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Holiday Inn Express Santa Cruz

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Traveller (100)
Room & Suite (217)
Pool & Beach (23)
Overview
  • Excellent42%
  • Very good38%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“hi express”(11 reviews)
“cinnamon rolls”(13 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (537)
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All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
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191 - 195 of 512 reviews
Reviewed 8 November 2014

This hotel is above the norm for Holiday Inns. The outdoor area has a beautiful stone entry with bistro tables and chairs. The room itself and bathroom are very modern. Pool area has a contemporary feel to the furniture. Yes, the breakfast is still the...More

Thank Sue R
Reviewed 8 November 2014

Very clean, and extremely friendly staff. Went there last week on tour with a bunch of loud guys and they were very conversational and polite. Stayed 3 nights. Right down the street from the boardwalk and next to a rad music shop. Would definitely stay...More

Thank CJ B
Reviewed 26 October 2014

After the hotel was recommended by a friend, my husband, toddler son and I stayed two nights here. Katrina was so thoughtful and worked hard to make our stay perfect, and we loved the physical space itself -- clean and beautiful.

1  Thank Amy P
Reviewed 14 October 2014

This is a basic limited service hotel with breakfast included. The room is a typical corporate hotel room. They only have feather pillows, but they do have some firmer ones if you ask for them (although they are not all that firm). The front desk...More

Thank dcschorr
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 29 October 2014

Dear dcschorr, Thank you for taking the time to share your comments online. It is unfortunate that the issues you experienced with the Wifi connection and service received from our reception staff was below par. These points that you have raised are valuable for us...More

Reviewed 6 October 2014

My family of 4 stayed in this hotel for 3 nights during the fall. We booked a "2 Bedroom Suite" which really should have been considered a Bedrooom and a walk in closet. The extra Bedroom had enough space for a pullout couch, but that...More

1  Thank Jeremy G
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 22 October 2014

Dear Jeremy G, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased that the breakfast options lived up to your expectations. I would also like apologize for the dissatisfaction you had...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Breakfast Available
Airport Transportation
Dry Cleaning
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Outdoor pool
Details
Price range
US$122 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$122 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (100)
Room & Suite (217)
Pool & Beach (23)
Dining (21)
Amenities (12)
Business Centre & Event Rooms (2)
Questions & Answers
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Grace G
20 September 2016|
AnswerShow all 2 answers
Response from kevin h | Reviewed this property |
I think your question is best directed at the hotel, I was only a guest there.
0
Votes
Nancy G
8 July 2016|
AnswerShow all 2 answers
Response from beefdoctor | Reviewed this property |
NO!! And that is one of the best parts about that property! Leave the mutt at home.
0
Votes
Room Tips
"Ask for a room that does not face the street."
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"Farther from the street is good, quieter rooms."
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"join IHG and become a member"
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"Easy to get to from boardwalk. And amazing if you got a bad back."
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