbles mt_j_neighbor, 20 Jan 2017 | Read review
“Very quiet, comfortable. WiFi is FREE . . . didn't know how to answer above.”
 of 5 bubbles samQ7757AV, 12 Jan 2017 | Read review
5 of 5