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Checked in today. Breakfast room closed because of some flood in the room. Supposedly should be open tomorrow.
Tried to use the whirlpool outside but the jets didn't work. Same thing as last month when I stayed there.
Told the manager about the whirlpool and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 15 May 2018
I appreciate you for staying at Holiday Inn Express Ontario Airport - Mills Mall and for giving us your thoughts about your recent visit.
Sorry to learn that you were let down by the condition of whirlpool and in-room facilities. I also recognize...More
Lost in a sea of other cookie cutter lodging options, this location may have aspirations for better -- but fails to meet them. What is does achieve is mediocrity.
Parking lot had many cigarette butts scattered at time of my arrival. No smoking inside but...More
My husband was invited to come to CA do race in a charity event. We decided to bring our 18 year old. Upon check in, we were told that we were booked into a king bed (by the people putting on the event). Since there...More
Thank Pam D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 5 January 2018
Hello Pam D,
Thanks for choosing Holiday Inn Express for your travel needs and giving a straightforward feedback. I'm really sorry that you're not totally satisfied because of our customer service and room assignment. Keep in mind that we are always trying our best to...More
Was in town on business and chose this property based on the reviews, which are spot on. Nice, newer property, great location, friendly and helpful staff. Everything during my stay was great and would return.
Thank Roger P
Response from customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 10 October 2017
Thank you so much for your review of our hotel, we appreciate your loyalty. I am pleased to hear you enjoyed your stay with us, it’s something our staff takes great pride in and hope you will visit us again.
When I checked into the hotel on May 11th, the desk clerk discovered that I made a mistake on my reservation and actually reserved for the night of May 18th. She graciously, cancelled that reservation for me and said they had plenty of rooms available...More
Thank Rich G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 5 June 2017
Dear Rich G,
Thank you for taking time to share your experience with us and for staying with us. I am happy to know that you found the efforts of our hotel staff commendable. On the other hand, I am sorry to read that you...More