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Extended Stay America - San Francisco - San Carlos

113 reviews
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Traveller (21)
Room & Suite (23)
Dining (3)
Overview
  • Excellent34%
  • Very good15%
  • Average16%
  • Poor17%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (113)Write a Review
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All reviewsmini kitchengreat customer serviceclean roomdowntown redwood cityquiet areaample parkinghome away from homebay areaenjoyed my staya great place to stayconvenient locationstaff was friendlysan franciscovalfreewayaltomile
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1 - 5 of 110 reviews
Reviewed 2 weeks ago

Well, first few days reminded me of wonderful song, Hotel California, having no company made me a bit tensed but friendly staff and Specially Harendra was saviour, I think you should have a community room, where people can come and watch TV e.t.c some game...More

Review collected in partnership with Extended Stay
Thank ishanb2018
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 2 weeks ago

Ishan, thank you for reviewing Extended Stay America. We are happy to read you enjoyed your stay and were impressed by the service provided by our entire staff. Your compliments will be shared with Harendra, along with all our team members. Thanks again for allowing...More

Hotel's Favourite
Reviewed 27 November 2017

We had a quick overnighter for a conference and was lucky enough to find an open room here. The place was clean and the staff were friendly. Very thankful for all their helpful tips with restaurants in the area. It was a short trip, but...More

Thank Pauline V
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 28 November 2017

Pauline, thank you for staying at Extended Stay America and for the wonderful feedback. We are thrilled to read you were impressed with the service we offer and that we met and exceeded all of your expectations. Thanks once more, and we look forward to...More

Reviewed 4 weeks ago

Friendly Staff, First room clearly had not been cleaned. The second room I cleaned. Laminated wood floors, thats great for a pet friendly hotel if they were clean. I cleaned the entire room and believe me it needed it. Hair, crumbs, the towels were black...More

Review collected in partnership with Extended Stay
Thank M6630CXstevel
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 3 weeks ago

Steve, please accept our apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure...More

Reviewed 19 January 2018

It was an ok place to stay if you're looking for NO amenities. You can shower and sleep. Any other value, like food, drinking, etc, you will need to go out. Surrounding rooms were loud and you could smell when people were making food.More

Review collected in partnership with Extended Stay
Thank frankwO1048BD
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 20 January 2018

Frank, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back...More

Reviewed 14 January 2018

Very disappointing. The room was dirty when I arrived. The towels were very thin, which made it hard to dry off. Checked out at 3:30 in the morning and there wasn’t a attendant available to provide a receipt. Breakfast bars offered for breakfast. I can’t...More

Review collected in partnership with Extended Stay
Thank stevenjp2018
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 15 January 2018

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$102 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$102 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (21)
Room & Suite (23)
Dining (3)
Questions & Answers
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Room Tips
"3rd floor rooms are must"
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"Room away from elevators and laundry room!"
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"Higher floor are quieter"
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"Stay near the back stairs for more quiet or the elevators for the lobby"
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