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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
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1,048 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Santa Monica
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Showing 885: English reviews
Sydney, Australia
Reviewed 16 January 2015

This is a fantastic hotel in a great location. I travelled with my husband and two children and foun the staff were extremely helpful and friendly. The restaurant food was brilliant and service from the wait staff was outstanding. We had a limo driver who was attached to the hotel called Chokri who made our stay fantastic he was super...

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Helpful?
1Thank Amandac1230
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for this stellar review! We are all delighted to read what a fantastic stay you had! We are all here to provide just that: fabulous, unforgettable memories for all our guests, whether traveling alone or accompanied by their family. Chokri is very appreciative for the kind words, and happy to hear he made your stay a...

Herefordshire, United Kingdom
Reviewed 15 January 2015

You want to enjoy being in LA but away from the maddening crowd and yet plenty around you - this is perfect. The rooms are spacious, quirky, very well appointed and the step into the bath really is needed. All the staff are smiling helpful whether it be the valet or the bar tender, the breakfast was plentiful and it...

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1Thank Croft69
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the great review! We, indeed, are the perfect location, and we offer the best of both worlds- amazing beachside relaxation, and easily accessible city life entertainment. Not to mention that the only outdoors rooftop bar in all of Santa Monica is only an elevator trip away! Thank you for also mentioning our exceptional staff, we...

Melbourne, Australia
Reviewed 15 January 2015

We arrived very late one night and were warmly greeted and checked in, our bags in our room immediately. Nothing was too much trouble - even getting our son's PS4 set up and operational. Our generously proportioned room was immaculate and beautifully decorated with art deco touches. Not only did it have a full and functional kitchen, it was provided...

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Thank Bronwyn S
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for the fantastic review! We were delighted to read that we provided all the necessary elements conducive to an amazing guest experience. Thank you for the great comments about our amazing staff. Troy and Sonny are thrilled that they were instrumental in creating such a memorable stay. Thank you again, and we would love to see...

Reviewed 9 January 2015 via mobile

Fabulous stay! The staff are the best, so friendly and helpful. The hotel is gorgeous and so different to most with a wonderful atmosphere. The pool area is perfect (and different again...love it) and heated pool for winter. The roof top bar is a must at sunset...best photo of the holiday. Again, best staff I have ever experienced at any...

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Thank melinda e
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for writing this superlative review! We are so grateful for the beautiful compliments, and for honor of placing us at the very top of your travel endeavors! We all are here to provide just that: exceptional guest service and beautiful, heart-warming memories. The photo of the sunset, as captured from our rooftop bar, speaks volumes...

Reviewed 31 December 2014

I would like to thank the managers David and Henri. First class service! Very impressed! Me and my wife loved it! We would recommend anyone to visit! The staff were very friendly and the room was exceptional. Location was amazing! I am very happy in paying money to stay at this hotel. Troy the concierge person was most helpful so...

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1Thank Asjohal
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your feedback! I'm so happy to read that we provided Excellent Service. We are very proud of our location, and Santa Monica is a truly incredible city. The Hotel Shangri-La acts as your home away from home, and we want all of our guests to feel Welcome, Comfortable, and Important. We so enjoyed serving you,...

London, United Kingdom
Reviewed 28 December 2014

A lovely place to stay. You cold almost imagine being there in the twenties, but with all the amenities of the 21st century. The attention to detail both in the common parts & the rooms was really lovely. The staff were attentive and the facilities were good. Unfortunately we were only there for a week. It is situated fairly centrally...

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2Thank Boz T
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for staying with us. We are so grateful that you took the time to share your comments on TripAdvisor. We are so happy that you enjoyed your time at the hotel. The location is truly amazing, and I'm so happy that it added to your experience. The best part of your review is reading that your...

London, United Kingdom
Reviewed 26 December 2014

We stayed for a one night stop over on our way to Florida, arriving on the red eye from Sydney, we got into the hotel super early hoping for an early check in and couldn't have asked for a warmer welcome. The staff were accommodating, friendly, helpful and worked hard to help us check in to a room as soon...

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Thank DebbieD76
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! I'm so happy to read that we were able to get you a room early! Whenever our guests arrive early in the morning, we stop at nothing to try an get them in a room as soon as possible. From the second our guests arrive we want vacation to begin!...

Sacramento, California
Reviewed 23 December 2014

I am happy with my recent stay at Hotel Shangri-La. The location is perfect as it is easy walking distance from the promenade or the pier. The hotel definitely showed some aging, but one can easily see the recent renovations made within. I was provided a free upgrade to the one bedroom suite on the first floor. The only slight...

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Thank Will G
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! We are so happy to hear that you enjoyed your stay, and that you felt our service was excellent. Our valet department is truly great. They are always providing such wonderful service, and the smiles are contagious throughout the staff as well! Thank you so much for choosing us and...

Arlington, VA
Reviewed 19 December 2014

Had business in LA so my wife and I decided to stay a few extra days in Santa Monica. The Shangri-La is a fantastic hotel at a very affordable price. We stayed in a veranda suite which had a wonderful view of the ocean. The rooms are modern, the bed is very comfortable and everything is clean. The staff are...

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Thank romp2001
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for sharing your comments on TripAdvisor! It makes me so happy to read that not only were you greeted warmly and efficiently by our staff, but to read that your experience as a whole was impressive is truly a great accolade. We strive to exceed the expectations of our guests, and we are so happy to...

New York, NY
Reviewed 17 December 2014

Having booked thru SLH, we were graciously offered an upgrade to a large suite having 2 bedrooms, 3 tvs, 2 full bathrooms and a full service kitchen. After having spent one night, I think we would have preferred a smaller, cleaner and more accomodating and gracious room rather than just large! The oven was dirty throughout the 4 days staying...

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Thank NPWNewYork_NY
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for sharing your feedback on TripAdvisor. Your comments are so helpful to us as we strive to be a better hotel. I want to immediately apologize for any disappointment you may have experienced with us. I'm happy to read that we were able to upgrade you. It is always a pleasure to welcome our SLH guests....

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $530 - $1,216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Cheap Tickets, Travelocity, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
17 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two bedroom suites are perfect for a group travelling together”
56benjamins, 12 Apr 2017 | Read review
“Terrace Suites = BEST.”
555cliffl, 24 Mar 2017 | Read review
“higher floors better, ocean avenue very noisy”
snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
JackieS210, 12 Feb 2017 | Read review
5 of 5