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Aloft San Jose Cupertino

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#25 of 76 Hotels in San Jose
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Aloft San Jose Cupertino
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380 Reviews from our TripAdvisor Community

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There are newer reviews for Aloft San Jose Cupertino
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Showing 362: English reviews
Thornton le Moor, United Kingdom
Reviewed 24 February 2016

Ok so this is the centre of the internet universe and you expect to pay for a hotel room but $320 a night? Staff were friendly and reasonably helpful, they couldn't arrange transportation to the airport for some reason so wasn't perfect. Room was good size with a comfortable bed and monster tv. Noise intrusion came from rooms above and...

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Helpful?
Thank Mikesalter
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

We appreciate you taking the time to share your opinion with us. We are disheartened to hear that although you enjoyed working with our staff and our spacious guest room, you were still disappointed in your overall stay. Please know that providing our guests with comfortable, relaxing accommodations is our priority and we apologize for falling short on this expectation....

seattle
Reviewed 21 February 2016

What a pleasant surprise that this Four Points was so different from the one I had just visited near Berkeley. This one is modern, has large clean rooms, is very quiet except for the family next door who thought they were still in China and were the only guests in the hotel, and easy location off the freeway. The hotel...

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Helpful?
Thank mambokings
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

We are happy you were pleasantly surprised with your stay, thank you for taking the time to provide our hotel with such a great review. We're glad you enjoyed our spacious guest rooms and easy-to-find location. Take care.

Bakersfield, California
Reviewed 27 January 2016 via mobile

I was there for two nights in business. It's close to Apple headquarters and most other tech companies. Right off the freeway with great access. Checkin was great and very customer friendly. Seemed like all renovations were completed and no noise or inconvenience. The room I was in was large and very clean. But hardwood floors, all while, and stark...

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Helpful?
Thank sailjm
midsouth USA
Reviewed 26 January 2016

My stay at Four Points by Sheraton in Cupertino was not a bad or negative experience but I had some ambiguous reactions. Charles, the manager was consistently absolutely wonderful, solicitous and helpful to me. Saed at the front desk was extremely customer-oriented. The room was large, immaculate & chic. The bathroom was new, large & sleek. (Both reminding me of...

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Helpful?
Thank SunlovermidsouthUSA
Milan, Italy
Reviewed 19 January 2016

Stayed at the 4Points in January. Indeed the hotel is under renovation but there was no noise and very little dust. Aside from the elevator being covered with some cardboard, I found no major issues. Overall the room was very clean and comfortable. I stayed a week - the reception staff (especially in the morning) was very friendly and nice....

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Helpful?
Thank Beatrice S
Sao Paulo, SP
Reviewed 4 January 2016

We stayed in the hotel for 5 nights. As soon as we arrived we advised the front desk NOT to charge our credit card and we would pay cash on check out. For our surprise, our credit card was charged and we also paid cash on check out. We asked that because there is additional tax when we use credit...

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Helpful?
1Thank edisonsy
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

We appreciate you taking the time to provide our hotel with a review of your recent experience. Please feel free to reach out to us directly to ensure that the charges have been corrected - we sincerely apologize for any inconveniences this may have caused. Thank you for sharing your experience with us - best wishes!

Berlin
Reviewed 15 December 2015 via mobile

As this place is turned out into new hands the hotel is now unacceptable. I'm stayed in the Moorpark (old name) for almost 10 years and been never disappointed. With the new owner I said well try it out. Some rooms are renovated but the service and has turned down traumatically. People are unfriendly and there is no service et...

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Helpful?
2Thank Bernhard W
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

We are very sorry to learn that you have been disappointed in our hotel’s re-branding efforts. Please know that we are dedicated to continue the excellent service we have always been known for and are sorry we lost sight of that in the midst of the transition. We appreciate your feedback and will use your comments as a training opportunity...

California
Reviewed 14 December 2015

I had to cancel my reservation and got the best service from Charles. He made sure it was taken care of immediately, although I could not find my reservation on Booking.com. He was so courteous and helpful. I will make a point of using your hotel next time I am in the area. Thank you, Charles.

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Helpful?
Thank 621catherine
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

Although we are sorry you had to cancel your reservation, we are so happy to hear Charles was able to provide your with excellent, friendly customer service when assisting you. Thank you for the great feedback, we wish you all the best!

San Jose, California
Reviewed 9 December 2015

I tried to check in one afternoon and for some reason my credit card was not accepted. i checked with my bank no issues so I ended up having to go to another hotel. Days later I was charged the full amount for my room that i never got into. When I called I was informed it was due to...

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Helpful?
1Thank Matthew S
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

Thank you for reaching out to us, Matthew. We regret to learn about your experience and sincerely apologize for the lack of responsiveness on our team’s end. Rest assured, we have been committed to ensuring you receive your refund and, again, apologize for the confusion. We have provided you with a receipt outlining that you have been refunded. We appreciate...

Melbourne, Australia
Reviewed 27 November 2015

Very nice Hotel with friendlly Staff , Room was exellent, clean and modern , Spa was hot and relaxing , close to other restaurants if you dont want to eat in house , Hotel Restaurant was great and affordable for breakfast, We were driving from LA to San Francisco and this Hotel was easy to find and easy to get...

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Helpful?
Thank Steven P
Lamia S, Starwood Hotels & Resorts at Aloft San Jose Cupertino, responded to this review

Thank you for the wonderful review - we hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Energy flows and personalities mingle in a setting that combines urban-influenced design, accessible technology, and a social scene that’s always abuzz. Get in the know at our in-touch terminals—easy breezy Internet access to help you find local information and access your email. It’s all at your fingertips and easy to print. Make your way to our business center when you need to work or just chat with colleagues. Plus, you can always stay connected with hotel-wide wired and wireless High Speed Internet Access! Sprint, stretch, lift, sweat—day or night. Recharge on your own timetable at re:charge(SM), our 24/7 gym. Midnight marathoners and energetic early risers will find all the tools for their favorite fitness fix. Jump in and revive! Our splash outdoor pool is just the thing for a quick dip or relaxing respite. Open from morning to night, it’s the perfect aqua escape for any time of day. ... more   less 

Additional Information about Aloft San Jose Cupertino

Address: 4241 Moorpark Ave, San Jose, CA 95129-2029 (Formerly Four Points by Sheraton Cupertino)
Region: United States > California > San Jose
Price Range: $175 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aloft San Jose Cupertino 3.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Moorpark Hotel San Jose
Moorpark San Jose
Hotel Style:
#7 Green Hotel in San Jose
#11 Romantic Hotel in San Jose
#17 Business Hotel in San Jose
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Questions & Answers

Questions? Get answers from Aloft San Jose Cupertino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms in the 120's.”
 of 5 bubbles TravelingB0B, 25 Oct 2016 | Read review
“Air conditioners are particularly noisy”
 of 5 bubbles 837lawrencey, 17 Jun 2016 | Read review
“Second floor is better - over pool best view but still noisy”
 of 5 bubbles fortlove, 11 Apr 2016 | Read review
“Upper floors are best for quietness.”
 of 5 bubbles LynnM104, 27 Mar 2016 | Read review
“Good luck!”
 of 5 bubbles 696ricg, 22 Mar 2016 | Read review
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