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This hotel was a nice surprise. Right across the street from Magic Mountain (although walking isn’t really an option). The staff were all very friendly and helpful. Gordy was a huge help during breakfast, making sure we found everything ok. Breakfast was plentiful.....waffles, pancakes, cereal,...More
I booked this hotel thinking it would be a cheap budget place. I choose it due to how close it is to Six Flags Magic Mountain. The room was actually a lot nice than expected and very large. The bed was comfy and if your...More
Thank Brad C
Response from gmbwva, Owner at Best Western Valencia InnResponded 13 July 2017
Der Brad, Thank you so much for your feedback. We are always striving to improve our guest experience and make it more enjoyable for our guests. I'm glad you enjoyed the roller coaster pictures and the wide variety breakfast we have to offer. We look...More
I called shortly after 4pm, due to a lengthy hold, to cancel my reservation and I was told I needed to talk to a supervisor. I waited another long period of time and got a cancellation
number which I confirmed by repeating the number. Subsequently,...More
Thank Cheryl S
Response from gmbwva, Manager at Best Western Valencia InnResponded 1 week ago
Thank you for the review Cheryl!
Your reservation was acknowledged with Best Western and noted about the cancel policy in which they advised you that it was too late to cancel. We unfortunately do not see any further correspondence between what was said between you...More
Delivering hot water to our room seemed to be challenge. We had cold showers for two of the three mornings of our stay. A window was out of its slider on our first day (so I fixed it), and it mysteriously open the next day....More
Thank Mike R
Response from gmbwva, Manager at Best Western Valencia InnResponded 3 weeks ago
Thank you for the review Mike! We apologize about the hot water as it has been much colder than usual this time of year for the area and the water heater does take some time to kick in. We will be undergoing a renovation in...More
We needed a place to stay between LA and the SF Bay Area. We used Best Western points and it was just what we needed - quiet, spacious room, typical hotel breakfast, excellent freeway access location. We could hear freeway traffic, but it wasn't a...More
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Thank William M
Response from gmbwva, Manager at Best Western Valencia InnResponded 4 January 2018
Thank you for the review William M!
We are glad that you enjoyed your stay on the way home! We hope to see you again in the near future!