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All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
This hotel is above the norm for Holiday Inns. The outdoor area has a beautiful stone entry with bistro tables and chairs. The room itself and bathroom are very modern. Pool area has a contemporary feel to the furniture. Yes, the breakfast is still the...More
Very clean, and extremely friendly staff. Went there last week on tour with a bunch of loud guys and they were very conversational and polite. Stayed 3 nights. Right down the street from the boardwalk and next to a rad music shop. Would definitely stay...More
After the hotel was recommended by a friend, my husband, toddler son and I stayed two nights here. Katrina was so thoughtful and worked hard to make our stay perfect, and we loved the physical space itself -- clean and beautiful.
This is a basic limited service hotel with breakfast included. The room is a typical corporate hotel room. They only have feather pillows, but they do have some firmer ones if you ask for them (although they are not all that firm). The front desk...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 29 October 2014
Thank you for taking the time to share your comments online. It is unfortunate that the issues you experienced with the Wifi connection and service received from our reception staff was below par. These points that you have raised are valuable for us...More
My family of 4 stayed in this hotel for 3 nights during the fall. We booked a "2 Bedroom Suite" which really should have been considered a Bedrooom and a walk in closet. The extra Bedroom had enough space for a pullout couch, but that...More
1 Thank Jeremy G
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 22 October 2014
Dear Jeremy G,
Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased that the breakfast options lived up to your expectations. I would also like apologize for the dissatisfaction you had...More