Hilton Garden Inn Palm Springs/Rancho Mirage
71-700 Highway 111, Rancho Mirage, Greater Palm Springs, CA 92270
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About
#5 of 9 hotels in Rancho Mirage
Location
Cleanliness
Service
Value
Welcome to the Hilton Garden Inn Palm Springs/Rancho Mirage hotel in sunny Southern California. Conveniently located on East Palm Canyon Drive - Highway 111 in the heart of Rancho Mirage, the property is located minutes from downtown Palm Springs and a short distance from I-10 and Bob Hope Drive. The hotel is close to Eisenhower Medical Center and the Betty Ford Center. A few blocks away is the exclusive El Paseo Shopping area, home to Tiffany & Co., Coach, Saks Fifth Avenue and many more. Next door to the hotel is "The River", a dining, shopping and entertainment venue and across the street is Bing Crosby's Restaurant, Wally's Desert Turtle, Roy's and other world famous Rancho Mirage Restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Convenience store
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
Location
78Somewhat walkable
Grade: 78 out of 100
18Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
71-700 Highway 111, Rancho Mirage, Greater Palm Springs, CA 92270
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1065Reviews12Q+A100Room tips
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I have stayed at this property multiple times. Staff are very accommodating and friendly. I stayed for two nights 2/19-2/20. Good experience. Today, 2/21, I have tried calling the hotel directly since 6 am (it is now 5:20 pm) and the line is continuously busy. I left two jackets behind and am unable to reach any live person at the hotel. The reservation staff were unable to help me. A dead end. I had hoped my outer jackets were turned in. How am I to know ? I saw staff constantly picking up phone calls so I know the number listed on their website works. I GET A BUSY SIGNAL FOR ALMOST 24 HOURS. A TRUE DISAPPOINTMENT I AM UNABLE TO MAKE CONTACT! Admin - I expect a response from this review.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
With its central location, the Hilton Garden Inn Rancho Mirage made a superb choice as our headquarters for exploring Joshua Tree with our son during Spring Break. The hotel is modern, clean and convenient to everything in Rancho Mirage and the adjacent city of Palm Desert. It was within walking distance to The River, which has a plethora of restaurants to choose from. The Hilton Garden Inn is also near the Living Desert Zoo & Gardens. They take Covid-19 seriously. The staff all wore masks. Our room had a paper seal on the door and was absolutely spotless. Moreover, it “felt bigger” and seemed to have more space than the average hotel room. Our room was also internally and externally quiet. We did not hear any road noise even though we faced Hwy 111. The Neutrogena soap and shampoo were a nice touch. While we did not use it, the pool looked large and inviting. Unfortunately, because of Covid-19, the Hilton Garden Inn was unable to serve their buffet breakfast. They sold a so-so bagged breakfast for $5. All in all, we enjoyed our stay at the Hilton Garden Inn and hope to return soon.…
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Date of stay: March 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
It's unbelievable that Hilton allows their name on this old, worn, dark and nasty property! I would carefully vet the reviews that give 5 stars although it probably could have been in the sixties. A review just before this one mentions 'dump', wish we would have read it!
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing people make the hotel my go to stay for my family. They are warm, friendly, and when given the chance to do their jobs deliver above and beyond expectations. The Staff have great respect for one another and also enjoy working together from what I have seen. I stayed over a week with my kids and they made it feel like an extension of home. The breakfast staff is amazing and deserves gratitude when dining as they keep things flowing and are always cheerful and willing to engage in conversation not just dole out standardized greetings. The front desk...1 out of 5 stars in performance and attitude. I teach my family to treat the desk like you're staying at your parents house or grandparents house. The rooms make a hotel but the staff makes stay Thank you guys again for everything!!…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is a dump. Our room was dark, dirty, smelled like urine and hot. the thermostat only goes as low as 68 but it never even cooled down to that (in Late December). Breakfast was unacceptable, the chef was off the day we were there and the only option was stale bread, cereal and pineapple chunks from a can. No joke. That was it! The worst part of this property is the complete lack of customer service. One of the front desk managers, Maricris, was the worst. She has no interest in pleasing the guests. Stay away from this HGI, there are plenty of much nicer hotels in the area.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
This location is like a cheap Motel. I'm a Gold Member, at the time of writing this review. - They turn off hot water in evening - No garbage pick up or room cleaned on day 2 of your stay. Even after requesting its not done. - was told that room service after 5 days of stay - digital key did not work for me - door handle to enter was broken. You cannot enetrr hotel from side doors. - door from pool gets jammed and does not open. Need repairs. You will have to go around the hotel to get inside the hotel.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Avoid this facility.
