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Residence Inn Sacramento Airport Natomas

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Sacramento Airport Natomas
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172 Reviews from our TripAdvisor Community

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Showing 169: English reviews
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London, United Kingdom
Reviewed 4 days ago NEW

Upfront the room was ok. Everything else was not. They stuffed up my bill and of course overcharged me took 14 days after my departure to rectify. Staff were scarce and lacked any initiative. they were pleasant to your face but confronted with the most basic of tasks or requests they clearly felt zero need to be problem solvers or...

Thank C6005TWmichael
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

We are so very sorry that our staff fell short of providing excellent service, please feel free to speak with management directly any time there is an issue. We certainly hope you will provide us with another opportunity to allow us to be the best that we can be.

New York City, New York
Reviewed 1 week ago

Room was OK, spacious with older bathroom. Breakfast variety was good. The frozen fruit mix was still a little frozen, but we enjoyed making egg burritos with the scrambled eggs, tortillas, spinach, etc. The big downside was a service issue we had with the airport shuttle. We called to request the shuttle and were told it was already at the...

Thank NSsummerset
Management response:

Thank you for staying with us here at the Residence Inn by Marriott. While we pride ourselves on providing a memorable experience I can tell the one you had with us was far from the best. I'm deeply sorry for the issues you encountered with waiting for our shuttle to arrive. No one should be made to wait that long...

Decatur, Illinois
Reviewed 2 weeks ago

Spent 11 days here for a project for work. This is a hidden gem, and "hidden" is key. You have to cut between Carl Jr's and Mountain Mike's to find it. Part of the hotel is along busy El Camino. Thank you to Emilio for getting me into a quieter building after the first night. Excellent service from Josh, too,...

Thank Shell8679cat
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

Thank you so much for your acknowledgement of our wonderful staff. We are so very pleased that you enjoyed your stay with and we hope you will be staying with us again when your travels bring you back to the area.

Reviewed 3 weeks ago

We're currently on a two month road trip around the west coast from Alaska. We have some specific things we wanted to see along the way so that meant quite a few one night stops along the way. We are a family of 6, plus a dog so finding pet friendly hotels that can fit all of us isn't always...

1Thank Heather F
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

It is wonderful to know that we were part of your family road trip. Thank you for sharing your experience, we certainly hope we get to be a part of your next adventure.

Eastvale, California
Reviewed 4 weeks ago

The property is your standard Residence Inn, complimentary breakfast, evening snacks, etc. They are all the same, which is why one chooses to stay with a major hotel chain. I love the fact that this hotel is close to the airport, yet feel like it in a park like area. Lots of trees, surrounding wildlife Turkeys roaming in the surrounding...

2Thank cater4fun
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

We appreciate your loyalty to Residence Inn, our setting is one of our best features... turkeys included! Thank you for your review and we hope you will be staying with us again in the future.

Long Island, New York
Reviewed 8 April 2017 via mobile

For me Marriott is still associated with quality but this hotel did not live up to this expectation. We only stayed one night prior to a visit to my daughter. We had to carry up our bags a scarcely lit stairway that reminded me somehow of an old movie. The one-room studio was ok but the air was stale and...

Thank cweisemann
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

Thank you very much for taking time to review our hotel, the feedback is greatly appreciated. We are very sorry to hear that your room was not to your liking, we are always willing to correct a problem. We would have gladly changed your room upon request. In the matter of the breakfast, we try to keep up with the...

A TripAdvisor Member
Level Contributor
27 reviews
14 hotel reviews
4 helpful votes
Reviewed 8 April 2017 via mobile

I stayed at Residence Inn on Wednesday night I was attending a Funeral in the area and decided to stay at Residence Inn the service wasn't the best but it was "OK" Stay at Marriott properties all over the world and this property fail to deliver services, been a Gold member of marriott rewards I normally get and arrival gift...

Thank A TripAdvisor Member
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

We can't apologize enough for our staff's shortcomings and the problem with the air conditioning. We are training new staff and they are still learning member reward protocols. Normally, a supervisor is with them and your Gold Member status should not have been missed. The air conditioning issue is being checked, we are finding a few problems since the change...

Reviewed 6 April 2017 via mobile

We are Marriott Silver rewards members and we booked a night with points for the night before a 6 am flight. All we wanted was a comfortable place to stay for 6 hours of sleep. We have 2 kids so it was our preference to stay in a 2 bedroom but it wasn't available to book with points so we...

Thank lastick
dpmgr, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review

We truly apologize for your unfortunate experience at our hotel, we pride our selves on our customer service and clearly missed the mark this time. We have newer staff and there seems to be confusion over the upgrades and use of points. We are more than willing to correct any issue and we encourage contacting the management directly for assistance...

Reviewed 6 April 2017 via mobile

A great place to stay with a very professional staff. Convenient location, adjacent to major freeways. Very clean, modern rooms with real fireplace! Complimentary breakfast also provided. No complaints.

Thank Leon M
Reviewed 29 March 2017

Amazing!!! I reserved a two bed room suite on the upper floor for a short turn around trip, while in Sacramento for the CIF State Basketball games. The room was spacious. It was myself in one room while my parents stayed in the other. Both was complete with a full bathroom and closet and tv. The room was spacious with...

Thank Travelerluv

99 photos of this hotel

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Bathroom (7)
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Family/Play Areas (1)
Pool/Beach Area (3)
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Management photos: Courtesy of the property manager

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Residence Inn Sacramento Airport Natomas

Address: 2410 W El Camino Ave, Sacramento, CA 95833-3902
Region: United States > California > Sacramento
Price Range: $172 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Sacramento Airport Natomas 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Sacramento Airport Natomas Hotel Sacramento
Sacramento Residence Inn
Hotel Style:
#9 Family Hotel in Sacramento
#20 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Sacramento Airport Natomas staff and other travellers.
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Questions? Get answers from Residence Inn Sacramento Airport Natomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the highway”
C6005TWmichael, 19 May 2017 | Read review
“Rooms away from El Camino are quieter”
Shell8679cat, 8 May 2017 | Read review
“The hotel is a hidden gem, off the beaten path of the highway behind the shopping area. QUIET area.”
cater4fun, 19 Apr 2017 | Read review
“we stayed in Room #210 upstairs in the back and had to climb up a small flight of stairs but it was doable. Very quiet.”
Orchard Orchid, 18 Dec 2016 | Read review
“It has nice accessible rooms, and parking for a trailer. They also allow pets.”
moki482016, 15 Dec 2016 | Read review
5 of 5
US$118* /night
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Prices are for 1 room, 2 adults
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