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Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
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489 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Santa Cruz
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Showing 466: English reviews
America
Reviewed 18 June 2013

To preface the story below our complaint about the hotel was not the location, cleanliness or cost, rather it was the lack of customer service regarding an item we accidentally left in the room we stayed in for a single night. The front desk agent that we spoke to was less than concerned with helping us locate the left item...

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Helpful?
Thank J M
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear J M, Thank you for taking the time to give your feedback. I am very sorry to hear about your lost item. I can assure you that our team takes great pride and effort in trying to find any item a guest may have lost behind. I apologize as this is not typical of the service at the hotel...

Reviewed 8 June 2013

I can't say enough about how my family and I were treated. I wanted flowers in the 3 rooms I got....it was done. Whatever I needed....it was brought to me. The rooms were clean and the serve was above excellent.

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Helpful?
Thank Gotgeyer2
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear gotgeyer2, Wow thank you so much for such a kind and expressive review. I am so glad to see that your experience left you feeling like a true member of our family and that your time with us felt like VIP treatment. We love everyday to see how we can wow our guests and make them feel like they...

San Diego
Reviewed 7 June 2013

We have stayed at this location several times this year and always find our stay to be very enjoyable. The rooms are clean and spacious. The front desk staff are helpful, friendly and polite. The parking garage is well lite and free. Hotel is conveniently located to freeway, UCSC, downtown and beaches. We"ll stay here anytime we're in Santa Cruz.

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Helpful?
Thank wawalrus
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear wawalrus, Thank you so much for your loyalty and decision to make us your number one preference for anytime you are in Santa Cruz. It always excites us to see when guests share how much they love our hotel and our many amazing amenities. Thank you so much for sharing with us how we are your only choice and...

Santa Cruz, California
Reviewed 6 June 2013

First rate service - beautiful hotel-the nicest Holiday Inn Express I have ever stayed in. the room was unbelievable and I have stayed in many all over North America. the location is excellent, the pool is a perfect size with a great patio. the breakfast is included and the breakfast area is very clean. the outdoor patio at the front...

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Helpful?
Thank stephen m
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Stephen M, Wow thank you so much for sharing how much you loved us and think that we are the best out of any Holiday Inn Express. That means a lot and shows us we are reaching our goals of making every guest experience inspirational. I will share with our team your kind words and let them know how much...

L.A. Area
Reviewed 5 June 2013

Spontaneous drive up the coast with no plans. Found by online reviews and must concur. Friendly staff, comfortable beds, super quiet, squeaky clean! Down side was lots of kids I guess a travel soccer teams stop so a little bit crowded at breakfast and forget the pool too many kids! No worries I found a get lap swimming pool for...

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Helpful?
Thank Greydawn
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear GreyDawn, Clean, comfortable, and friendly is our motto. My team discusses everyday how we can improve our standards of excellence and how we are wowing all of our guests. I loved seeing that from our reviews you were not surprised to get exactly what everybody says about us, this is the place to be and we want you to...

San Dimas, California
Reviewed 5 June 2013

Completely enjoyed our stay at the Holiday Inn Express, everyone was more than accomodating especially Andrew Pederson. He was attentive to detail with our entire group. Warm and personable, hands down to the entire staff for delivering excellent customer service!

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Helpful?
Thank Gina C
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Shout out to GinaC! Thank you so much for such an amazing review and mentioning our experience champions at our front desk. I will share this with them as they are always excited to see so many guests having stays that truly inspire them in an often hectic world of travel. I appreciate you taking the time to share your...

Bangor, Maine
Reviewed 31 May 2013

Spent one night here on business. The facility is very clean, modern and up to date. Beds were very comfortable and service was good. Good spot to stay if on business or vacation. I would definitely stay here again when in the area.

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1Thank Traveler06232009
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Traveler06232009, Thank you so much for taking the time to share your experience. Be it for business or leisure we want you to be able to be yourself, feel impressed, and know that be it one visit or 50 that we will make you feel at home every time. We do not just welcome people to Santa Cruz, we...

Tampa, Florida
Reviewed 29 May 2013

Modern, well-decorated property. All the typical offerings of most corporate oriented properties. Well decorated. Clean. Efficient and friendly staff. Rooms are relatively small, but typical for such properties. Baths are enlarged. Flat screen TV. Comfortable bed with both soft and firm pillows. Breakfast offerings are varied. Eggs were watery. Cinnamon rolls are greatly over-rated. If you your just looking for...

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Helpful?
1Thank RRB1221
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear RRB1221, Thank you for taking the time to share your feedback with us. We certainly do not want to be "just typical" so we will definitely share with our team your experience so that we can improve our services, amenities and overall hotel so you will consider us and us alone for all of your future visits to Santa...

Denver, Colorado
Reviewed 28 May 2013

Holiday Inn Express exudes a certain vibe. When you pull in you expect a relatively new hotel, modern furnishings, wifi, free breakfast. It's this way everywhere. So after three days on the road, I pulled into Santa Cruz for the summer with bikes on top and a small motorcycle trailer in tow. I checked into the HIE here, and the...

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Helpful?
2Thank David A
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear dadamsplsjd2b, Thank you for sharing your experience with us. Our team is full of experience champions that sole responsibility is to understand our guests, their needs, and make sure we are creating an inspirational stay for you. I am so happy to see that we continue to do that for our guests. We want you to be yourself, and...

Seattle, Washington
Reviewed 27 May 2013

I really can't go above three stars for a hotel that doesn't spend enough on a mattress that allows you to sleep through the night. These mattresses were so uncomfortable my 9 year old son even said he was not able to sleep well. And he can sleep anywhere. The other issue was the wall/window connected air conditioning unit which...

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Helpful?
Thank ladyerica
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear ladyerica, Thank you for your review. I am sorry that we did not earn a higher score from you and apologize for any inconvenience during your stay. I know that peoples preferences in bedding can vary widely but our Stay Smart bedding is a great standard at all of our Holiday Inn Expresses, similar to that of our wide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 

Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean St, Santa Cruz, CA 95060-2825
Region: United States > California > Santa Cruz
Price Range: $173 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Santa Cruz staff and other travellers.
4 questions
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Davis, California
5 months ago
Redlands, California
over a year ago
Fremont, California

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Questions? Get answers from Holiday Inn Express Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“had a room on the 3rd floor, very quite.”
 of 5 bubbles conniej423, 15 Nov 2016 | Read review
“Find a different hotel, better options in the area”
 of 5 bubbles prosailortim, 16 Aug 2016 | Read review
“Rooms on the inside courtyard are quieter. They are away from the traffic. The swimming pool is also there. Quiet when we needed it to be.”
 of 5 bubbles linda_ski, 5 Aug 2016 | Read review
“no bad choices”
 of 5 bubbles nextstep428, 5 Jun 2016 | Read review
“Higher floors are quieter”
 of 5 bubbles 863annv, 21 May 2016 | Read review
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