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I have never, ever been inside of such a disgusting, poorly managed hotel....ever.
-Had to chase down an employee after 10 minutes of standing at the abandoned front desk
-Was told early check-in wasn't available, that I would have to wait until 3:00...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 2 weeks ago
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been...More
I checked in with the night manager Tony. I paid $150 for a room that was worth $50. On getting to the room I found lampshades missing, cracked flooring in the bathroom that I cut my foot one, trash in the trash cans, a very...More
Thank Mickie Z
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 3 weeks ago
Mickie, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More
The rooms always has plenty of space to do your. However during my stay I ask for cookware twice and it never did show up. I couldn't use the internet to upload any of my files, because the motel has a firewall on it and...More
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Thank Charles S
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 16 November 2017
Thank you for choosing to stay at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. The condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with...More
My wife and I had a guaranteed reservation here. When we went to check-in, we were told they didn't have a room for us ! And "Tony" was extremely rude. They did find a room at another hotel and gave us a letter saying to...More
1 Thank robertjshively
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 31 August 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Terrible hotel. It ought to just file for bankruptcy, permit a new owner to come in to manage. Second time I have dealt with this hotel, and it struck out. No third chances. TV controller battery didn't work to turn on TV. Rat trap in...More
1 Thank EdwardBellamy
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 22 August 2017
Edward, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure...More
Response from PrincessWildhair | Reviewed this property |
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.