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Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
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766 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Vancouver, Canada
Reviewed 29 November 2013

We'd read the reviews beforehand and know the area, so weren't at all surprised that it wasn't a peaceful overnight stop. I don't think I'd want to spend more than one night there if I wanted decent sleep. There were problems with a party in a room a way down the corridor, the place was swarming with security and I...

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1Thank ednacloud
Albuquerque, New Mexico
Reviewed 26 November 2013

This is an expensive hotel. You're paying for the location. Great location near shopping. Couldn't believe a panel that I opened in the closet exposed a filthy air filter than looked like it hadn't been replaced in a very long time! Maintenance came and replaced it, but he wasn't going to vacuum all of the dust and filth around it...

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1Thank Ms B
London, United Kingdom
Reviewed 22 November 2013 via mobile

I still can't get over how thin the walls are here, you can hear everything your neighbour does, even talking quietly on the phone. It needs a good refurbishment which apparently is happening next year. Considering it's a corporate hotel Wi-Fi is awful every time we stay here.

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1Thank Waltssy
Q
Reviewed 16 November 2013

My wife and I stayed at Hotel Valencia for 2 nights in November. Overall we had a great experience, curb appeal is nice, the room was a good size, comfortable and a nice big window overlooking the terrace and the pool. Service was good, although I noticed the reception desk wasn't as friendly as one would expect. They were not...

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2Thank Kevin923
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your feedback on your stay. We appreciate the candid observations and will work to improve the friendliness of the reception desk staff. We hope you will select Hotel Valencia the next time you have an occasion to stay in San Jose. Cordially, Bonnie Best General Manager

anchorage
Reviewed 8 November 2013

Great stay, one free night great value. Very comfortable and romantic with easily accessible nearby good restaurants. Nice pool, good bars, views. Great service everywhere, especially valet! 20th anniversary mentioned at booking and they provided comp bottle of wife's favorite cava as a surprise to both of us. Thx

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Thank sedanpilot
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your feedback on your 20th anniversary! Love to have you back for every anniversary! Bonnie Best General Manager

Las Vegas, Nevada
Reviewed 5 November 2013

The best thing about this hotel is the very cool "Santana Row" location with awesome shops and restaurants all around and an amazing mall across the road. BUT…. Everything was very "average". Worst of all, the staff have no personality at all. Very dull and official, not friendly in any way. Every morning when i'd phone for my car, i'd...

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Thank Shaun_Of_Oz
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your feedback on your November stay. Since your stay, we will have completed renovation of all guest rooms this coming weekend. I apologize that the staff was not as friendly and helpful as they should have been. Our guest recognition program will include your most recent stay for future benefits. As a small independent hotel, unfortunately we...

San Francisco, California
Reviewed 4 November 2013

Love staying here. Easy, convenient, great location! We stay here about 4-6 times a year for a weekend getaway and hands down almost always choose this location / hotel. We've done the Napa thing and all that fun stuff but this hotel is in the middle of everything (eg walk everywhere - no driving!).

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Thank WhitecapsBrewCo
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your enjoyment of Hotel Valencia and Santana Row. Since you mentioned that you come often, I hope you have signed up for our frequent guest recognition program, Valencia VVIP. Bonnie Best General Manager

Sacramento, California
Reviewed 4 November 2013

I had an great time with my friends at the hotel. The food and shopping that's walking distance was a huge plus! The restaurant and bars in the hotel were awesome and had a great crowd. Make sure you book an appointment at the spa.

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Thank Macrossi
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Delighted that you enjoyed our stay at Hotel Valencia and the surrounding Santana Row area. We hope you will have an opportunity to return! Cordially, Bonnie Best General Manager

Greensboro, North Carolina
Reviewed 31 October 2013

I wish I would have stayed longer! I was in town for meetings which were actually held at the hotel, so I literally did not leave the hotel for 2 straight days. I enjoyed every minute though! The rooms are spacious and well stocked, the towels are super soft, and beds super cozy. The courtyard provided wonderful sun and fresh...

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Thank martyo624
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your recent experience at Hotel Valencia. We hope your group will be back for another meeting soon! Cordially, Bonnie Best, General Manager

Sacramento, California
Reviewed 31 October 2013

I am in love with the Hotel Valencia. I am a native of San Jose, who has lived in the central valley for the past decade. I had the opportunity to stay at the Hotel Valencia last weekend for a quick girl's trip and I will be back. It was trendy, beautiful, quite, spacious. I was in awe. The next...

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Thank pennib
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your lovely comments! We have many "local" guests and very much appreciate that you choose Hotel Valencia and Santana Row. Cordially, Bonnie Best, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Region: United States > California > San Jose
Price Range: $312 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Valencia - Santana Row staff and other travellers.
8 questions
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Tucker, Georgia
over a year ago
San Francisco, California
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Hotel Valencia - Santana Row staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing the street and enjoy the music!!!”
gdandcj, 2 Apr 2017 | Read review
“Corner Jr suite.”
BeenThere2211, 25 Mar 2017 | Read review
“Ask for a larger room”
paulrc00, 24 Mar 2017 | Read review
“Corner rooms are bigger and quieter”
DeKonings, 18 Feb 2017 | Read review
“Our suite over-looked the main Santana Row street and it was a good choice.”
  • The suite gave us plenty of room to entertain and socialize.
SJCA_Cruiser, 28 Jan 2017 | Read review
5 of 5