Staff is unhelpful
Facility is not maintained
You can hear noise from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Got me in a room asap when no other place would. Cool AC comfortable bed, close to everything! Highly recommend! Staff were helpful and polite. Can’t beat it and at a reasonable price. Everywhere else in this area is really expensive
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stay away from the property, especially if you see Susana Reyes who’s the “manager” at this property. I’m a Diamond member and never had this experience before in all my stays with Hilton all over the world. We forgot our govt ID at home in a rush, we showed her the pay stub that shows govt employee, but she wouldn’t even care to look. She was not apologetic at all and gave us an option to cancel the reservation. I’m so glad I went with her option to cancel rather than giving this property even a $1 of my money. Went to another property and I was so happy there. Other Hilton properties in the area are good, just avoid this property. She is very sarcastic and needs to be sent back to “management” school and retrained. Absolutely no point in wasting your time with this property and especially with Susana. If you still stay there and check in, make sure you ask for another employee.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Absolutely avoid this property if you’re a Diamond or Gold or Silver me. Go with the other...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
We stayed in 4 hotels on this trip and each one offered really professional and friendly staff members, including this one. We arrived before check in time but they found a room for us, which was very helpful. The hotel is spacious and modern looking. Our room was a good size and was clean. The area feels very safe and we walked around the hotel and adjacent area after dark without issues. This is a good location, close to many things in the Palm Springs area.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’ve been exclusive to IGH and Hyatt for a good part of the last decade and needed to add another hotel chain to expand lodging coverage for my post pandemic domestic and international travel. I decided to give Hilton a shot and booked Hilton Garden Inn Palm Springs - Rancho Mirage for a night. My room was dated, both shower and sink were clog, mini fridge was making vibrating sound throughout the night, and worst of all I believe someone at the hotel signed me up for another honors account without my permission. As a Hilton Honors Gold guest, I wasn’t treated with any of the advertised perks. This establishment lacks integrity and the staff here is without regards to customer experience. I had enough of Hilton, on to Bonvoy…
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
PRICE RANGE
US$123 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn palm springs/rancho mirage hotel rancho mirage, hilton garden inn rancho mirage, hilton rancho mirage, rancho mirage hilton
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsRancho Mirage
NUMBER OF ROOMS
120
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Frequently Asked Questions about Hilton Garden Inn Palm Springs/Rancho Mirage
Which popular attractions are close to Hilton Garden Inn Palm Springs/Rancho Mirage?
Nearby attractions include Escape Games at The River (0.5 km), The River at Rancho Mirage (0.2 km), and Cinemark Century the River (0.2 km).
What are some of the property amenities at Hilton Garden Inn Palm Springs/Rancho Mirage?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Palm Springs/Rancho Mirage?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Palm Springs/Rancho Mirage?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Palm Springs/Rancho Mirage?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Palm Springs/Rancho Mirage?
Conveniently located restaurants include The Cheesecake Factory, Wally's Desert Turtle, and Babe's Bar-B-Que & Brewhouse.
Are there opportunities to exercise at Hilton Garden Inn Palm Springs/Rancho Mirage?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Palm Springs/Rancho Mirage?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Palm Springs/Rancho Mirage offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Palm Springs/Rancho Mirage?
Many travellers enjoy visiting Sunnylands Center & Gardens (4.1 km).
Is Hilton Garden Inn Palm Springs/Rancho Mirage accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.