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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
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1,003 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Santa Monica
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Showing 846: English reviews
Reviewed 24 December 2016 via mobile

hotel is perfectly situated in Santa Monica - great to explore the town as well as LA surroundings. Directly at Ocean Dr with a stunning view of the Pacific Hotel is the "old mother" of the Asians Shangri-La's and the Asian brand apparently pays this one brand-using-fees - well: should be the other way around as the Asian hotels are...

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Helpful?
Thank Sibylle B
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for choosing to stay with us and we greatly appreciate your feedback on your stay. I am disappointed to hear that you had some issues with your stay. I sincerely apologize about the stains inside your room, we were not aware of this. However, now that we are, we will rectify this immediately as that is...

Sydney
Reviewed 23 December 2016

The Shangri La is an old and run down hotel and over all our stay was ok. We paid for an ocean view room, but the website was misleading showing that you could see the view from the bathroom. Ours was blocked off. Even the view was from a tiny window. I really don't think that it's good value for...

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Helpful?
Thank Miray M
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Miray M, I am disappointed to hear your stay was anything less than absolute bliss. I do apologize the pictures of your anticipated room were misleading. Unfortunately not all of our rooms possess the ocean view from the bathroom. However, if you let us know upon check-in that you are unsatisfied with your accommodations, we are always more than happy...

playa del rey
Reviewed 21 December 2016 via mobile

We have been anxious for a few months, since we recommended this place to our friends visiting from Europe. Based on the location we knew it would be the right place, visiting our friends we parked on 2ND street structure and literally walked anywhere in Santa Monica from the hotel! I guess because we picked up our friends from there...

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Helpful?
Thank stepho92
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Stepho92, I'm happy you were able to enjoy the convenience of being so close to the 3rd Street Promenade. That is one of the many highlights of our hotel which guests so often rhapsodize about. Whether it be bellman, dining, guest services, or upper management, we all take great pride in making our guests the number one priority. We see...

Reviewed 15 December 2016 via mobile

A great hotel with ocean views. Large, clean & very cool 2 bedroom suites with full kitchen & also room service. Good location and a short walk to the pier, shopping and restaurants. Staff were very friendly & helpful. Definitely worth staying at.

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Helpful?
Thank Rebecca R
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Rebecca R, I'm delighted to hear you so thoroughly enjoyed your stay here at Shangri-La. The 24-hour room service is something we take great joy in providing to our guests. The Santa Monica Fishing Pier and the Third St Promenade are always guest favorites. Rebecca, I'd like you to know that as much as you enjoyed staying here, it pales...

Reviewed 11 December 2016 via mobile

We stayed for 3 nights in this hotel. When we first arrived we were shocked by how old/rundown the place is and requested for a refund/cancellation as we felt like we were deceived by the name of the hotel when they are actually NOT even part of the shangri-la group. Yet our request was turned down by both hotel and...

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Helpful?
3Thank nonfrequenttraveller
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Dear Nonfrequenttraveler, Reading this review, there is no doubt we disappointed you and we are sincerely sincerely sorry you did not enjoy your stay as most of our guest would. Our team of guest services agent and myself remember assisting you with any request during your stay, we are confused to read this feedback left from you however do not...

Toronto
Reviewed 9 December 2016

I travel quite a bit for business and stay in many hotels - some good some bad. This hotel however could be the worst one I have ever stayed at. They can charge insane rates but the hotel isn't worth paying even a quarter of that. The rooms are old, they look old and they smell old. The washrooms look...

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Helpful?
2Thank ToJARED
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

ToJared, I apologize that you were so disappointed in your stay with us. I can assure you that I will address the service issues promptly with my staff, however I am genuinely quite confused to hear such feedback as we are usually praised for our exemplary service. I am disheartened that you felt our rooms were old. Hotel Shangri-La of...

Chicago, Illinois
Reviewed 9 December 2016

Review may change once trip is complete. Hotel in central location, however it looks like it's trying to be something that it is not. In my review, I try to take into account the price vs offering, as well as the types of other hotels in the vicinity with similar price point. We thought that by booking a room within...

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1Thank Roland N
Reviewed 5 December 2016 via mobile

Clean yes , nice situation but please stay at another hotel in Malibu instead of this touristic area and expensive property. Old bathroom, expensive breakfast and no concierge . A nice roof top bar though

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Helpful?
Thank Katarina E
Sydney, Australia
Reviewed 29 November 2016

Although we are frequent visitors to Santa Monica we had never stayed at the Hotel Shangri La. What a pleasant surprise it turned out to be. We arrived very late at night, having arranged a hotel car pick up on our arrival from New York. The first bonus was the upgrade provided, to a very good suite. We stayed a...

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Helpful?
Thank rockjct1962
Dublin, Ireland
Reviewed 28 November 2016

We stayed in the Shangri-La hotel in Santa Monica for two weeks in September 2016 and we had a fantastic time. The hotel staff are so helpful and the service here is beyond reproach. The hotel is an original art deco building and so has a preservation order on it. The owners have got around this in a very sympathetic...

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Helpful?
Thank DeeDeenor

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $541 - $1,137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I do not know how to choose a better room”
 of 5 bubbles 95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
5 of 5