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They didn't find our reservation made by booking.com
Booking.com is confirmed, they didn't help us to find another acommodation and after calling and visiting 15 hotels we end up paying double of what should paid in
Extended Stay America - Sacramento - Arden Way.
Response from 00esa, General Manager at Extended Stay America - Sacramento - Arden WayResponded 17 May 2017
We appreciate you taking the time to provide feedback, and we're sorry our hotel was unable to accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience it caused. We understand the frustration and truly hope you will...More
Very shady people living here with decorations in the windows like it is an apartment complex. Loud kids running wild after 10pm. You will see roach bait stations under your sinks and be greeted by totally filthy carpet in the lobby upon your arrival, while...More
Thank Demi W
Response from 00esa, General Manager at Extended Stay America - Sacramento - Arden WayResponded 12 May 2017
Demi, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I...More
I reserved on line and screwed up my reservation, the online agent said the staff would fix the rate at the property. Mai looked at what we had, fixed our rate and got us a great room. She was really patient and amazingly not rattled...More
Thank Darlene H
Response from 00esa, General Manager at Extended Stay America - Sacramento - Arden WayResponded 8 May 2017
Darlene, it was our pleasure having you as our guest at Extended Stay America - Sacramento - Arden Way. We are happy to know you liked most of the aspect of your visit, especially our affordable rates and the excellent service provided by Mai. I...More
I called the day before my stay to check their front desk hour and was told it's opened 24 hour a day. I got to the hotel around midnight and saw a sign on the front office "office hour 7AM-11PM." I frantically called the service...More
Thank Tina L
Response from 00esa, General Manager at Extended Stay America - Sacramento - Arden WayResponded 21 March 2017
Tina, thank you for the feedback about your stay at our hotel. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I am also...More
Arrived a bit before 5 PM to be told that they had "transferred us to another property." Insinuated we were late. We had specifically picked this property as we were attending a jazz festival a few blocks away and wanted to be able to have...More
3 Thank sharon33191
Response from 00esa, General Manager at Extended Stay America - Sacramento - Arden WayResponded 9 September 2016
Sharon, we appreciate you taking the time to provide feedback, and we are sorry our hotel was unable to accommodate you at this location; however, we were able to secure accommodations for you at a sister hotel in the area. We apologize for the inconvenience...More
US$92 - US$156 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stayamerica Sacramento/Arden Hotel Sacramento ,