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14/05/2017 15/05/2017
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    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    US$109
    US$109
    US$109
    Traveller (9)
    Room & Suite (9)
    Dining (1)
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    Overview

    • Excellent16%
    • Very good10%
    • Average18%
    • Poor18%
    • Terrible36%
    29 Sep 2016
    “Under Appropriated”
    4 May 2016
    “Not My First Choice”
    Free Wifi
    Free Parking
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Hilltop Mall
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (49)
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    1 - 5 of 49 reviews

    Reviewed 5 weeks ago via mobile

    Stinks! Stains all over my sheets . Worst hotel i have ever stayed at . Do not go to this hotel . Week old dog piss in elevator .candy stuck to the floors that look like it has been for months . Thin walls where...More

    Thank Brian H
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop Mall

    Brian, I am sorry for the disappointing stay you had with us. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are...More

    Reviewed 19 January 2017 via mobile

    My company books this hotel every time so I can't change their mind but it sure does make me miss the Hilton! Wifi is SO SLOW! It is useless for streaming Netflix/Hulu which is important since they get only 13 channels or so! Housekeeping is...More

    Thank Keith R
    Response from Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall

    I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping, and the maintenance work is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we...More

    Reviewed 16 December 2016

    watch out for the overbilling, the odor in the room, if you work the night shift they do not accomodate your schedule, roaches were seen in the room and hallway. There isnt enough parking and no security in the parking lot or hotel. Questionable acts...More

    Thank Eddie K
    Reviewed 29 September 2016

    Well, I did a late check in since my reservation was prepaid. There was a sign on the door when I got there that said the grab and go breakfast was not available.... Ok, I thought, no big deal. Check in was smooth and friendly....More

    Thank cbluvstotravle
    Reviewed 8 September 2016

    This hotel was the worst!... Let me start by saying I was there for a wedding, only staying one night, I got to the hotel after the reception was over about 11PM. I went to the reception and they tell me that the elevators and...More

    1  Thank 675vb2016
    Response from Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall

    I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were many issues with your stay. Thank you very much...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    Details
    • Price range
    • US$108 - US$165 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Nearby
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
    "just take your time when looking for a good room, make sure your going to enjoy being there."
    Read review