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Extended Stay America - Sacramento - White Rock Rd.

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Extended Stay America - Sacramento - White Rock Rd.
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68 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - White Rock Rd.
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Showing 68: English reviews
Rancho Cordova, California
Reviewed 15 October 2015

Room was missing handles, coffee pot, dishes, smelled and took forever to check in even with a reservation. They told me they couldnt run my card I had to pay cash and the deposit on top of it. Then kept my $75 deposit telling me the room smelled. No kidding... Then told me the room was under construction and should...

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Helpful?
1Thank Erik G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating...

Roseville, California
Reviewed 14 October 2015

I enjoyed my stay here to the fullest but was very put off by the managers attitude towards residents. She needs customer service training or a new job. She never smiles and anytime I let her know my rooms was not cleaned as scheduled, she acts as if they are doing me a favor by cleaning my room. Everyone else...

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Helpful?
Thank Wale T
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the service issues you experienced. In response to your feedback, we will make sure each guest receives professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay...

Denver, Colorado
Reviewed 6 October 2015

The Extended Stay America was a casual, clean, nice place to spend a few days. The staff is friendly and efficient. The room was clean and comfortable with all of the amenities mentioned on their site. The bed was clean and comfortable and the water was hot with good pressure. Your room will not be cleaned during your stay if...

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Helpful?
1Thank deeppurple1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that you had a positive...

Youngstown, Ohio
Reviewed 2 September 2015 via mobile

I used my debit card and made a reservation at their tollfree number. The next day my bank got ahold of me. There were fraudulent charges on my debit card. I'm convinced it was no coincidence. At the motel the a/c did not work properly. Turns out it is by design. Other quest I spoke with had the same problem....

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Helpful?
Thank Edward N
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will have our maintenance engineer inspect our AC...

Rancho Cordova, California
Reviewed 18 June 2015

stayed here with family when I traveled in town for a funeral. Our entire family occupied tis hotel. Good service, but slow check in. Hotel is clean with plenty of parking. Lots of other hotel traffic in the area. Lots of noise of cars from parking and near by hotels. (people in and out a lot) this is a business...

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Helpful?
Thank kellytan1026
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. I'm glad that you had a great stay and that we were able to accommodate your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Weston, Wisconsin
Reviewed 13 June 2015

we booked the room while we lived in wisconsin, and had it all setup for our arrival , they had the first floor room, that we had booked, got us all our kitchen items we needed, and made the stay after such a long drive ( 2321 mi) relaxing.

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Thank dennis l
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of our property. I'm thrilled we were able to accommodate your needs with a relaxing stay with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Nevada
Reviewed 29 March 2015

booked/paid for online for a room with a king bed for three days, checked at 9 pm, room was dirty and was forced to take a queen bed room and since I had booked the room with Hotels,com, no adjustment price in per night.

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Helpful?
Thank fleetoperator
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not had a king bed available for you at check-in and that you experienced cleanliness issues. In response to your feedback, I have meet with our staff to make sure all rooms are thoroughly inspected before guest arrivals as well to make sure guests are...

Reviewed 12 February 2015

I stayed at this hotel for 2 nights this past weekend. First of all when I entered my first room I realize the bathroom was not clean there was a long hair just sitting on the toilet waiting for me.later during the day the room got hotter and hotter forcing me to ask to be moved which they did without...

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Thank jcontreras14
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that your heater did not work in the room. In response to your feedback, I am glade you were moved right away. I am grateful for the feedback you provided so we are able to continually improve our hotel....

Rancho Cordova, California
Reviewed 31 January 2015

we stayed here two weeks and at the time we were paying out third week the hotel clerk accepted our payment and then slipped us a letter stating tjat we were basicly slobs. they stated that out room was cluttered with debri and a health hazard to guests and employees. our room say far from that! we did store a...

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Helpful?
Thank davis775
Temecula, California
Reviewed 18 January 2015 via mobile

First of all when I arrived at the hotel the Manager Shaima was arguing with her employee. Very bad first impression. The check in process was lengthy and I felt as if there was way to many questions. I got to my room and there was hair in the bathroom. That was very disgusting. I called down to the office...

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Helpful?
Thank Georgegeorge12
Manager_11525, Owner at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our staff was arguing in the hotel. That is certainly not the first impression we wanted you, or any guest, to have upon arrival. In response to your feedback, I am sorry you found hair in your room and that the bathroom was not fully...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Sacramento - White Rock Rd.

Address: 10721 White Rock Rd, Rancho Cordova, CA 95670-6031 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
Region: United States > California > Rancho Cordova
Price Range: $105 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - White Rock Rd. 2.5*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, Odigeo, Travelocity and Extended Stay so you can book your Extended Stay America - Sacramento - White Rock Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Rancho Cordova
Rancho Cordova Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - White Rock Rd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. This is a 3 story hotel with an elevator. All entry doors to your room are on the outside of the building.”
 of 5 bubbles deeppurple1, 18 Nov 2016 | Read review
“Stay away from the back of the hotel, it is next to the freeway and loud”
  • hair upon arrival
  • What is this gunk on the toilet handle
  • stained sheets
  • kitchen amenities, you need to ask for them at check in, they are not in the room
  • hole at base of bathroom wall by tub
  • stains on door
  • view from front door
  • stains on wall by dresser/tv
 of 5 bubbles AngelaHansen84116, 14 Nov 2016 | Read review
“my ground floor room had noisy people always outside the room. I was at the bottom of a stairway”
 of 5 bubbles PhillipO463, 31 Jul 2016 | Read review
“Stay elsewhere”
 of 5 bubbles 153erikg, 14 Oct 2015 | Read review
“get a room not facing the roads ...it's quieter and the corner rooms are bigger”
 of 5 bubbles 46walet, 14 Oct 2015 | Read review
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