We made reservations in plenty of time and asked for specific rooms when we got there the place was a mess they must have new management it was dirty, no place to hang your clothes the bed was not level I didn’t have to demand my money back they knew they were serving trash and gladly return my money on my credit card. unfortunately what was once our go to place has turned in to a dump we had to find a new hotel in the middle of summer and thank goodness we found a great place right in the center of Pismo Beach.. They made us come back an hour after check-in time to check in and still gave us the worst room because they didn’t have our room cleaned
Hotel is in meh...shape, old rooms, but decent location off the highway and close to outlets The problem is that they charge 5 bucks to pay with credit card which is illegal and brought up to the attention of choice hotels In addition, they use covid as an excuse to basically not serve the included breakfast, and so they hand out a frozen burrito and a stale pre-packaged muffin There are MANY MANY options around that are better than this outdated motel
This is a generous 3 rating. Although recently refurbished, the room we had was cheaply done. The commode was cracked, carpets looked soiled, dents and large scratches on walls were painted over, and chair was literally threadbare. With COVID, it was hard to feel that the place was sanitary. We were required to agree to a $200 advance commitment for “damage and and missing items”, yet management was reluctant to personally inspect the room on checkout. I have never encountered such mistrust, ever.
The hotel looks newly remodeled. Everything in the room was spotless-clean white linen all around. Great experience. The staff was friendly. Pool was clean. They have drinks (for purchase) and coffee in the main office.
Upon checking in at night after it was dark there were two people at the front desk. One was wearing her mask (Covid times you know) completely below her nose. The other checked us in. He gave us our room numbers and then forgot which ones they were so had to look them up again. “Which rooms did I tell you again?” While he looked them up a lady rolled her eyes and told us to be grateful we had a room. She and her husband had a confirmation number, but they couldn’t find them in their system. That should have been my sign. Anyway, they told us our room was in building two. No map, no instruction of any sort. We found it FINALLY, but it was tucked behind and not easy to find. No luggage carts so several trips to unload for our three night stay. Our room had comfortable pillows and the bed wasn’t even bad so I felt my annoyance diminish some. Then my daughter stepped on something sharp and had a little blood on her foot. Not their fault, mine for letting her walk in from the car barefoot. I pulled the plug in the sink and went to go wash her foot, but the s pipe under the sink was letting water drain down onto the floor. I went to call the front desk, but there was no number on the phone to do so, so that was something I’d need to tell them in the morning. We were all tired and I wasn’t going to walk back to the unhelpful front desk. While getting ready for bed my sister called my cell who was in a room below us to tell us that randomly a tile just fell off the wall in the bathroom while she was sitting on her bed and that a light didn’t work. Add this to the list of things we needed to tell the front desk. We had recently stayed in another nearby hotel in Pismo Beach and even during Covid the pool and hot tub were open as long as you made a reservation. The website said no such thing for this hotel when I booked, so my kids were disappointed to say the least to not have that feature available. One of the drawers wouldn’t stay shut, so every time you got out of bed you had to try and avoid it so you didn’t scrape a hip or the side of your leg. The next day I pulled what appeared to be a clean towel down from the rack and there was woman’s makeup all over it. Foundation, eyeshadow, and mascara. It wasn’t just a stain. It had never been washed. The carpet had a huge pink/red stain. The a/c didn’t kick on in one of the rooms all weekend. I understand they don’t do room cleaning daily, because of Covid but empty trashes or clean towels as needed would have been nice. Even other hotels do that. We just used extra grocery sacks and made our own trashes all weekend. Anyway, I went to take a shower and several hairs were in the tub and sink. Now in the light of day I begin to question if my room had even been cleaned before our arrival or if they had just made the beds and folded towels again. My phone had a problem downloading anything, because the WiFi was so bad. We left and went to breakfast. Upon our return our keys didn’t work. We hiked back to the front desk. They told us to throw our old keys away. They weren’t near any other keys in my wallet so the magnetic strip shouldn’t have been affected. Not to mention we kept them in their paper sleeves. I had a five year old that needed to use the restroom urgently and this was a big inconvenience! My husband got back with the keys and only one key per room worked. The front desk workers were casually chatting when he entered, and didn’t ask him how they could help until they finished their conversation. I was at my wits end. I came to get away to help me relax from a variety of reasons and this was not helping! We went to visit some of my cousins who lived in Oceano and told them about our experience. Without me even saying anything, just based on our two day description alone he guessed where we were staying! I usually don’t write negative reviews, but some of these concerns need to be addressed. We paid a lot of money for three days and if I wanted to dry off with dirty towels, not have a pool, be around broken stuff, and be inconvenienced time and time again I would have stayed home! 🤣🤣 Skip this place!…
They require a $100 deposit...and it is not refundable if any towels, pillows, anything is missing. I still have not got my refund! They advertise a great pool, hot tub, etc. NOT! THE HOT TUB IS NOT WORKING. pool ok but not warm. First night our A.C. wouldn't work...it was awful. No fresh air in room! Plug was damaged beyond belief, so glad we didn't plug it in. Moved to an even smaller room. Front desk person is abrupt and non-caring. Had to leave early for an emergency...glad we left. I would not recommend this place. I booked it only because of the beautiful pictures...they lied! Owned by individuals who don't care! Not returning! Not the beautiful bargain I thought.
