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Holiday Inn Express Ontario Airport - Mills Mall

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Traveller (10)
Room & Suite (6)
Overview
  • Excellent46%
  • Very good30%
  • Average11%
  • Poor5%
  • Terrible8%
Travellers talk about
“king suite”(6 reviews)
“front desk”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Ontario Airport - Mills Mall
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Offers from Holiday Inn Express Ontario Airport - Mills Mall
Special Offer: Book Direct and Save
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (126)
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37
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11
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50
37
14
6
11
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All reviewsking suitefront deskwalking distancegreat view of the mountainswould stay here againontariolaundry
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1 - 5 of 118 reviews
Reviewed 3 weeks ago via mobile

I might be a little over reacting here but I have stayed at this property a number of times and I stay at HIE properties across the map and I have never had such crappy customer service. The property was clean and well maintained but...More

1  Thank Christopher F
Reviewed 30 April 2018

Checked in today. Breakfast room closed because of some flood in the room. Supposedly should be open tomorrow. Tried to use the whirlpool outside but the jets didn't work. Same thing as last month when I stayed there. Told the manager about the whirlpool and...More

Thank esperhenderson
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 15 May 2018

Hi esperhenderson, I appreciate you for staying at Holiday Inn Express Ontario Airport - Mills Mall and for giving us your thoughts about your recent visit. Sorry to learn that you were let down by the condition of whirlpool and in-room facilities. I also recognize...More

Reviewed 17 March 2018 via mobile

Lost in a sea of other cookie cutter lodging options, this location may have aspirations for better -- but fails to meet them. What is does achieve is mediocrity. Parking lot had many cigarette butts scattered at time of my arrival. No smoking inside but...More

Thank Robert L
Reviewed 18 December 2017 via mobile

My husband was invited to come to CA do race in a charity event. We decided to bring our 18 year old. Upon check in, we were told that we were booked into a king bed (by the people putting on the event). Since there...More

Thank Pam D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 5 January 2018

Hello Pam D, Thanks for choosing Holiday Inn Express for your travel needs and giving a straightforward feedback. I'm really sorry that you're not totally satisfied because of our customer service and room assignment. Keep in mind that we are always trying our best to...More

Reviewed 7 October 2017

Was in town on business and chose this property based on the reviews, which are spot on. Nice, newer property, great location, friendly and helpful staff. Everything during my stay was great and would return.

Thank Roger P
Response from customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 10 October 2017

Thank you so much for your review of our hotel, we appreciate your loyalty. I am pleased to hear you enjoyed your stay with us, it’s something our staff takes great pride in and hope you will visit us again.

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Pool
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Wheelchair Access
Meeting Rooms
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Restaurant
Hot Tub
Details
Price range
US$122 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (10)
Room & Suite (6)
Questions & Answers
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Richardortiz44
18 September 2015|
Answer
Response from Richardortiz44 |
How much is the jacuzzi suite per night
0
Votes
Richardortiz44
18 September 2015|
Answer
Response from mrsg9064 | Reviewed this property |
Hi there! I know it's more expensive on the weekend, but they do have discounts: AAA and others. My suggestion is that you call them.
0
Votes
Room Tips
"Stay at another hotel. There are lots to choose from in the area."
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"Do not stay at this property"
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"Ensure the doors are secure. There is only one elevator."
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"Get on the 2nd or third floors."
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