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Hotel Shangri-La Santa Monica

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Traveller (478)
Room & Suite (433)
Pool & Beach (114)
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Overview
  • Excellent44%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible6%
Travellers talk about
“rooftop bar”(218 reviews)
“art deco”(70 reviews)
“pool area”(77 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,250)
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Traveller rating
461
316
130
82
68
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461
316
130
82
68
Show reviews that mention
All reviewsrooftop barart decopool areatwo bedroom suitefull kitchenocean viewperfect locationour honeymoonvalet parkingfarmers marketocean avenuethird street promenadelos angelesvenice beachpierconciergebathtub
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21 - 25 of 1,057 reviews
Reviewed 5 March 2018

Vaughn, Hannah and everyone else I came into contact with at the hotel was beyond friendly and helpful with all of my needs! It was a truly special day I had planned for my girlfriend and myself and they went above and beyond to ensure...More

Thank drewhoward67
Response from Shangrila90401, Public Relations Manager at Hotel Shangri-La Santa MonicaResponded 19 March 2018

Dear Drewhoward67, Thank you so much for taking the time to post your review on TripAdvisor. We are so glad to read that you enjoyed your stay with us. To see the names of our staff members mentioned in the TripAdvisor comments gives us such...More

Reviewed 4 March 2018 via mobile

I stayed at the hotel on my way back to Australia for a business meeting. What a mistake. The room did not have the most basic of business requirements such as a work desk or desk chair!! The service in the restaurant was best described...More

4  Thank Mark W
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 4 weeks ago

Dear Mark W, We are disheartened to hear that elements of your visit were disappointing and did not meet your expectations. We look forward to an opportunity of formally apologizing to you for the service you experienced and we will ensure we make this right...More

Reviewed 4 February 2018 via mobile

Great location in the heart of Santa Monica down town. Great service with friendly staff. Rooms are spacious and clean. Great roof top bar with awesome view of the beach. Highly recommend for those visiting with family as you can walk around with great restaurants....More

Thank Jim E
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 5 February 2018

Dear Jim E, Thank you for such a kind and thoughtful review! We are overjoyed to hear how thoroughly you enjoyed every aspect of our hotel! We certainly take gratification in our superlative guest service, so to hear genuine praise of it is always heart...More

Reviewed 22 January 2018 via mobile

Nicely located with nice sea views however the whole hôtel needs an overwhole - old windows - no real isolation - old paints and grubby staircases - nice rooftop bar and good staff - average breakfast with no viewMore

Thank JPaul747
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 25 January 2018

Dear JPaul747, Thank you for the review. While we are pleased you enjoyed yourself in general, we regret that you experienced an inconvenience regarding to the status of the rooms. We have the distinct privilege of preserving this stunning Art Deco architecture while also having...More

Reviewed 18 January 2018

This hotel is one of the best I've stayed in. We stayed there for just one night to celebrate our 25th wedding anniversary. We were greeted with champagne upon arrival, our room was magnificent and had an ocean view. The staff was extremely pleasant and...More

Thank Buddy K
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 25 January 2018

Dear Buddy K, First and foremost, Happy 25th Anniversary! We are so glad that you enjoyed your time here, and are honored that we could have been a part of your anniversary vacation. Adrienne is truly world class. We are so honored to have her...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$364 - US$746 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#13 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$364 - US$746 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#13 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (478)
Room & Suite (433)
Pool & Beach (114)
Dining (63)
Amenities (28)
Family and Play Areas (2)
Nearby
Santa Monica
Santa Monica is a coastal town that maintains a
balance as a tourist destination and as an area with a
thriving local culture. On the beach, bikers,
roller-bladers, runners and walkers move along the
famed bike path enjoying the beautiful Los Angeles
weather. The solar-powered Ferris wheel at the Santa
Monica pier spins high above the water, while park
revelers scream with delight riding the roller
...More
Questions & Answers
Ask a question
Mycca S
19 January 2018|
AnswerShow all 6 answers
Response from Shangrila90401 | Property representative |
Hi Mycca S, the pool is open everyday from 7am - 11pm. Thank you, Hotel Shangri-La Management
0
Votes
DeborahHa
14 September 2017|
AnswerShow all 3 answers
Response from Kelvin M | Reviewed this property |
I think you are allowed to leave your cases in receptiom and pick them up when It is time to leave. Or ask reception for an extended stay till after lunch,they may oblige, what you dont ask, you don't getting
2
Votes
SinCityTraveler
16 July 2017|
AnswerShow all 3 answers
Response from Shangrila90401 | Property representative |
Valet parking is $42 per night with in and out privileges which is a really good value for the area.
0
Votes
Room Tips
"Go for Ocean view rooms."
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"If our room was anything to go by, all rooms are quiet. Air conditioning was effective and inaudible."
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"Do not rely on sofa bed."
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"6th floor suites are spacious and offer great views"
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