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DoubleTree by Hilton San Jose

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#14 of 75 Hotels in San Jose
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DoubleTree by Hilton San Jose
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1,883 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Jose
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Showing 1,826: English reviews
Green Bay, Wisconsin
Reviewed 11 February 2015 via mobile

For the nightly rate this hotel was just okay. Closer to the airport rather than downtown. The best part of the hotel is the lobby area. Rooms were fairly clean and somewhat comfortable. For whatever reason, the toilet in my room kept filling, or something, at random times. Staff were friendly but for less money you could probably have the...

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Helpful?
Thank Babete
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Babete, Thank you for your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our services...

Tracy, California
Reviewed 10 February 2015

the accomodations were fine, they did charge my credit card when they were supposed to charge the company that put me up at this hotel, so trying to get that worked out. probably supply and demand dictate the pricing, but having to $300 for a night, plus parking and internet .. really ?

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank EClikestravel
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear EClikestravel, Thank you for your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our services...

Chennai (Madras), India
Reviewed 9 February 2015

Stayed for 2 nights on Business. What strikes you is the sheer Size of the place, is a Big Hotel! Had to wait for sometime before being checked in. Quite a long walk to the lifts which is really way back at the corner. Surprisingly enough there is no free breakfast. Paid 21$ for Breakfast Sprigs, certainly not worth it!...

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Helpful?
Thank ChinchillRavi
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear ChinchillRavi We appreciate your review of your recent stay at our hotel and see that parking and breakfast cost was a concern. We work hard to personalize each guest's experience while we try to keep costs affordable. Your review has been forwarded to our Director of Food & Beverage and ACE parking to ensure pricing is accurate. Thanks again...

Reviewed 8 February 2015 via mobile

Spent four days at this hotel. Room was comfortable, shower had decent pressure, towels were plush, bed was firm and plush, wifi worked and over all the room filled my needs. The eateries in the hotel had a nice variety of menu items, and prices were a bit higher than the value of the meal. This Double Tree was close...

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Helpful?
Thank TerrySchaefer
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear TerrySchaefer, Thanks for staying with us at our hotel. I’m happy to hear that you enjoyed your stay and liked our dining outlets! I’ll be sure to share your comments with them. See you soon! Sincerely, Carrie McAllen Director of Business Development

Atascadero, California
Reviewed 3 February 2015

Great front desk staff and friendly service all around. Good restaurant, too! The room was nice and clean. The parking was a huge plus when you have to stay away more than 2-3 days. Good shuttle service to and from the airport. All in all, a good experience and I will use them again.

Review collected in partnership with DoubleTree by Hilton
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Thank constancej306
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear constancej306, Your comments about your stay at our hotel made us happy. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development

donnademar
Reviewed 3 February 2015 via mobile

I am a Diamond with Hilton's Honors and travel a lot staying mostly at Hiltons. I am so surprised . When I registered I was told that there was an executive floor to get drinks and light fare. That was a joke. There was nothing but tacky and I mean tacky furniture. Although I am a Diamond, I was relegated...

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1Thank donnademar
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear donnademar, Thank you for taking the time to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you did not enjoy your stay with us. We are aware of our outdated property and are in the process of planning a renovation. Seeing as Super Bowl 50 will be in San Jose...

Durham, North Carolina
Reviewed 29 January 2015

We have never encountered so many problems with any hotel associated with Hilton. Checked into a room where some furnishing were missing. The phones were not working (security issue!). Moved to a 2nd room where the furniture was dirty and stained. In this room several of the standard television channels (NBC< CBS, etc) were not available. The front staff did...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Erik O
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Erik O, Thank you for taking the time out of your day to review our hotel. We appreciate all feedback, both good and bad. We are sorry to hear you did not enjoy your stay with us. Your review has been forwarded to our Director of Property Operations and the Director of Housekeeping to ensure these issues are fixed...

Wolfeboro, New Hampshire
Reviewed 27 January 2015

As I often do when writing hotel reviews, I will qualify this one by saying that I only stayed here one night but have heard similar comments and seen pictures from others illustrating what I'm describing here. I am shocked at the beat up condition of this property and specifically the condition of the rooms. The doors are in terrible...

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Helpful?
1Thank AbenakiW
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear AbenakiW, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our...

Yorkville, United States
Reviewed 27 January 2015

I understand that parking is in high demand in the city, but the parking fees are very high. When i arrived there were NO parking spaces available for self-park. And no neighborhood options for self parking. Food in the hotel is also very expensive.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Pam C
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Pam C, Thank you for your feedback about the price of parking. Parking prices in the area can be high, so we try to offer the lowest price possible for parking at our hotel.  Your satisfaction is important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope...

Diamond Bar, California, United States
Reviewed 26 January 2015

Double Tree staff was friendly and the hotel was great. I still don't know why hotel lounges/bars don't stay open until 1:30am or so IF 30 people are in the bar. that never makes sense to me. Its an easy fix to accommodate a Friday or saturday night crowd if the patrons are there and socializing. Just a thought. Great...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kathy M
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Kathy M, Thank you for taking the time to review our hotel. We appreciate all feedback, both good and bad. We are pleased to see you enjoyed your stay with us. We are sorry to see you were unhappy with our 2050 Lobby Lounge & Bar closing early on Friday/Saturday. Your review has been forwarded to our Director of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: $200 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Priceline so you can book your DoubleTree by Hilton San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Jose staff and other travellers.
12 questions
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over a year ago
Scotland
San Jose, California
2 months ago
San Jose, California
2 months ago

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Questions? Get answers from DoubleTree by Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not facing 101 (ie airport side)”
 of 5 bubbles Inglenook, 19 Feb 2017 | Read review
“Be sure to join Hilton Honors to get a larger room and free wifi. It's free to sign up.”
 of 5 bubbles MaestraM, 8 Feb 2017 | Read review
“Older rooms, still not all too bad.”
 of 5 bubbles AHarmon88, 13 Jan 2017 | Read review
“Executive floor 10 is quiet with good lounge area. Large room.”
 of 5 bubbles Travels_with_Lia, 27 Dec 2016 | Read review
“Pool view and high level facing west”
 of 5 bubbles jennifertJ7272KR, 10 Dec 2016 | Read review
5 of 5