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Pullman San Francisco Bay

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Pullman San Francisco Bay
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1,337 Reviews from our TripAdvisor Community

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Showing 1,148: English reviews
Laguna Beach, California
Reviewed 27 December 2014

As always enjoyed the stay at Sofitel. My only reoccurring comment is that she needs a little nip and tuck. All of the basics are there. Nice size rooms, beautiful amenities, bed and linen. Gym updated and complete. The view are nice best is lagoon. However things are just showing some wear and that would be an easy fix. I...

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Helpful?
1Thank Byron R
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Dubai, United Arab Emirates
Reviewed 25 December 2014

Not your average Sofitel, yeah it lives up to all the standards, but there is something missing... I guess its location! You would have no reason to stay here unless doing business in the area... There is nothing around the hotel, and the shuttle to the airport is a little sporadic... Rooms are large and clean, but why the supply...

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Helpful?
Thank goundar-morton
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

San Francisco, California
Reviewed 23 December 2014

I do not know by what standard they fashion themselves to be a luxury hotel. The rooms are okay, but nothing special and the service fails on so many levels that it is obvious there is not a customer focus at all. Luxury is more than a snazzy lobby; it is the hundreds of details that make up an experience....

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Helpful?
Thank DL S
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Stittsville, Canada
Reviewed 22 December 2014

I think my previous reviews have described why I enjoy staying at the Sofitel so much - always when I’m visiting the Oracle HQ walking distance away. This stay was no different - I always request a lagoon view, and upon every checking have a great “welcome back” card and gift from the management. The hotel is very consistent, which...

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Helpful?
Thank Jeff R
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

San Francisco, California
Reviewed 21 December 2014

We stayed at the Sofitel Hotel for a one night staycation with our 4-month old son. Check-in was very friendly, and Rachel, the concierge, instantly fell in love with our baby. She was so friendly and would say hello when we saw her in the lobby. Before we left, she also left a small gift for our son outside our...

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Helpful?
Thank tsktsk
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sacramento, California
Reviewed 16 December 2014

Stayed here because we were attending a friend's function in the area and we didn't want to make the early drive the day of the event. The lobby and common areas were very polished. The service, the bar, and the cafe were all excellent, despite it being a relatively busy weekend with holiday parties and a children's soccer tournament in...

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Helpful?
Thank Angela M
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Westchestry Cty, NY
Reviewed 15 December 2014

If there's one thing you can count on at a full service business hotel, it is a breakfast buffet. The rooms, staff and facility were as expected, and that's a good thing, but I was shocked that there was no buffet. That's the purpose of TA, to let other road worriers know.

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Helpful?
2Thank MMRDAR5
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Reviewed 14 December 2014 via mobile

Each night I was kept awake by the parties going on downstairs. I was 6 floors up and I felt like I was next door. Everything else was great. The beds are ridiculously comfortable, the staff was polite (of the interactions I had), and it is in a great location. Just don't stay in a weekend or don't get a...

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Helpful?
1Thank Sarah D
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Holiday, Florida
Reviewed 10 December 2014

First impression 5 star. Examination saw peeling wallpaper in large suite, stained rug, no room service till six am. Still would try again..no discounts. Maid and room service sucky. I'd rather spend less and stayby the ocean or bay

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Helpful?
Thank Judi D
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Judi Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us....

San Jose, CA
Reviewed 9 December 2014 via mobile

This Sofitel is described as a corporate resort because it is surrounded by technology parks. If you are staying in a hotel anywhere on the peninsula next to the bay you are going to be expensing your stay. My room was spacious with a view of the lagoon and pool. There is a Keurig machine and complimentary bottled water in...

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Helpful?
Thank MickyRat
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 

Additional Information about Pullman San Francisco Bay

Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Region: United States > California > Redwood City
Price Range: $210 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Business Hotel in Redwood City
#1 Green Hotel in Redwood City
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Questions & Answers

Here's what travellers have asked, with answers from Pullman San Francisco Bay staff and other travellers.
15 questions
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over a year ago
4 months ago
Rouleau
over a year ago

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Questions? Get answers from Pullman San Francisco Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd think all rooms are equally good.”
 of 5 bubbles Karen835, 18 Mar 2017 | Read review
“higher rooms have view of SF bay”
 of 5 bubbles RhettL905, 12 Mar 2017 | Read review
“get your snacks before you get there, nothing close by and no vending machines”
 of 5 bubbles scottfI2371GY, 6 Mar 2017 | Read review
“ask in advance for a view of the water on one of the higher floors of the 10 story hotel”
 of 5 bubbles Hansa108, 5 Mar 2017 | Read review
“get a water view on the ninth floor”
 of 5 bubbles ElisaAllechant, 13 Feb 2017 | Read review
5 of 5