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Holiday Inn Express Rocklin - Galleria Area

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Holiday Inn Express Rocklin - Galleria Area
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59 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Rocklin - Galleria Area
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Showing 59: English reviews
San Francisco, California
Reviewed 28 February 2016

Everyone was very nice until they had to be honest and refund our rooms. The minute we walked in we found a bug on a pillow. Brought it to front desk, employee was apologetic but not surprised. Moved to the next room, of course we checked and there is a spot, where someone smashed another bug against the mattress cover,...

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Helpful?
1Thank Adrian B
IHGService, Guest Relations Manager at Holiday Inn Express Rocklin - Galleria Area, responded to this review

Dear Adrian B, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our staff and the condition of our rooms. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible....

Milan, Italy
Reviewed 27 February 2016

Average level hotel, reasonably clean, rooms just ok, minuscle outdoor pool (really tiny). If you go there for business pay attention: I've been there for business and I had hard time to let my company address and VAT be written in the invoice. I asked for it, they said "yer Sir" but they completely ignored my request ... although they...

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Helpful?
Thank fbonfi
IHGService, Guest Relations Manager at Holiday Inn Express Rocklin - Galleria Area, responded to this review

Dear fbonfi, Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. Our goal has always been to provide our guests with the best hospitality service and I regret to read that your stay at our property was only average. I am sorry for the disappointments you had with the room that...

san francisco
Reviewed 19 February 2016

We stayed here on on our way to Reno. Rooms were good for a quick overnight stay. Spacious rooms for families. The amenities provided in the bathroom were good too. Breakfast average. The staff was helpful.

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Thank goin2cancun
Hot Springs,Ar
Reviewed 17 February 2016

Beautiful completely-refurbished motel. Roomy, bright colors, good breakfast, very friendly staff, comfortable, convenient location. Would go back in a heartbeat. Two cons: full length mirror across from the toilet, and lobby was garish/tacky.

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Thank Fergmom
Reno, Nevada
Reviewed 11 January 2016

We stayed here one night on our way from Reno to Santa Cruz. The hotel is clean, newer, and the staff was friendly. The room it self was above what we expected for the price we paid. I don't have any negative thing to say about this hotel or the staff. The breakfast is standard for this type of hotel,...

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Thank Srelaford
Peoria, Arizona
Reviewed 1 November 2015

After a terrible one-night stay in another competitor's hotel, we moved into this Holiday Inn Express. We felt like it was a castle. The clerk at the check-in desk was extremely friendly and helpful. Even though we were hours before the check-in hour, she found us a nice room. Room was excellent - very clean, updated with granite countertops, comfy...

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Helpful?
1Thank dolorest79
california
Reviewed 26 October 2015 via mobile

Checked in for a last minute stay - basketball tournament at Hardwood palace / told them we would be here until Sunday. When I confirmed again Saturday - the front desk person ( should be behind the scenes) she kept me standing there for 15 minutes- while talking on the phone - ZERO acknowledgment - finally helped me and said...

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Helpful?
Thank toobastar
IHGCare, Guest Relations Manager at Holiday Inn Express Rocklin - Galleria Area, responded to this review

Dear toobastar, Thank you for being our guest and for taking the time to write your review. I would like to apologize for the difficulties you had experienced with the hotel staff. Your feedback is shared with the management team, and rest assured that the issues you raised will be addressed in order for us to consistently provide the level...

Galt, California
Reviewed 21 October 2015 via mobile

We booked this hotel because we were going to a concert in Wheatland and didn't want to have to drive all the way home afterward. Everything was perfect. We had a king standard. Room was very clean a/c worked great. Absolutely no complaints. We didn't take advantage of the free breakfast so can't comment on that.

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Thank MadridGirl16
Phoenix, Arizona
Reviewed 21 October 2015

This is a good hotel for the area, however my experience with the front desk was not good. I was not welcomed as I normally am at other Holiday Inn Express Hotels, but this is because they did not know I was a Gold Member. I mentioned this and I was asked to produce my rewards number. There seemed to...

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Thank 814jph
IHGCare, Guest Relations Manager at Holiday Inn Express Rocklin - Galleria Area, responded to this review

Dear 814jph, Thank you for being an IHG Rewards Club Gold Elite member and giving a feedback about your stay. I am pleased to hear that you liked the good location. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance during your stay. Rest...

Reviewed 8 October 2015

I prepaid a three night state but contracted the flu and had to return home a day early. Because of a large event in the area every hotel and motel in a radius of ten miles was sold out, all at premium rates. I checked out before 9:00 am to drive home on a Saturday morning. It's inconceivable that they...

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Helpful?
Thank Thomas M
IHGCare, Guest Relations Manager at Holiday Inn Express Rocklin - Galleria Area, responded to this review

Dear Thomas M, Thank you for taking the time to share your recent experience with us. It is truly regrettable to learn about how your concerns were handled. Please allow me to follow-up on your concerns. I have sent you a private message in an effort to obtain more information. I look forward to your response and hope we will...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Rocklin hotel. The Holiday Inn Express Rocklin hotel offers a superb location close to casino excitement, championship golf, award winning wineries and world class dining. From arts and culture to blissful spas, the area offers memorable experiences and activities for all interests. There is no shortage of things to do in Rocklin. Just a few blocks from the Holiday Inn Express Rocklin hotel find tantalizing menus at Cheesecake Factory, P.F. Changs, Il Fornaio, Ruths Chris, and Buca Di Beppo just to name a few. And for your shopping needs you will find everything you need and want at the Westfield Galleria Mall! When in Rocklin, CA, do not miss out on the undiscovered Placer County Wine Trail. Visit the Joss House Museum Sunsplash and Golfland and, if you are feeling lucky Thundervalley Casino is a must! ... more   less 

Additional Information about Holiday Inn Express Rocklin - Galleria Area

Address: 6830 Five Star Blvd, Rocklin, CA 95677 (Formerly Inn at Roseville Galleria)
Region: United States > California > Rocklin
Price Range: $155 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Rocklin - Galleria Area 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Suites Rocklin
Rocklin Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Rocklin - Galleria Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Rocklin - Galleria Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd number rooms are on the quiet side of the hotel.”
 of 5 bubbles richb102, 14 Feb 2017 | Read review
“Eat breakfast somewhere else!”
 of 5 bubbles KenSL, 1 Aug 2016 | Read review
“A room on the parking side”
 of 5 bubbles boutondargent, 20 Mar 2016 | Read review
“don't choose a room at this hotel... there are many more in the area!”
 of 5 bubbles adrianbG6292DB, 28 Feb 2016 | Read review
“One sire of the hotel faces the freeway ...”
 of 5 bubbles fbonfi, 27 Feb 2016 | Read review
5 of 5