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Extended Stay America - Sacramento - Northgate

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Traveller (39)
Room & Suite (27)
Dining (1)
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Overview
  • Excellent20%
  • Very good16%
  • Average11%
  • Poor10%
  • Terrible43%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Reviews (105)
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1 - 5 of 105 reviews
Reviewed 4 April 2018

Room not very clean. Loud, inconsiderate, guests who seem to be up all night. Children that don't attend school? Outdoor trash cans filled with liquor bottles. Neighborhood is rough, so is client base.More

Review collected in partnership with Extended Stay
2  Thank 604timothyl
Response from 00esa, Manager at Extended Stay America - Sacramento - NorthgateResponded 5 April 2018

Timothy, thank you for reviewing us. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the noise issue you encountered during your stay. Please be assured your concerns have been communicated to our housekeeping...More

Reviewed 10 March 2018

The front desk clerk (Alexis) was great and went the extra mile to assist us with professionalism and always kind. Alexis walked me through going to the website to sign a 3rd party authorization form. The hotel and rooms are very clean and cozy.More

Review collected in partnership with Extended Stay
Thank j0rnelas
Response from 00esa, Manager at Extended Stay America - Sacramento - NorthgateResponded 11 March 2018

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service provided by Alexis. We will share your compliments. Thanks...More

Reviewed 9 March 2018

The only think it had going for them was the heater at least worked. Had my truck broken into and property stolen in the 4 hours I was there. No bed cover, only a sheat, very basic hotel room. I have called over 12 times...More

Thank aafreric
Response from 00esa, Manager at Extended Stay America - Sacramento - NorthgateResponded 15 March 2018

Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 3 March 2018 via mobile

Do not waste your hard earned money on this place. I travel exclusively with my job. I stay in hotels 300 days of the year. This place by far is the worse place I've stayed in. Rooms were dirty. The arm chair had food in...More

Thank arthurl492
Response from 00esa, Manager at Extended Stay America - Sacramento - NorthgateResponded 4 March 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 23 February 2018

Stacie is awesome. She is very professional, helpful, and always smiling. She even volunteer to take care of my dog on her day off while the maintenance staff works on clogged drains in my room. That is beyond the duty of call!!! I am highly...More

Thank hyonsuk53
Response from 00esa, Manager at Extended Stay America - Sacramento - NorthgateResponded 24 February 2018

Thank you for choosing to stay at Extended Stay America and for your gracious compliments. Every member of our team is dedicated to the comfort and satisfaction of our guests, and we appreciate your recognition of their efforts. Your compliments will be shared with them,...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Self-Serve Laundry
Business Centre with Internet Access
Room amenities
Microwave
Details
Price range
US$79 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$79 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (39)
Room & Suite (27)
Dining (1)
Questions & Answers
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Room Tips
"do not stay here"
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"I only know about my room"
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"Don't stay here"
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"Definitely get a room facing North. Better views and fresh air!"
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