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This is an amazing property and the staff are awesome. Property is conveniently located across a mall that includes a grocery store. It is also a shuttle bus a way from the ferry which will take you in to San Francisco. I love this property...More
I stay in San Rafael at least once or twice a week. I love staying at the Four Points on Northgate Drive. The front desk team is always gracious, accommodating and pleasant. I see Beth and Michael mostly on the days I travel. Beth treats...More
Thank Lisa G
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago
What a great start to the day! Thank you so much for your candid, wonderful comments! It’s always good to hear when what we do every day, truly does make a difference! We sincerely appreciate your loyalty and business and more importantly, that you make...More
This was my 2nd time staying at this hotel for business.
Both stays were at least 6 nights.
It is average at best. The wifi was out for 2 full days while I was there (separate days, so it was fixed and then went out...More
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 6 days ago
Thank you for taking the time to offer your feedback regarding your most recent stays with us. I sincerely apologize for the internet issue. We contacted our service provider right away and due to a unfortunate set of circumstances our "sign-in" page was being read...More
I am local to the Bay Area, but I wanted to treat myself to a day of lounging poolside and ordering room service for my Mother’s Day. Upon arrival, I wanted to grab a beer from the hotel and relax by the pool. There was...More
Thank Kerri H
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 1 week ago
Kerri, thank you for taking the time to write about your stay with us this past weekend. I am so sorry that we failed to provide the staycation you had hoped for. Based on your comments, we fell short in more then one way and...More
Stayed here with my family (2 young children) in May 2018. Nice place to stay in a beautiful area. Only 20 mins driving to San Francisco. The hotel has a nice feel and the rooms are comfortable. The only thing that can be mentioned as...More
Thank Vincent G
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 weeks ago
Thank you for taking the time to write a review about your recent stay with us. It’s always nice to hear from our guests and know that they enjoyed the hotel, it’s great location and the amenities we offer. We look forward to welcoming you...More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions please let us know. We hope to see you soon.