We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Richmond - Hilltop Mall

Save
Traveller (12)
Room & Suite (19)
Overview
  • Excellent21%
  • Very good10%
  • Average14%
  • Poor18%
  • Terrible37%
Travellers talk about
“east bay”(3 reviews)
“long term stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Richmond - Hilltop Mall
Hotel deals
Offers from Extended Stay America - Richmond - Hilltop Mall
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"],"name":"ibex_photo_carousel"},"scriptFlags":null}
Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$233.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Richmond hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "bd01d43789204437bada68a523b2fd5b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":79550,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[50920950],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":233,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"bd01d43789204437bada68a523b2fd5b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":233,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":-1,"lowestMetaPrice":233,"highestMetaPriceDisplay":-1,"hotelName":"Extended Stay America - Richmond - Hilltop Mall","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImJkMDFkNDM3ODkyMDQ0MzdiYWRhNjhhNTIzYjJmZDViIiwiQUlLIjoiM2MzNDM3ZTRlZmQ5NGE1ODg3YjkzZDQ3OGNlNDQyY2IifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/07/2018", "checkOut": "30/07/2018", "lowestPrice": "US$233", "hasDates": true, "hacComplete": true, "contentIdMappings": {"50920950":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"name":"ibex_room_grid_responsive"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"],"name":"ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"template":"ibex_room_grid_row_responsive__widget","moduleList":[],"name":"ibex_room_grid_row_responsive"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (76)
Filter reviews
74 results
Traveller rating
16
8
11
12
27
Traveller type
Time of year
LanguageEnglish
16
8
11
12
27
Show reviews that mention
All reviewseast baylong term stayhome away from homeother hotels in the areashort stayfull kitchenkitchenettefreewaysf
FilterEnglish
Updating list...
1 - 5 of 74 reviews
Reviewed 21 May 2018 via mobile

Came up to visit family with my mother. Lobby area is nice, but once you get off the elevator it smelt of cigarette and pot smoke! Elevator has scratched graffiti in the walls. Hallway carpets have stains and seem to not get vacuumed, all along...More

Thank Trinket33
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 May 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 2 April 2018

The staff at the hotel was so nice. Everyone. I travel a lot, and I've stayed at everything from two-star to four-star hotels, and I have never had a front desk call and ask if my room was okay. Impressive.

Review collected in partnership with Extended Stay
Thank haideead
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 April 2018

Thank you for your delightful review of our hotel. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

Reviewed 16 May 2018

WORST EVER HORROR motel experience. ZERO Stars. Arrived to check in late at night, exhausted, only to be told 'systems are updating, have a seat in the lobby and wait'. 35 minutes later a shabbily dressed/groomed young man assigned me a room on the third...More

Thank Joe C
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 20 May 2018

Thank you for bringing this to our attention. We apologize for the unpleasant experience. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly...More

Reviewed 15 May 2018

I have stayed at a number of the " Extended stay America properties" and some are better than others. this one has issues to be aware of. be advised up front this is a BUDGET place. very few amenities , house keeping is extra ,bedding...More

Thank M M
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 16 May 2018

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared...More

Reviewed 11 April 2018

I stayed here with my son for a few months. The staff was great and the manager, Sarah was amazing! Every time I asked or needed help with something, she took care of it. Sarah is very helpful and made me comfortable during my stay...More

Thank Anne G
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 12 April 2018

Anne, we appreciate the outstanding review of Extended Stay America! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Sarah. We will be sure to share your compliments with her. Thanks again for...More

View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Details
Price range
US$135 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette
Details
Price range
US$135 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette
Add Photo Photos
Traveller (12)
Room & Suite (19)
Questions & Answers
Get quick answers from Extended Stay America - Richmond - Hilltop Mall staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Ask for a room with a view of the side yard if you have kids."
Read review
"Not worth the price...get something else"
Read review
"rooms are overpriced and under rated"
Read review
"Go to another motel"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing