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Best Western Plus Gateway Hotel Santa Monica

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Best Western Plus Gateway Hotel Santa Monica
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1,122 Reviews from our TripAdvisor Community

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Reviewed today NEW

We were pleasantly surprised by this property. It was clean, the rooms were spacious, the coffee facilities were great and the location was even better. A short bus ride and we were at Santa Monica pier. The staff at the front desk were very helpful in answering our questions about the public transport system and offering change for the bus....

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Helpful?
Thank Rose D
Phoenix, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I stay at this hotel, when I'm in the LA/Hollywood/Santa Monica area. Hotel is very clean, reasonable pricing for the area free parking and WI fi. Staff is friendly, close to the Ocean. I trust this hotel as I have been in hospitality for 28 yrs and not all hotels I feel comfortable. The BW I Santa Monica is great.

Review collected in partnership with Best Western
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1Thank Roberta W
About Hotel's Favourite Review
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear Guest, Thank you so much for your loyalty to the Best Western brand. Our goal is to create a long lasting relationship with our guests and we appreciate you choosing the Best Western Plus Gateway Hotel for your business travel. We love providing our guests with great service and value. We look forward to welcoming you back in the...

Moorebank, Australia
Reviewed 6 days ago NEWvia mobile

Stayed with my mum, husband and three kids (10, 8, 6). We enjoy walking everywhere on holidays but this hotel was just too far to walk for the kids so we had to get Ubers to most places. 20 blocks (30 mins) to the beach and then another 5 to the pier. Only see car yards on the walk. The...

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Thank jgmain74
Palm Springs, United States
Reviewed 1 week ago

Room was comfortable and close to my appointment; however I was unable to connect to WiFi and was on hold for more than 20 minutes waiting for tech support before finally hanging up. Tech support was absolutely no help...!

Review collected in partnership with Best Western
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Thank Verne C
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear Guest, We’re sorry that you experienced connectivity issues while attempting to log on to our WiFi network. Your comments have been shared with our management team. Please consider us should you have a future appointment in the area!

Reviewed 2 weeks ago

2 star motel in good location needs refurbershene beds are very good. Breakfast limited choices. Needs upgrading .Poor value for this grade of motel.Have stayed here before seems to have gone down hill.

Review collected in partnership with Best Western
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Helpful?
Thank Jay V
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you for your feedback, your business is very important to us and we value your comments. We never want any of our guests leaving feeling like they had a less than perfect stay. Our goal is to surpass the expectations of our guests by offering competitive rates and added value amenities, such as complimentary parking and free wifi. We...

Eau Claire, United States
Reviewed 2 weeks ago

We stayed here the end of March. It was a very pleasant experience. The staff was very friendly. We even got a room upgrade at no additional cost. Will definitely come back when we're in the area. The bed/pillows were comfortable. Lyft was about $5 to the Santa Monica Pier area.

Review collected in partnership with Best Western
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Thank Connie F
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Hello from LA’s Beach City, Santa Monica! We always enjoy hearing from our guests and appreciate when our team members are recognized for their customer service! Thank you for being our guest and we look forward to seeing you again when you return to our destination!

Reviewed 2 weeks ago via mobile

We came here for the weekend from Northern CA and were very happy with our stay. Just a few blocks or minutes from Santa Monica Pier as well as close access to West Los Angeles areas such as Beverly Hills and Hollywood. Perfect location. Room was spacious, clean with modern decor. King Size bed was super comfortable. Large HD wide...

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Helpful?
Thank Holly A
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear Guest, we are so glad that you were delighted with your accommodations and had a great stay! Thank you for being our guest and we appreciate your recommendation! Please visit us again soon!

Reviewed 2 weeks ago via mobile

Our experience didn't start well. We arrived at the hotel at about 12pm with our huge suitcases and the lady on reception asked rather incredulously if we were there to check in, like it was a ridiculous concept and she couldn't quite believe her eyes. She gave us a lecture on how it was too early to check in and...

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Helpful?
Thank Jill M
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you for your feedback, your business is very important to us and we value your comments. I appreciate you taking the time to comment on exactly what went wrong, and I want to personally apologize for the experience you had. We will use this opportunity to review our service and processes and learn from the mistake we made. We’re...

Aspen, Colorado
Reviewed 2 weeks ago

We recently spent two nights in LA and wanted to be in either Santa Monica or Westwood. We had a positive experience here. The location is great and the fact they have their own underground parking structure is a huge plus. The parking is included in the rate, but at at the time of our stay rates were quite high---in...

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1Thank tiggerflute
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear Guest, thank you for taking the time to let us know how your stay was. We’re thoroughly delighted that your experience was positive. We want all our guests to feel like they have all the comforts of a home away from home, pillow top mattresses, mini refrigerators, in room complimentary coffee and tea. We are the only Best Western...

Reviewed 3 weeks ago

Stayed two nights on the final leg of Route 66. 1.5 miles from Santa Monica pier but buses are easily accessible. The rooms are beautifully remodelled with fridge, coffe machine, iron, hairdryer and free safe. Continental breakfast is available and ok. A little overpriced as the hotel does not have a pool and is out of town however, this is...

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Thank Victoria J
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you for choosing the Best Western Plus Gateway Hotel for the last two nights of your Route 66 trip. Our rates tend to be higher when compared to other Best Western hotels because we are the only Best Western in Santa Monica, and rates in Santa Monica are among the highest in the country. However, when compared to other...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Hotel in Santa Monica's Beach Cities burgeoning neighborhood located on historic Route 66 and easy accessibility to all that Los Angeles has to offer! Mid-City Santa Monica The Gateway Hotel is located less than two miles from Santa Monica's beach side, The Santa Monica Pier and pedestrian friendly Third Street Promenade with an array of luxury shopping and dining all within walking distance. ... more   less 

Additional Information about Best Western Plus Gateway Hotel Santa Monica

Address: 1920 Santa Monica Blvd, Santa Monica, CA 90404-1909
Region: United States > California > Santa Monica > Santa Monica
Price Range: $327 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Gateway Hotel Santa Monica 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Santa Monica
Santa Monica Best Western
Hotel Style:
#15 Business Hotel in Santa Monica
#16 Family Hotel in Santa Monica
#17 Romantic Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Gateway Hotel Santa Monica staff and other travellers.
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Questions? Get answers from Best Western Plus Gateway Hotel Santa Monica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Santa Monica pier is only a short bus ride away.”
rosed742, 24 Apr 2017 | Read review
“Top (4th) floor”
tiggerflute, 5 Apr 2017 | Read review
“stay away from the elevator”
Movinup, 20 Mar 2017 | Read review
“We always try to book a higher floor.”
6Miles01, 16 Feb 2017 | Read review
“get a room as far away from the street as possible”
birthdaygirl1105, 17 Jan 2017 | Read review
5 of 5