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Four Points by Sheraton Sacramento International Airport

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Four Points by Sheraton Sacramento International Airport
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252 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Sacramento International Airport
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Showing 248: English reviews
Plainfield,Il
Reviewed 12 September 2016 via mobile

I can say the staff was friendly and our experience with the shuttle service was positive. I didn't have an issue with the decor. After spending hours in the airport due to over sold flights we booked here since I'm familiar with the brand. All we wanted to do was sleep. Our bed was sloped on the side closest to...

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Helpful?
Thank fromsuntowind
Springboro, Ohio
Reviewed 31 August 2016

The title says it all. It felt like they were really trying to be a top notch property, but at the same time trying to cut corners. Really old towels in bathroom, out of most wines in bar, shuttle that only runs on demand not the every half hour promised.

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Helpful?
Thank TheOpsDoctor
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

Dear TheOpsDoctor, We are disheartened to hear your stay failed to meet expectations and were disappointed by our accommodations. It’s our goal to deliver the very best experience, and so your comments have been addressed and properly handled with our team to ensure this improves. Again, we are very sorry to disappoint, and we hope you will consider trying us...

Reviewed 30 August 2016

Avoid this property! I arrived at the airport, and went to the shuttle pickup area. After a few minutes when I didn't see a shuttle, called the hotel to see if it needed to be requested. They said yes, left every 30 minutes on the hour as requested. As it was 3:40 PM, I said, "So the shuttle will leave...

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Helpful?
Thank Milton E
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

Dear Milton E, We are extremely disheartened to hear about the issue you encountered with the complimentary airport shuttle. Our General Manager, Farid Sherzai, would like the opportunity to personally amend your experience. Should you like, please contact him directly at farid@fourpointssacramentoairport.com to further discuss your stay. Thank you for bringing this to our attention, and we hope you will...

tulare
Reviewed 12 August 2016

I booked this hotel last minute for a business trip, when I arrived I was checked in quickly but I wasn't informed about anything about the hotel, just handed my keys and told the elevators were on the right. As I write this, I still don't know if they had a breakfast because they didn't say anything about it when...

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Helpful?
Thank ibkatg
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

Dear ibkatg, We sincerely apologize for your poor experience you encountered at our hotel. Our team takes a lot of pride in what we do, and this is not typically the way we treat our guests. Rest assured, your comments in regard to the customer service, cleanliness, and noise have been addressed with housekeeping and the front desk team to...

New York City, New York
Reviewed 6 August 2016

Stayed a night in the hotel when we visited Sacramento on business. Close proximity to the airport. Free parking. Hotel is quite basic inside. Cleaning was ok. Breakfast was standard buffet. When my colleague wanted to take orange from the buffet they wanted to charge 1,5 USD for it. Even when we said that I pay for the breakfast they...

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Helpful?
Thank Magus M
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

Dear Magus M, Thank you for sharing your experience - all the best.

Kailua, Hawaii
Reviewed 30 July 2016

I checked into the Four Points Sheraton on July 21, 2016 as it was near the airport and I had a 7 am flight back to Honolulu next day, the 22nd. In my rush to check-out and to catch the 5 am hotel airport shuttle, I had left a newly purchase blue jacket blazer in the room closet cabinet (Room...

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Helpful?
1Thank 337MikeAce
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

Dear 337MikeAce, Please rest assured Starwood does not condone nor allow theft. We take pride in providing the best experience for all of our guests, and we are deeply concerned about your disappointments with our team. Please contact our General Manager, Giggy Shahi, directly at giggyshahi@fourpointssacramentoairport.com to further discuss your stay. Thank you for your review. All the best.

New York City, New York
Reviewed 20 July 2016

If in Sacramento for business I found this to be a great place to stay. It is mid-way between the airport and downtown, so close to both and without the expense of staying directly in downtown. There were a couple things in the room that were a little old and worn (see picture of the desk chair) and need some...

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Thank ceeebo
Calgary, Canada
Reviewed 5 July 2016 via mobile

Visited Sacramento in May on business and stayed at the Four Points hotel. Sacramento was a fantastic city to visit. Lots of things to see and do. Found the people there very friendly The Four Points was a very clean hotel. Will go back with my wife for a personal visit soon. Well worth the time and money to see

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Thank Terry M
Newburgh, Indiana
Reviewed 4 July 2016

Everything about this place was awesome! The rooms were super clean. The Staff was so polite and helpful and don't even get me started on how comfortable the beds are. If oh go to Sacramento....Stay here. The pool area, restaurant/bar area was fantastic as well.

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Helpful?
Thank Blake812
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

We are beyond ecstatic to hear you had an "excellent" stay with us! Thank you for sharing your great review and we hope to see you again soon!

Reviewed 1 July 2016 via mobile

This place was kinda creepy. It is very old but did have flat screen tv. There was no door to the bathroom so you are exposed. The elevator was so tiny, you can only fit 3 people with very small luggage. The front desk had a plexiglass-glass window so you had to pass your credit card thru the window. But,...

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Helpful?
1Thank Koalanut
LaRhonda S, Starwood Hotels at Four Points by Sheraton Sacramento International Airport, responded to this review

We are disheartened to hear you did not like our accommodations and did not have a more enjoyable experience during your recent stay. While we understand our style may not appeal to everyone, we do expect to deliver exceptional service for a memorable visit. We appreciate you taking the time to share your feedback with us, and will address your...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We've got you covered, from a business center to an outdoor pool, Jacuzzi, and free airport shuttle service. We're here to help. ... more   less 

Additional Information about Four Points by Sheraton Sacramento International Airport

Address: 4900 Duckhorn Dr, Sacramento, CA 95834-2595
Region: United States > California > Sacramento
Price Range: $158 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Sacramento International Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Four Points By Sheraton Sacramento International Airport Hotel Sacramento
4 Points By Sheraton Sacramento International Airport
Four Points Sacramento
Sheraton Sacramento International Airport
Sacramento Sheraton
Sacramento Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sacramento International Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Sacramento International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else; avoid weekends”
 of 5 bubbles johnkinsey2016, 25 Sep 2016 | Read review
“Don't stay here.”
 of 5 bubbles 962miltone, 30 Aug 2016 | Read review
“No suggestion”
 of 5 bubbles 337MikeAce, 29 Jul 2016 | Read review
“Top floor (4th) was very quiet.”
 of 5 bubbles LorettaPadilla35, 13 Jun 2016 | Read review
“Cannot go wrong with this hotel”
 of 5 bubbles 181katherineg, 3 Mar 2016 | Read review
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