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Where do I begin. Bathroom door did not latch closed. The shower water came out of faucet and showerhead. Weak pressure on both. Toilet paper holder was broken. Hot tub jets didn't work and the paint from the bottom was flaking throughout the water. Neither...More
I have a standing monthly meeting in Rocklin and decided to stay because of the price and location. I have to say, for the money spent, this place is great. The recent updates to the hotel are a much welcomed surprise. The new waffle and...More
I get why this hotel holds only 2 stars.
The front door to our room was so sticky that we had to ram into it just with our shoulders just to open it. Yes, just like the police do to bust down a door.
1 Thank chelsiefs2008
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 19 December 2017
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More
I had a good stay for 2 days. It was during the fires over in Santa Rosa area and lots of rooms in the area were full. The place was clean, their painters could use some work on staying in the lines. Nice area.
Bedbugs. 1/10, would not recommend. We found bedbugs in the room when we were about to checkout. Management was distinctly unhelpful regarding the situation, and when I tried to get a refund, I was given the runaround for several weeks before being told I'd get...More