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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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108 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
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Showing 104: English reviews
Minneapolis, Minnesota
Reviewed 22 May 2016

When all the Silicon Valley hotels were full, I ended up here for a couple of nights at the last minute, still paying $200/nt+ ... The room felt dingy and old... WiFi was completely garbage and unusable. Overall, I felt like I was staying in a $39 roadside motel. The room was dusty and dirty.. I was just so relieved...

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Helpful?
1Thank MNDaveC
Apex, North Carolina
Reviewed 4 March 2016

Friendly and helpful staff. They were so helpful that I feel bad I can't write much else good about the hotel. The room furniture, kitchen attachments, bathroom things show a lot of wear and tear and need a major renovation. The room was small with no work desk. The iron pad had some stains on those and they took some...

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1Thank tripfan2010
Niceville, Florida
Reviewed 31 December 2015

I travel a lot to this area on business. I found this to be one of the hotels I liked the least. I typically stay a couple of weeks at a time and I found this hotel a little lacking. The price was pretty reasonable, but the service was unacceptable. The room was clean and smelled Ok. The bed was...

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1Thank Manny T
Reviewed 14 November 2015

I got a job nearby and for one year and 3 months this hotel was my home. If you are here to stay, but not for years, then this is more convenient than to rent an apartment, especially since I was single away from home. (My husband works in San Diego). You don't have to buy furniture and other things...

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Thank Monica M
Mougins, France
Reviewed 9 November 2015

I booked this place for 3 nights using booking.com and they put me in a smoking room (yes you can still find smoking rooms in California) pretending that I asked for it when using booking.com. I accepted as I was too tired to fight (10 hours flight from France). After 1 awful night, I told them I could not stay...

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1Thank Nicolas06France
Redmond, Washington
Reviewed 31 October 2015

The bed was clean but everywhere else was dirty. I would go to another hotel if I could find an available one in the area. All the hotels were booked up due to a very big conference in San Francisco. I purchased cleaning supplies myself and cleaned the areas I would be using. The toilet seat was so old that...

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1Thank tingec
Reviewed 7 October 2015

check in was smooth. House keeping was done on time and nicely.Any complaint was promptly attended. Even helped to take emergency printouts ( of course few pages).Last minute request to extend my stay was honored. Special thanks to Ilsen and Ruby. This review is for my stay during 4-Aug till 18-sep.

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Thank Prakash S
Portland, Oregon
Reviewed 6 October 2015

This place is disgusting. I had no idea when I booked that it would be so bad. It's so disgustingly smelly that I'm keeping my clothes zipped up in my suitcase to avoid them absorbing the reek of the place. Piles of furry dust all over the place, so bad that I ACTUALLY WROTE MY NAME IN THE DUST. Smears...

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Thank charlykaos
Los Angeles, California
Reviewed 24 September 2015

The room was clean, but small for a suite. The mattress squeaked whenever you moved. You had to call for what ever cooking utensils you needed, but they brought them right away. The breakfast was not worth getting, just apples, coffee and cheap granola bars. I had a handicap room and the bathroom was large with a walk in shower...

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Thank irlene2015
Platteville, Colorado
Reviewed 1 September 2015

Booked two nights here . The day before we traveled. It was a last minute decision I grabbed the first hotel with a reasonable price. What a big mistake. Front desk lady was ignorant. She knew nothing about the job. The room was very nasty. Smelled bad . Dirty, stains every where. Like a fool we were tired so we...

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Thank Darkside69
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the front desk staff and your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will complete further training to make sure your experience is not repeated. Our team is committed to satisfying...

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Near Extended Stay America - San Francisco - San Mateo - SFO

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Dr, San Mateo, CA 94404-2467
Region: United States > California > San Mateo
Price Range: $156 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a lot of luggage don't get a room on 2nd floor-no elevator”
 of 5 bubbles joanko, 26 Oct 2016 | Read review
“no good room”
 of 5 bubbles F8756MQjoeb, 25 Oct 2016 | Read review
“2nd floor south side, away from freeway side”
 of 5 bubbles 400oscarg, 16 Aug 2016 | Read review
“Rooms in the front towards San Mateo center are better.”
 of 5 bubbles pisces9032, 30 Jun 2016 | Read review
“Pick another hotel”
 of 5 bubbles Ian_111, 14 Jun 2016 | Read review
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