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Best Western Plus Sutter House

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Traveller (154)
Room & Suite (243)
Pool & Beach (37)
Overview
  • Excellent54%
  • Very good33%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“light rail”(19 reviews)
“waffles”(34 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star accommodation
All hotel details
Additional information
Offers from Best Western Plus Sutter House
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Sutter House
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (845)
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Traveller rating
419
252
72
26
24
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LanguageEnglish
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419
252
72
26
24
Show reviews that mention
All reviewsconvention centerlight railwafflesbest westernsold townwalking distancestate capitolconvenient locationpool areanice poolgreat place to stayroom was cleanfree breakfastdowntown areawould definitely stay here againbusiness tripgreat room
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1 - 5 of 793 reviews
Reviewed 1 week ago via mobile

The hotel is old (the - only - elevator is one of the slowest I've ever seen), our room was dark (no light apart from bed lamps) and room decoration felt like it was a few decades old. Staff is incredibly unfriendly and unhelpful. They...More

Thank Morgan H
Response from doris1974, General Manager at Best Western Plus Sutter HouseResponded 1 week ago

Dear Traveler, Thank you for your review, I am sorry that you felt our decor is old and dated, as we just did a "refresh" in all of our guest rooms,and they all have lamps on the night stands, desks, a floor lamp as well...More

Hotel's Favourite
Reviewed 26 April 2018 via mobile

Hotel was in great location for business convention about 5 blocks at convention center. A number of great restaurants within a short walk of the hotel if you don’t go to the one on property. One of the best mattresses I have had on a...More

Thank Jimpritchett
Response from doris1974, General Manager at Best Western Plus Sutter HouseResponded 27 April 2018

Dear Traveler, Thank you for your review, we truly enjoyed you and your group staying with us and look forward to welcoming you back in the future!

Reviewed 1 week ago via mobile

Not a good experience. There were people out side out room pretty much all night long. They were making so much noise, but I was so tired I couldn’t muster up the energy to go yell at them. Also, room smelled very strongly of cleaning...More

Thank Michelle A
Response from doris1974, General Manager at Best Western Plus Sutter HouseResponded 1 week ago

Dear Traveler, Thank you for your review, we are normally a very quiet hotel, however, the city did have a large convention in town, taking up the majority of guest rooms in town. I wish that you would have called the front desk, as we...More

Reviewed 1 week ago via mobile

Stayed at the Best Western Suttee House many times. The room is always clean, pretty quiet and comfortable. On this trip I arrived early enough to get the breakfast, which was scrambled eggs, toast, bacon and sausage. Very good! The in room refrigerator and coffee...More

Thank Dave G
Response from doris1974, General Manager at Best Western Plus Sutter HouseResponded 1 week ago

Dear Traveler, Thank you for your kind review, and we look forward to welcoming you back!

A TripAdvisor Member
2
Reviewed 1 week ago

This is our 2nd time at this hotel. It's close to everything. Front desk is great customer service, same lady who helped us out last time. Wonderful personality. Food was so good. Sooo much to choose from. Will def return again. Bed was comfy too!

Review collected in partnership with Best Western
Thank A TripAdvisor Member
Response from doris1974, General Manager at Best Western Plus Sutter HouseResponded 1 week ago

Dear Traveler, Thank you for your review, we truly appreciate you staying with us and look forward to welcoming you back!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Meeting Rooms
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$145 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Sacramento
#6 Centrally Located Hotel in Sacramento
#17 Quiet Hotel in Sacramento
#28 Business Hotel in Sacramento
#27 Mid-range Hotel in Sacramento
#29 Family Hotel in Sacramento
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Sacramento
#6 Centrally Located Hotel in Sacramento
#17 Quiet Hotel in Sacramento
#28 Business Hotel in Sacramento
#27 Mid-range Hotel in Sacramento
#29 Family Hotel in Sacramento
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (154)
Room & Suite (243)
Pool & Beach (37)
Dining (33)
Amenities (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
12 January 2018|
AnswerShow all 4 answers
Response from Bartholomew2 | Reviewed this property |
No, it won't. You are in a dense city neighborhood with businesses all around. The parking is under the 2nd floor wing of the hotel, next to the hotel lobby. I was able to park my Dodge Ram extended cab but held my breath... More
1
Vote
Karen M
6 April 2017|
AnswerShow all 10 answers
Response from doris1974 | Property representative |
Good morning, we have parking (car)that is both covered and uncovered that is complimentary to our hotel guests.
1
Vote
jolieqe
14 January 2017|
AnswerShow all 3 answers
Response from doris1974 | Property representative |
The Golden 1 Center is approximately 5 blocks from the hotel, and I have walked it many times, alone as well as with someone, and have felt safe. We do offer free parking to our hotel guests.
0
Votes
Room Tips
"Avoid rooms on east side due to light rail transit on that street."
Read review
"Very quiet if you have a courtyard facing room"
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"Ask for a room in the quiet part of the building."
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"If you're concerned about the sound of the train pick a room away from the tracks."
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