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Extended Stay America - San Ramon - Bishop Ranch - West

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Traveller (35)
Room & Suite (38)
Overview
  • Excellent17%
  • Very good13%
  • Average15%
  • Poor19%
  • Terrible36%
22 Dec 2017
“Extended Stay America San Ramon”
15 Dec 2017
“Same price as full service hotel”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Laundry Service
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - San Ramon - Bishop Ranch - West
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Offers from Extended Stay America - San Ramon - Bishop Ranch - West
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)
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1 - 5 of 146 reviews
Reviewed 5 days ago

Very poor customer service, terrible outdated rooms, sketchy overall vibe. I sweriously thoughty of cancelling my reservation and staying elsewhere, but as I was travelling on the company dime, it would have been a nightmare of paperwork.More

Thank tools35
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 4 days ago

Thank you for your recent stay with us and for taking the time to share your comments. We apologize we did not provide you with an exceptional stay. Your feedback is key to helping us improve our guest services so we appreciate your comments. We...More

Reviewed 4 weeks ago via mobile

Dirty. Staff was inefficient and wouldn’t answer the phone so I could get the linens to make the pullout sofa bed. The room I reserved was not “made up” so we got stuck in a room that didn’t work for our family. No toilet paper....More

Thank annarba
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 4 weeks ago

Annarba, thank you for selecting our hotel while in the area. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Please accept...More

Reviewed 28 May 2018 via mobile

I had a good stay at extended stay. The staff especially the front desk were friendly and helpful They were courteous and considerate. In case of they had difficulty in helping me,they explained with the reason as why they could not help. Overall I enjoyed...More

Thank Anoop N
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 28 May 2018

Anoop, thank you for taking time to review your stay at Extended Stay America. We’re glad to know you had an enjoyable experience and that the service provided by our staff exceeded your expectations. It was a pleasure to have you as our guest, and...More

Reviewed 18 May 2018

The room smelled musty. We checked in late and exhausted and didn't have energy to complain. The windows and traps were filthy. The phone had food crust all over it and two black pubic hairs on the cord and table. You can tell housekeepers don't...More

Thank Linda J
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 18 May 2018

Linda, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More

Reviewed 8 May 2018

I have stayed in this hotel twice before, once in 2015 and once in 2016 but this year (2018) my experience is worse than ever before. The carpet in the room as heavily stained. There are spiders everywhere. The AC system only cools but does...More

Thank muazzams2017
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 9 May 2018

Muzzam, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while being here. Your feedback shares the areas we need to improve with,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$111 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$111 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (35)
Room & Suite (38)
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Room Tips
"Location is good. That's about it."
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"Rooms on the east side of building are freeway noisy"
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"Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little..."
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"None at this time."
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