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Four Points by Sheraton Pleasanton

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Four Points by Sheraton Pleasanton
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259 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Vacaville, California
Reviewed 1 week ago

From Dec 2015 through July 2016 my company held regular 3-day conferences at the hotel. The staff got to know all of us quickly, were very friendly, and met any requests we had. There is plenty of parking and the rooms overlooking the courtyard pool/garen area are the best for an ok view. All the outside rooms have a view...

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Helpful?
Thank CA_Dad_707
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi CA_Dad_707, Thank you for the feedback regarding your stays with us in Pleasanton. We appreciate you sharing your insight into our hotel. We hope that your conferences continue next year with our hotel and that you have a better than expected experience.

Phoenix, Arizona
Reviewed 3 weeks ago

I stay here about 1 week per month when I come to the office for work, and I love this hotel. The staff are almost always friendly and accommodating. The shuttle service is awesome (thank you, Christine!). The garden and grounds are beautiful. The bar and restaurant serve great food, with great service. For the area, this place is a...

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Helpful?
Thank laurieh587
Reviewed 3 weeks ago via mobile

Quite...i like the pool area... restaurant breakfast is good..room is big....hot tub and heated pool is nice..bad thing is NO Elevator!...other Wise is ok...my room i stay bed mattress is not too good maybe old..i like the free 2 bottle water in the room...free coffee.! Friendly front desk...free Wi-Fi!

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Helpful?
Thank sam l
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Comfort, Thank you for the feedback regarding your stay with us in Pleasanton. It was great to see that you enjoyed quite a few of the amenities our hotel has to offer and were able to interact with our wonderful staff. We hope to see you again in the future so that we may show your five star service.

Fresno, CA
Reviewed 21 October 2016 via mobile

We arrived on a Tuesday evening and was given room 408. We unpacked the car and brought all our things into room. We first noticed there were hardly any towels and absolutely no toilet paper. We went to use the room phone to call but the phone didn't work. We called the front desk from our cell and the kindly...

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Helpful?
Thank meechmom
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Meechmom, Thank you for the feedback regarding your stay with us in Pleasanton. Please know that I have shared your experience with our Management Team to ensure that we overcome the issues you incurred for any future guests. We hope that you will stay with us again in the near future so that we may show you what a...

arliington
Reviewed 8 October 2016 via mobile

Overcharged, noisily rooms internet didn't work and staff indifferent to what you booked and what you get. For a class reunion we booked a couple suites and a block of rooms months in advance along with a banquet rm. when we checked suites weren't avail everyone had rooms all over the place we had to set up the banquet room...

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Helpful?
1Thank cheryl j
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Ms. Cheryl, I noticed that at the time of your Reunion in June my Management team responded to your concerns in writing. However, I would like to offer my apology for what you experienced during your stay. My feeling is that we all need to go above and beyond guest expectations in order to operate competitively. In your case it...

Reviewed 8 October 2016 via mobile

Very clean and nice location. Excellent service as well. Room was great. Staff went above and beyond to make sure we enjoyed our stay. Pool and courtyard area is very well maintained and nice to look at. Definitely a "pleasant" stay in Pleasanton.😃

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Helpful?
Thank Nick V
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Nick, Thanks for the awesome feedback regarding your stay with us in Pleasanton. It was great to see the positive comments. Please know that I have shared your review with our Management Team and we look forward to seeing you again in the near future.

London, United Kingdom
Reviewed 3 September 2016

We stay there for 2 nights. One of the front desk ladies was nice and decent. The room itself faces the parking and streets, space is fair for two. The bathroom is visibly dated, even the sink drain in the bathtub was stuck. Even though it was summer holiday, not many people staying there as we could see. Tried the...

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Helpful?
1Thank Summer S
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Summer, Thank you for the feedback regarding your stay with us in Pleasanton. I have shared your feedback with our Management Team to address and remedy the issues you encountered. We hope that you will gave us another opportunity to show you that we really are a 5 star hotel.

Reviewed 1 September 2016

We were able to check-in early and ask for a room in the area that we requested. Restroom was very clean, which is what we always look for. Pool area and volleyball were a plus. Thank you to the staff. It was a great night!

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Helpful?
Thank Sylvia S
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Sylvia, Thanks for taking the time to provide the great feedback regarding your stay with us in Pleasanton. We are glad that you had a great stay and were able to take advantage of a number of the amenities that we offer. We hope to see you again soon.

Reviewed 4 August 2016 via mobile

We have stayed s verbal times. Nic clean facility but getting pricey. No elevators to second floors could be issue for some. Amazing no breakfast service provided for price! Coffee in lobby but not so much as donut. Pool and grounds are very next nice. Fairly close walk to BART station.

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Helpful?
Thank Jrmmb
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Jmmb, Thank you for the feedback regarding your stay with us in Pleasanton. We hope to see you again soon so that we may turn your 3 star into a 5 star review.

Iowa
Reviewed 4 August 2016

This is the 3rd time in 8 years we have stayed for a long wedding weekend. They need to redo the public areas. The rooms have been redone in part of the hotel but the cleanliness was not very good. There were lots of spider webs in the corner of our room. The previous guest must have left their phone...

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Helpful?
Thank packyourbagsIowa
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi PackyourbagsIowa, Thank you for your feedback regarding your recent stay with us in Pleasanton. Also thank you for being a repeat customer. I am disappointed to see the issues that you had during your stay. Please know that I have shared your review with our Management Team to ensure that the issues are addressed and dealt with. Once again...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 

Additional Information about Four Points by Sheraton Pleasanton

Address: 5115 Hopyard Rd, Pleasanton, CA 94588-3303
Region: United States > California > Pleasanton
Price Range: $136 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
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Also Known As:
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Pleasanton staff and other travellers.
5 questions
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London, United Kingdom
6 months ago
San Diego, California
9 months ago
Rocklin, California, United States
over a year ago
Pahrump

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Questions? Get answers from Four Points by Sheraton Pleasanton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the most quit bulding, ask for building 6. For the most convenient, but nt over the lobby, ask for bulding 4 or 2.”
 of 5 bubbles CA_Dad_707, 26 Nov 2016 | Read review
“Rooms overlooking the garden/pool, on the second floor (if you don't mind hauling your suitcase up the stairs) are the best.”
 of 5 bubbles laurieh587, 14 Nov 2016 | Read review
“Pool/ garden view is nice with patios and balconies. The handicap accessible room was very nice. Spacious bathroom but no fridge.”
 of 5 bubbles packyourbagsIowa, 3 Aug 2016 | Read review
“Definitely not in one of the out buildings”
 of 5 bubbles MikeFlyCX, 28 Jul 2016 | Read review
“perimeter rooms have lots of road and parking lot noise”
 of 5 bubbles 540cherylj, 6 Jul 2016 | Read review
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