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Terrible hotel. It ought to just file for bankruptcy, permit a new owner to come in to manage. Second time I have dealt with this hotel, and it struck out. No third chances. TV controller battery didn't work to turn on TV. Rat trap in...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 2 days ago
Edward, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure...More
1) Substandard bedding, 2) loose fixtures in bathroom, 3) dark mold in shower, 3) staff looks like they sleep in their clothes. Checked in early and was put in a room that was adjacent to some major construction/remodel (sawing, hammering, no water service) that was...More
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Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 11 July 2017
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More
If you choose to stay at this joke of a property, you should have your head examined.
Overbooked, clueless newbie arrogant desk personnel, assigning already-occupied rooms, rooms with used soap, over an hour checkin, rooms with no curtains, rooms without air conditioning, rooms without any...More
1 Thank William D
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 26 June 2017
William, thank you for the review. We apologize for so many difficulties you experienced while you were here and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please...More
adding to other review... the place is filthy. Bedside table, counters everything filthy. The bathroom is worse the sink not even clean, holes in the walls, stains on counter, towels dirty. I have never seen a place so disgusting. I travel weekly and this is...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 19 June 2017
Please accept our sincerest apologies for your unpleasant experience at our hotel. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping Department...More
The rooms had none of the utensils that were supposed to come with the kitchenette. No phone. no cabinets. No dressers. What the room did have was marks within and atop the toilet bathroom sink bathtub and walls. Even though when traveling Lysol is sprayed...More
Thank toccara s
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 11 April 2017
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We will discuss these issues...More
US$150 - US$347 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from PrincessWildhair | Reviewed this property |
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.