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Traveller (32)
Room & Suite (18)
Business Centre & Event Rooms (1)
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Overview
  • Excellent37%
  • Very good42%
  • Average18%
  • Poor2%
  • Terrible1%
Travellers talk about
“breakfast room”(22 reviews)
“mission street”(5 reviews)
“donut shop”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (299)
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Traveller rating
106
112
49
6
5
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106
112
49
6
5
Show reviews that mention
All reviewsbreakfast roommission streetdonut shophot tubfrench bakerybusy streetdecent coffeebagelsstaff was very friendly and helpfulother hotelsspa tublast minute tripwould stay here againvery pleasant stayhard boiled eggsfront desk personminute drive
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41 - 45 of 278 reviews
Reviewed 7 September 2017

we stayed for a wedding in July at the Mission Inn. They were SO ACCOMMODATING and ensured that we could check in early since we had to make it to a hair/make up appointment in prep for the wedding. They also had little pail and...More

Thank R R
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 13 September 2017

We are always happy to facilitate our guests with an early check-in when business permits, and we are pleased to have been able to do so for you. Thank you for your review, it is always nice when guests acknowledge all of the little extras...More

Reviewed 25 August 2017

Rooms are clean and newly remodeled. The staff is friendly, helpful and accommodating- service is excellent. We stay there often and can always count on good quality for the price. The continental breakfast is extensive.More

Review collected in partnership with this hotel
Thank lydiah275
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 3 September 2017

Hi Lydia, and thank you for choosing to stay with us recently! We were happy to welcome you to our hotel, and we are pleased that you had an enjoyable stay. Customer service is a key focus of ours, so it's good to hear that...More

Reviewed 23 August 2017

Spent two nights here while visiting Santa Cruz and Monterey. The amount of glowing reviews seems very strange after staying here. This is a typical if not below average motel. The front desk clerk seemed overwhelmed and unhappy and complained about the amount of work...More

Thank imawesam
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 3 September 2017

We are very sorry to hear that you were underwhelmed by your stay with us. We are known for our wonderful staff and the fantastic service that we provide, and we are sorry that this aspect of your stay was not satisfactory. We apologize for...More

Reviewed 21 August 2017

There were only two cons to our visit. My sister-in-law booked our stay and intended to pay for it as a gift. When we arrived we were asked to provide a card, which is not unusual, most hotels ask for a card to hold for...More

Review collected in partnership with this hotel
Thank April E
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 23 August 2017

Hi there, we apologize for the confusion and not being able to reverse the charge. For security reasons, we do require the card. That said, we are pleased to read that you found the room clean and comfortable. Also, if there is ever an issue...More

Reviewed 21 August 2017

We had a very comfortable stay at the Mission Inn in Santa Cruz. Great location, good parking. We had a car so it was really easy to get around Santa Cruz from our base. Nice spacious room. Friendly staff. Some lovely cafes, wineries and breweries...More

Review collected in partnership with this hotel
Thank SusMW
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 23 August 2017

Thank you very much for your fabulous review of Mission Inn! We do enjoy a great central location and I am thrilled you found the staff to be friendly and enjoyed near by restaurants. We look forward to welcoming you back to the hotel someday...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Hot Tub
Details
Price range
US$122 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Santa Cruz
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$122 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Santa Cruz
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (32)
Room & Suite (18)
Business Centre & Event Rooms (1)
Questions & Answers
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rbocxe
26 June 2017|
AnswerShow all 2 answers
Response from BermudaEd | Reviewed this property |
According to the Mission Inn website, no pets allowed.
0
Votes
Samantha S
19 October 2015|
AnswerShow all 3 answers
Response from Rogandog | Reviewed this property |
Good question. There are so few common areas I think it is. Certainly no one would smoke in the rooms The room was exceptionally clean and tidy without any nasty smells
0
Votes
Nikkiyipp
4 April 2015|
Answer
Response from Kenn C | Property representative |
Good Morning, The King Spa room in my opinion is well worth the extra money. If you enjoy the privacy of an in room hot tub I believe you will too. Yes, all the spa rooms have a shower. Some rooms, but not all have a... More
1
Vote
Room Tips
"Room at the back away from the road"
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"I'd say the second floor away from the street would be quietest."
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"good for families with children"
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"Ask of a room in the back, second floor - quieter. No elevator though."
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