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DoubleTree by Hilton Hotel Sacramento

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DoubleTree by Hilton Hotel Sacramento
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1,173 Reviews from our TripAdvisor Community

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Showing 1,163: English reviews
1 review
Reviewed 2 days ago NEW via mobile

Hotel needs an update - modern in the 1980's. Booked at one rate and seemed to be a different rate when checking in. Staff and management borderline rude when asking for a revised rate. Location not convenient.

Helpful?
Thank Charles K
Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed 4 days ago NEW

I stayed at this hotel for work for one night. The staff were very nice and very helpful. However, the facility is from the 1970's and has not had much done to upgrade the rooms and common areas. Heating was specifically lacking in the walkways between the very spread out buildings.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrew H
Minden, Nevada
1 review
Reviewed 4 days ago NEW

First room l was allocated had black mold in bathroom...... all the way around the ceiling ....... l was moved to a newly renovated room that was very nice...... the hotel should not be selling rooms with toxic mold .

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank stevelS3322JC
2 reviews
Reviewed 4 days ago NEW

Everything was fine! However, we arrived after a terrible traffic from the Bay Area. We were told we could go to the restaurant at the front desk. However, we tried to enter the restaurant and they told us they were just serving a Thanksgiving Dinner! Then, they let us order to go.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul R
Sparks, United States
1 review
Reviewed 5 days ago NEW

Staff was very nice, except for I was promised a King size bed, but when I arrived to my room it was a Queen size bed. Everything at the hotel was very nice, except for I had to call to find out what amenities were offered and where they were.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank audreymE4390QD
Daly City, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

A very convenient location with friendly staff. Check in and departure were very professional but the smell in the hallway by my room and the lack of a second, interior locking mechanism on my door will keep me away for now. I would definitely stay here again after they update.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roxana H
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This hotel is run down and not thoroughly cleaned. The rooms and hallways smell like transients call this place home. HHonors normally gets you at least a decent room, but not at DT at Arden. I can't believe how bad this hotel actually is.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank renickh
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear renickh, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms... More 

Irvine, United States
1 review
Reviewed 1 week ago

Loved the registration process. Most dog acceptable hotels are very sketchy. This was a nice hotel, out of area, that accepts pets. Staff was very accommodating and maintenance was prompt when needed. The breakfast service is very nice and fresh. I would defiantly return on my next visit

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 319glennk
Edinburgh
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

Big hotels can be impersonal and unattractive and, unfortunately, that was our experience with the Doubletree Sacramento. The problems started at check-in. We arrived before the 4pm check in and were told our room was not ready. The clerk said he would check with housekeeping and try to get it ready as soon as possible. When we returned then at... More 

Helpful?
Thank Donsfan99
Los Angeles, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

The hotel is nice, the room was clean and spacious. We had minor difficulties checking in but not as bad as others. We were there for a 3 day conference and it seemed that they were not prepared to handle that many people. They were very slow and inefficient. Once when I was buying a pastry from the cafe, I... More 

Helpful?
Thank 333Christie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: $164 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure you are communicating well with front desk staff. Otherwise, super! I would try to get close to the lobby for convenience.”
 of 5 bubbles tlhjar, 6 Nov 2016 | Read review
“Make sure there isn't an event planned when you are staying because it can be loud.”
 of 5 bubbles Qbert33, 31 Oct 2016 | Read review
“The room wings are spread out. Make sure to request a wing near the ballroom you are in.”
 of 5 bubbles BeadBabeTravel, 27 Oct 2016 | Read review
“Avoid the El Dorado wing”
 of 5 bubbles Apacheheat, 26 Oct 2016 | Read review
“Inquire about parking charges before booking. Will parking be included in the cost of the room, or an additional charge?”
 of 5 bubbles Room810, 28 Sep 2016 | Read review
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