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Quality Inn

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76 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Reviewed 8 February 2017

We stayed here for two nights in January. The hotel was comfortable and the staff were friendly. The breakfast was self-service but was quite good although the dining area is in the lobby. Would recommend as a stopover spot for travlers.

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Helpful?
Thank Eanna M
qualityinnsanjose, webmaster at Quality Inn, responded to this review

Dear Guest, I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments.I’m very Happy that you like friendly staff,comfortable hotel,breakfast,location. We look forward to having you with us again soon. Sincerely, Hotel Manager

Modesto, California
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017 via mobile

I just left today and the rooms are large, clean, and near the freeway. I love the staff though. The general manager and don't desk are related and so sweet. Very friendly, we sat and talked for a bit. They made me feel welcomed and i wish i would have gotten their names. I wish more hotels offered this kind...

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Helpful?
Thank Christi C
About Hotel's Favourite Review
Maria G, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm so happy that you feel good with our service . We hope to see you again soon! Sincerely, Maria Gonzalez Assistant General Manager Comfort Inn San Jose Phone: [408] 287.9380

New York City, New York
Reviewed 11 January 2017 via mobile

This is one of the worst accommodations I have ever stayed in for the price. When we walked into our room we were greeted by a large water bug in the bathroom. The ceilings and walls had mold and the carpet was stained and ripped. I commented to the receptionist in the morning that I felt the price of $250...

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Helpful?
Thank leanyc2014
Maria G, General Manager at Quality Inn, responded to this review

Sincerely apologize for that inconvenience with your stay we will work hard to get better in our service! Maria Gozalez Assistant General Manager Comfort Inn San Jose Phone: [408] 287.9380

Windsor, Canada
Reviewed 27 October 2016

I am not from the area and this was one of the cheapest hotels near the San Jose Airport. I was not sure about it, but everything has been updated. Nice room, comfy bed, nice breakfast, friendly staff. It was also close to the airport and highways.

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Helpful?
Thank Trevor V
qualityinnsanjose, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments about our busy, friendly and convenient hotel. We sincerely appreciate the opportunity to serve you. I hope you will indeed make us your first choice when in the area again. I hope you will recommend us to others as well. Sincerely, Hotel Manager

Vacaville, California
Reviewed 14 October 2016

Friendly staff, wonderful free breakfast selection, comfy beds, and clean room. There's free fruits and coffee in the lobby and also free WIFI. We asked for extra towels and shampoos and they came right away. I had trouble with my room key not working when it had worked before. The front desk clerk said something about having the card key...

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Helpful?
Thank ravYOLY
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we’re working toward complete satisfaction of all...

Bay Area
Reviewed 10 October 2016

I stayed here this past weekend with friends for a race we were running. The hotel was very clean, the staff was very nice and accommodating, and the breakfast was nice. There is a restaurant across the street that plays music at night, so if you are prone to having a hard time falling asleep with outside noise, bring earplugs....

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Helpful?
Thank Tessa S
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and...

Vallejo, California
Reviewed 10 October 2016

I had a really great stay at this hotel. I was here Friday - Sunday and couldn't have been happier. The hotel staff was friends and extremely accommodating. The breakfast was wonderful and they had fresh fruit, coffee and tea available 24hours a day. I was running a 50K that weekend and needed to be up earlier than the breakfast...

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Helpful?
Thank Raven I
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind words. I’m pleased that you found just the experience you were expecting and enjoyed the convenience and affordability of our hotel. I hope you will make us your first and best choice every time you come to the area. We’ll always be here for you when you need us. Sincerely, Hotel Manager

Reviewed 1 October 2016

All I can say is this is a decent place to stay if you're needing to be close to Downtown San Jose. But, truly, the $269 "rack rate" for a room with two double beds, and not much else in the way of amenities other than breakfast, is a bit hard to swallow. And even getting about $47 off that...

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Helpful?
Thank Max H
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. We take pride in offering fair, market-based pricing and in offering some of the best rates in the San Jose area. No matter you’re need, you can count on us to offer the best possible rate. We are pleased that you find our hotel comfortable but Still, if we let you down or disappointed...

New York City, New York
Reviewed 30 September 2016

I booked this hotel on Expedia to be close to the airport for an early flight home after a road trip up the coast. Upon a late arrival, the front desk employee was fairly rude. When I went to my room and went to unlock the room with the key, I could not get in because the room had been...

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Helpful?
Thank imkworldtraveler
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the...

Reviewed 27 September 2016 via mobile

Honestly when I was told we were staying at a Quality Inn I was not very optimistic. I usually don't have much luck there. This one was great. The staff was amazing. Not really meant for parking one large truck and trailer, but they managed to fit two without impeding on other guests parking. The room was CLEAN. Had recently...

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Helpful?
Thank Kim S
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a pleasant place to stay and that our staff was Helpful and Friendly. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a pleasant stay. We look forward to having you...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Quality Inn San Jose Airport tops the list of hotels & suites for value, service & a central location. You'll experience superior hotel service, style and value-added features two miles from the San Jose, CA International Airport and area attractions. ... more   less 

Additional Information about Quality Inn

Address: 875 N 13th St, San Jose, CA 95112-1529 (Formerly The Comfort Inn San Jose International Airport)
Region: United States > California > San Jose
Price Range: $159 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Inn San Jose
San Jose Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just a tip on the room card keys...make sure you don't get it close to your cell phone.”
 of 5 bubbles ravYOLY, 13 Oct 2016 | Read review
“Rooms away from the street would be quieter.”
 of 5 bubbles TessaS15, 10 Oct 2016 | Read review
“bring ear plus because there was loud music from somewhere nearby - didn't bother me at all once I put my earplugs in.”
 of 5 bubbles raveni, 10 Oct 2016 | Read review
“All rooms are exposed to traffic noise, so none offer any special significance.”
 of 5 bubbles 774maxh, 1 Oct 2016 | Read review
“Choose a room .... in another hotel.”
 of 5 bubbles chigurhanton, 23 Jul 2016 | Read review
5 of 5