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Sheraton Grand Sacramento Hotel

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Sheraton Grand Sacramento Hotel
Sheraton Grand Sacramento Hotel
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965 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Seattle, Washington
Reviewed 29 January 2014

My favorite thing about the Sheraton Grand is the location. It's right in the middle of downtown, and just around the corner from several restaurants. Rooms are good sized and comfortable - they follow the Sheraton formula to a T. The room service is good, and the staff is very friendly. They are right next to the convention center, and...

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Helpful?
Thank Elizabeth P
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Elizabeth P, We appreciate you reviewing our hotel! Thank you for your kind review and we are glad to hear you like our central location! We do get pretty busy over certain conventions, but we hope you will continue to stay with us anyway! We look forward to having you back soon! Best, Guest Services Manager

Reviewed 27 January 2014

Wonderful customer service! After a few days at a mediocre hotel, arriving in Sac to this lovely hotel was very welcomed. The manager bumped me up to a higher floor and made my day. My room was immaculate, well decorated, and spelled lovely. As a frequent traveler, this is important to me. I will definitely stay here over my favored...

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Helpful?
1Thank zwppart2
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear zwppart2, Thank you for taking the time to review our hotel! We are so pleased to hear you enjoyed your stay with us and will choose us again next visit to Sacramento! We thank you for letting us know about the lack of service you encountered in our restaurant… we will certainly address this concern right away. We look...

Chula Vista, California
Reviewed 21 January 2014

Whenever I visit Sacramento, I try to stay at the Sheraton Grand. It is not always possible due to reimbursement policies and travel dates. This is a stately hotel with a nice bar and restaurant. It is walking distance to the State Capitol and related agencies and offices and adjacent to the convention center. Staying again tonight.

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Helpful?
Thank Nathan O
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Nathan O, We appreciate you taking the time to review our hotel! We are so pleased to be your top choice when traveling to Sacramento! We hope to have you back again and again! Best, Guest Services Manager

San Francisco
Reviewed 17 January 2014

Clean room & very clean bathroom. Nice and quiet with really great blackout curtains. Though not really great on a Sunday night when everything in downtown sac is completely dead. Not a fan either about $20/night fee for parking across the street...but super convenient for public transit or if you need to go next door to the State Capitol or...

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Thank forlornflo
Champaign, Illinois
Reviewed 16 January 2014

Sheraton Grand came to the rescue when a booking fell through in Davis (see other review). What a pleasant and professional welcome from Jon at check-in even though we were rejects from another hotel. We were given a wonderful room, extremely well appointed and finished. The hotel restaurant was a great choice with good food and beverages. At the end...

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Helpful?
Thank R_V_travel_11
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear R_V_travel_11, Thank you for your review of our hotel! We are so please we could be a highlight of your trip and make your frustrating experience a better one! We are glad to hear you enjoyed the food, service, and your room! We hope you will be back again! Best, Guest Services Manager

Placerville, California
Reviewed 16 January 2014

This hotel is really pretty awesome. I've been there 4 times now for my conventions and each time the staff is better and better. The rooms are very nice and always super clean, the maids are friendly when we pass by in the halls in our costumes, and even the elevator workers are kind.

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Helpful?
Thank demiraichan
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear demiraichan, We appreciate you taking the time to review our hotel! We are glad to hear you enjoy your stays with us and we appreciate your continued loyalty to our hotel for your conventions! We hope to see you back again! Best, Guest Services Manager

Long Beach, California
Reviewed 15 January 2014

Rasheed Johnson the group coordinator took care of our room situation beyond his scope of duty. While others gave me a "NO Vacancy", Rasheed booked two rooms for us (hopefully we may get a free upgrade)! I don't usually submit any review; however, Rasheed should be recognized for his outstanding services to support the military troops!

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Thank james p
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear james p, We appreciate you taking the time to review our hotel and let us know about the exceptional job Rasheen did for you! We look forward to welcoming you to our hotel soon! Best, Guest Services Manager

rainb0wtraveler
Reviewed 14 January 2014

If you land at the Sacramento airport, you can catch the Super shuttle to the hotel for $13 (Jan 2014). Just go to Van transportation, and it was very convenient and right to the door. The hotel itself was great - comfortable bed, 4 pillows, complimentary water, and a great window seat that was nice to see out from. I...

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1Thank rainb0wtraveler
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear rainb0wtraveler, Thank you so much for your review of our hotel! We are so pleased to ehar you enjoyed your stay with us overall! We are glad you liked your room and found our ameneties suited your needs. We certainly hope you will join us again soon! Best, Guest Services Manager

Oakland, California
Reviewed 9 January 2014

Found out August 2013 for Chalk It Up my sponsor is Ace Parking! The Monday before, go into hotel, De Andre (Swordfish) of Parking Control say, "Miss Cheng, Ace Parking is us!" He show me the desk sign, write down the rates! Great, only four days to practice! Went to ATM, came inside order squid! I come in every day...

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Helpful?
2Thank Karyn C
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Karyn C, Thank you very much for your review of our hotel! We look forward, as always, to seeing you again soon! Best, Guest Services Manager

San Francisco, California
Reviewed 7 January 2014

Just a brief note to compliment the Sheraton Grand on its great customer service within its Group Reservations Department. I asked a question via email, and within 10 minutes the question was answered. This type of timeliness and quick response does not happen often, and the hotel should be commended. Our Group will not be checking in until March 2014,...

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Helpful?
1Thank GaryDennis2014
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear GaryDennis2014, We thank you for taking the time to share your wonderful note with us! We appreciate you letting us know about the speedy service you received in our Group Reservations Department. We look forward to having your with us in March! Please let us know if there is anything further we can assist with in the meantime. Best,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 

Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Region: United States > California > Sacramento
Price Range: $259 - $798 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Sacramento Hotel staff and other travellers.
7 questions
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Penngrove, California
over a year ago
Lower Sackville, Nova Scotia, Canada

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Questions? Get answers from Sheraton Grand Sacramento Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing J Street.”
 of 5 bubbles HospitalDude, 19 Mar 2017 | Read review
“Rooms at the end of the hallway have two windows, and if you are in a high floor, it's pretty nice.”
 of 5 bubbles ArchiBoi, 2 Mar 2017 | Read review
“5th floor room facing the street was Loud - suggest at least the 8th floor or higher here”
  • 5th floor King
 of 5 bubbles SFBayMommy, 1 Mar 2017 | Read review
“This is a tower, so try to get a room up high for the views.”
 of 5 bubbles tonyk220, 3 Feb 2017 | Read review
“Self-park is cross the street.”
 of 5 bubbles agsalib, 2 Feb 2017 | Read review
5 of 5