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265 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Start your review of BEST WESTERN PLUS Pleasanton Inn
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Henderson NV, United States
Reviewed yesterday NEW

Counter staff are rude, Bait and switch with reservation prices. Made reservations with Best Western call center. Final price went up nearly $100 on check in. Counter staff basically said If you dont like it go somewhere else

Review collected in partnership with Best Western
Thank Y6637VQashleym
Los Angeles, California
Reviewed 1 week ago

Overall a good hotel. Good rates, easy freeway access, close shopping and restaurants. Clean room, restful bed. good complimentary breakfast. As it is near the frwy, light sleepers should ask for rooms not near the freeway.

Review collected in partnership with Best Western
Thank Robert S
Reviewed 2 weeks ago

Went to this hotel for business. Easy access off the freeway. Front desk was friendly, checking in and checking out was very fast. Rooms have been refurbished and very comfortable. Breakfast was good.

Review collected in partnership with Best Western
Thank GabbieCalifornia
Palo Alto, California
Reviewed 21 January 2017

The front desk was infriendly and rude. They didn't care to get to know their guests. Talked down to us and had terrible breakfast The eggs were watery the sausage was uncooked and no chocolate chip cookies. Every best western has cookies! The grab bar in the shower was broken. I leaned on it and fell hurting my shoulder and...

Review collected in partnership with Best Western
Thank jasenk2017
Pleasantoninn, Front Office Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Ashland, Oregon
Reviewed 3 January 2017

I would stay here again! Easy location, affordable, upscale compared to some other lower quality hotel dumps out there. The staff is super friendly and the breakfast buffet---usually hokey and wrapped crap---was outstanding. I would stay here again easy!

Review collected in partnership with Best Western
Thank 798geraldg
yuba city, United States
Reviewed 21 November 2016

good location but the hotel still needs to work on customer service. Non smoking room smelled like smoke. the hotel has apparently a scary homeless guy walking around at night, we have been told " he is harmless, he belongs to this place..."

Review collected in partnership with Best Western
Thank 900andreeaf
Reviewed 19 November 2016

Hotel was clean comfertable properly maintained overall service was to my expectation definetly will stay there again beds are comfertable restrooms are clean freeway access is a plus and restaurants are at my reach

Review collected in partnership with Best Western
Thank 172ezequielp
Reviewed 18 November 2016 via mobile

It was so clean, and so comfortable. You sleep better when you can feel the cleanliness of your room. Breakfast was good. Dave at the front desk was very friendly and helpful. Definitely will stay again.

Thank suelovelee
Vancouver, British Columbia, Canada
Reviewed 13 November 2016

Thanks to Lynn the manager our stay at this hotel was very satisfying. She was friendly and very accommodating. The beds were super comfortable and the breakfast which was included in the price was great. Our server Margaret was delightful. Thanks to you all.

Review collected in partnership with Best Western
Thank Susan D
Las Vegas, Nevada
Reviewed 12 November 2016

This property is right next to the 580 therefore very noisy. The hotel/parking lot were inside a chain link fence and poorly lite. The layout of the room required that anyone using the sink or closet had to leave the area for anyone to access the bathroom. The decor and bed were good as well as the breakfast.

Review collected in partnership with Best Western
Thank M P

24 photos of this hotel

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Bathroom (2)
Pool/Beach Area (2)
Hotel & Grounds (3)
Dining (2)
Other (7)

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about BEST WESTERN PLUS Pleasanton Inn

Address: 5375 Owens Court, Pleasanton, CA 94566 (Formerly Ramada Inn)
Region: United States > California > Pleasanton
Price Range: $159 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Pleasanton Inn 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Best Western and Booking.com so you can book your BEST WESTERN PLUS Pleasanton Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Pleasanton Hotel Pleasanton
Best Western Pleasanton
Pleasanton Best Western
Hotel Style:
#1 Best Value Hotel in Pleasanton
#3 Romantic Hotel in Pleasanton
#8 Business Hotel in Pleasanton
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Pleasanton Inn staff and other travellers.
6 questions
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Stockton, ca
25 days ago
Granby, Colorado
4 months ago
Singapore, Singapore
Curitiba, PR
9 months ago

See all questions (6)

Questions? Get answers from BEST WESTERN PLUS Pleasanton Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is right off the freeway and there are restaurants close by.”
 of 5 bubbles Concertgoer54, 17 Aug 2016 | Read review
“Due to the proximity of the 580 freeway, guests should request a room on the back side facing away from the freeway.”
 of 5 bubbles StanW290, 15 Aug 2016 | Read review
“Ask for one away from the freeway or with less noise from the freeway”
 of 5 bubbles tulefogg, 24 Jul 2016 | Read review
“Don't get room with water spicket attached to outside!”
 of 5 bubbles jadec12341, 3 Jul 2016 | Read review
“There is no good room to get away from the noise, so don't even bother asking.”
 of 5 bubbles TKD1BB, 25 Mar 2016 | Read review
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