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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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254 Reviews from our TripAdvisor Community

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Vancouver, Canada
Reviewed 2 days ago NEW

Generally happy with our visit , however they did mess up a breakfast (room service) order badly. I'm the the end they did comp the breakfast ( this was the right thing to do) however I would prefer to get what I order and pay for it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ralph m
Temple, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 19 March 2017

There are not many hotels in San Bernardino Ca. that you may feel safe. This is one of the safe ones. It maybe a little pricey but is very nice and the location is very close to restaurants up and down Hospitality Lane. Claim Jumper and Black Angus are right across the street. The beds at this hotel are some...

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Helpful?
Thank rsanford24
About Hotel's Favourite Review
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

rsanford24, Thank you so much for the 5 out of 5 review! It is always reassuring to know that we met all of our guest's expectations and provided them with an experience that they would refer to others. I hope that you will come back and visit us again soon. Very Respectfully, Timothy Wagner General Manager

Collinsville, United States
Reviewed 3 days ago NEW

this is a very nice hotel with clean, quiet rooms and great service. I recommend it if you are attending business at the court house as it is conveniently located to the area but situated in a nice setting. Very good sandwiches and sweet potatoe fries.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Cathy M
Irvine, United States
Reviewed 5 days ago NEW

This was the host hotel for our dog show. Room was clean and fully functional except for lack of hot water in the bathroom sink (shower was fine). Climate control in the room was challenging, and I woke up during the night to adjust the unit. Staff overall was exceptional, especially housekeeping and front desk. Food was good quality and...

Review collected in partnership with DoubleTree by Hilton
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Thank robertlK4012KO
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

RobertlK4012KO, Thank you so much for taking the time to review your recent stay with us. We greatly appreciate your very kind comments regarding our exceptional staff in housekeeping and the front desk! Also, I have shared your comments with our food & beverage director regarding the service that needs a little tweaking in the Sunrise room and lounge. We...

San Bernardino, United States
Reviewed 1 week ago

This is a very nice, clean hotel with plenty of amenities. Pool, hot tub, nice hotel bar, good restaurants with very good food and shops. It is the staff however that go out of their way to make your stay wonderful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank damonb77
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Damonb77, Thank you so much for the great review about our hotel; most especially about how our staff goes out of their way to provide top notch service to our guests. I hope that you will come back and visit us again soon. Very Respectfully, Timothy Wagner General Manager

Sacramento, United States
Reviewed 2 weeks ago

Pretty sure I missed this at check-in but they charge $16 for breakfast and Internet costs extra. Plus right next to the freeway so heard Fast and Furious at 1130 at night. No one really was concerned about charging me. Soap smelled weird. Entrance is so stupid with this U-turn and the exit has a blind spot with people flying...

Review collected in partnership with DoubleTree by Hilton
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Thank paulwB3330GG
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

paulwB3330GG, Thank you for writing your review and the feedback about our paid breakfast offering. I am sorry to hear that we failed to meet your expectation and I am sorry that the communication about the cost was not better explained. Please know that we do offer complimentary wifi throughout the hotel for registered guest and offer a premium wifi...

Reviewed 2 weeks ago via mobile

I stay here several times a year and each time I'm greeted by name, before they even look up my reservation... The front desk staff is awesome to remember a persons name when the have hundreds of guest coming floors me. The atmosphere throughout this hotel is wonderful. I usually dine at the hotel and I'm equally greeted there. This...

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Thank Gorving13
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Gorving13, Wow! What a great review! I am so thrilled to hear that we are on of your favorite hotels and that our staff is able to welcome you back each time by name. It is always wonderful to have return guests that feel at home. We hope to see you again soon! Warmest Regards, Timothy Wagner General Manager

Sheffield, United Kingdom
Reviewed 2 weeks ago

Recently stayed here for one night and would recommend it. Check in was good, we got a room despite the fact it was only 11am. Room was spacious, clean and modern. As another review states it did seem that the hotel had previously been another brand and had been refurbished. Pool was nice with plenty of loungers. Outside patio area...

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Thank stalig
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Stalig, Thank you so much for your kind comments and choosing the DoubleTree by Hilton San Bernardino to be your home away from home during your recent visit to the San Bernardino area. We are so pleased to hear that you liked the results of the hotel's renovation and conversion to a DoubleTree by Hilton. I hope that you will...

Menlo park
Reviewed 4 weeks ago

This was in my life worst experience of staying in a big hotel Chain. Last time I stayed in doubletree was in Palm Springs and experience was pleasant. I do not recommend San Bernardino double tree to people who like clean and quiet rooms. Stains on shower curtain and furniture, dusty bathroom, noisy air conditioner inconsiderate staff with no solutions...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 712sch
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

712sch, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to...

Temecula, United States
Reviewed 4 weeks ago

This is a less that par Hilton, Usually they are very nice and well trained staff. This one had poorly trained staff with a lack of attention. Try another hotel if you have to stay in this area. The staff could care less if you were waiting for something and has no idea how to operate the front desk. The...

Review collected in partnership with DoubleTree by Hilton
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Thank 145irisb
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

145irisb, Thank you for reviewing your recent stay at the DoubleTree by Hilton. Please accept my apologies that we failed to meet your expectations. Service is a foundation that the DoubleTree by Hilton has come to base its reputation upon and we are sorry that we missed the mark. I hope that you will consider this experience as the exception...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: $162 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton San Bernardino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are not a Hiltons honor member ~join! The 7th floor is for honor members”
tag2011, 26 Feb 2017 | Read review
“Comfortable stay for business travel- close to I-10”
jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
Elizabeth85122, 15 Jul 2016 | Read review
5 of 5