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Charles treated us great at the front desk. When we called the front desk Charles was very nice and kind and he spoke Spanish very well explaining what restaurants to eat, and where to shop, and where the malls are.
Thank you for the very kind accolades. We look forward to seeing you again very soon!
We stayed one night at this property and had a thoroughly delightful time. The lobby and public spaces are under construction, but caused only minimal inconvenience. Our room was recently renovated, and was beautiful! Beds were super comfortable, couch new and clean, kitchen was so...More
Thank you Gothmama for your recent review. We were very excited to hear your thoughts of our newly renovated hotel. I'm glad that you enjoyed our stay with us. I will also share your kind words with Amber. She does such a great job. Thank...More
As far at the facilities and the lay out of the room, all ok. I wish they had chip keys, but my big issue is customer service. Read on if you dare.
I called around 10 AM the morning of my reservation asking to get...More
Thank you for your review. I’m sorry that your experience did not meet your expectations. Please call me directly if you would like to discuss it further.
At first this was me and my families favorite hotel. Pretty much since we had a good relationship with all the staff members the head guy didn't like that and kicked us to the street.We begged and asked to stay but got told no. Now...More
Thank you for your feedback. We strive to ensure that each guest has an excellent stay with us. We apologize that we have fallen short in your recent stay. I have tried to find your contact information so I might contact you directly. However, I...More
Well, weve moved. Right next door in fact. The Management of Hilton Homewood Suites in Rancho Cucamonga decided after $100,000 paid out to them that they no longer valued our business and so we took it elsewhere, right next door to Ontarios Marriott TownePlace Suites,...More
Hello Kimberley B.
We are so very happy that you decided to stay with us and thank you for all the kind words. I know all the staff here at the Towne Place Suites will be sad when you leave. Should you need anything please...More