We stay at quality Inn my family and I They lied to us by saying they where gonna return our money back after a week but they never did,we called Booking.com to see if we could have our money back and never responded. Don’t stay here it’s not as clean as they say plus they don’t even serve breakfast it’s just to get people attention it’s dirty and not worth it.
Stay away!!!!!I have stayed at this hotel in the past and thought of it as a decent pit stop on my way to LA. This time I saw the evil side of the place and employees. I woke up in the middle of the night to find I had been attacked my bed bugs. I lowered the sheet to find a tiny blood spot that the manager insists was mine. I had over 30 bites and had to go to Urgent Care as I had allergic reactions. I phoned the corporate offices to report and spoke with the manager. He has refused to reimburse me the $109.61 for the room charge!! The manager has been nothing but obnoxious and refuses to admit they are responsible. I spoke with a couple of the locals in Pismo and apparently, this isn't the first time they have had the bed bug issue. The front desk woman saw me crying and I showed here the bites, still nothing. The place is dirty and and in this time of Covid19 this is unacceptable. They are lucky to be open and the lack of Customer Service is atrocious. The lowest of the low.…
Stain on the sheets. Had to call for a new sheet. Hole in the wall. Sink had a triple crack on it. Tiles falling off the pool or missing. Water in the pool cloudy. Jacuzzi was totally drained but I believe that was because of the virus. Breakfast consisted of coffee and one case of pre-wrapped danishes/muffins which were definitely not delicious. On the positive side the staff was accommodating and helpful and did the best they could with what they had to work with.
This hotel is anything but quality! I'm absolutely disgusted by how a manager here scammed and took advantage of my niece on June 4, 2020. First off, she is 18 and wanted to plan a little trip to Pismo with her boyfriend for the first time. She even asked me a week before if this hotel seemed okay for the price and man do I feel awful for saying "yeah" I even mentioned a top tip that if they asked, most hotels let you get an hour extra for a late checkout if you need it. She booked using her card and checked in on June 4 with her boyfriend. They were greeted by a Manager (Caucasian male, older, skinny build) her boyfriend (also 18) asked if he could pay in cash instead of them charging her card. The manager told him yes but that the deposit would be initially charged but given back. So he handed the manager $125 in cash. The manager even counted and told him, "You're a dollar short" obviously he gave him the dollar and went to their room. The next day, my niece asked her boyfriend if he could go up the desk and ask for the extra hour. He did, and came back and said they said it was okay. So they take the extra hour and get on their way. Later my niece finds out that not only did they charge her card for the room but they also charged for another night AND THE DEPOSIT. She tells her mom and her mother proceeds to call the hotel. She spoke with said manager and he said, I remember them but I don't recall receiving cash from them. He said, do they have a receipt? In which my niece was like, he didn't give us one. Which to me, totally makes me think this guy knew what he could get away with. He also said the extra night charge was because they stayed longer so they charged them for another night and if they wanted they could have stayed until the next day. All of this and my niece tells me today, oh Tia remember that hotel? Yeah I got scammed. Naturally I'm outraged. What a horrible example to set. Mind you my niece has had everything canceled on her this year as a senior. She's taken it very well but this is the icing on the cake. This hotel needs to hold this manager accountable. It's unacceptable!…