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Extended Stay America - Richmond - Hilltop Mall

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Room & Suite (19)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Self-Serve Laundry
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Microwave
Kitchenette
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Location
Full view
Contact
3170 Garrity Way, Richmond, CA 94806-1983
Getting there
Metropolitan Oakland Intl Airport30 km
SFO Intl Airport40 km
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Reviews (78)
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76 results
Traveller rating
17
8
11
12
28
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Time of year
LanguageEnglish
17
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12
28
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1 - 5 of 76 reviews
Reviewed 27 September 2018 via mobile

people that are very friendly and very helpful help you with whatever you need and explain everything thoroughly and correctly and if you have a problem they try to help you resolve the problem management is very helpful.More

Thank Timothy A
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 28 September 2018

Timothy, thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review...More

Hotel's Favourite
Reviewed 2 April 2018

The staff at the hotel was so nice. Everyone. I travel a lot, and I've stayed at everything from two-star to four-star hotels, and I have never had a front desk call and ask if my room was okay. Impressive.

Review collected in partnership with Extended Stay
Thank haideead
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 April 2018

Thank you for your delightful review of our hotel. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

Reviewed 16 August 2018 via mobile

If it was built to cool, it didnt. The fridge was warm because the freezer was frosted over. The thermostat on the wall isn't actually connected to an A/C unit. The wall mount A/C would only blow air, not cool the air before blowing it...More

Thank JeremyS3381
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 18 August 2018

Jeremy, thank you for reviewing your stay. Please accept our apologies for the difficulties you had with the refrigerator and AC in your room. We assure you that we have shared your feedback with our maintenance team, and they are inspecting and fixing the problems...More

Reviewed 21 May 2018 via mobile

Came up to visit family with my mother. Lobby area is nice, but once you get off the elevator it smelt of cigarette and pot smoke! Elevator has scratched graffiti in the walls. Hallway carpets have stains and seem to not get vacuumed, all along...More

Thank Trinket33
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 May 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 16 May 2018

WORST EVER HORROR motel experience. ZERO Stars. Arrived to check in late at night, exhausted, only to be told 'systems are updating, have a seat in the lobby and wait'. 35 minutes later a shabbily dressed/groomed young man assigned me a room on the third...More

Thank Joe C
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 20 May 2018

Thank you for bringing this to our attention. We apologize for the unpleasant experience. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly...More

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Questions & Answers
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Room Tips
"Ask for a room with a view of the side yard if you have kids."
alexafaulkison
10 Apr 2018
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"Not worth the price...get something else"
brandonwJ607UW
13 Jul 2017
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"rooms are overpriced and under rated"
709eddiek
16 Dec 2016
Read review
"Go to another motel"
richardfN1889EB
15 Jul 2015
Read review
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PRICE RANGE
US$116 - US$220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica richmond-hilltop mall hotel richmondextended stay america richmondextended stay richmondrichmond extended stay
LOCATION
United StatesCaliforniaRichmond
NUMBER OF ROOMS
101
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