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Extended Stay America - Santa Rosa - North

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Traveller (25)
Room & Suite (30)
Dining (3)
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Overview
  • Excellent7%
  • Very good14%
  • Average21%
  • Poor24%
  • Terrible34%
3 weeks ago
“Cleanish, average,”
3 weeks ago
“Not recommended”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Santa Rosa - North
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Santa Rosa - North
Special Offer: Save up to 10% TODAY!
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (83)
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1 - 5 of 82 reviews
Reviewed 3 weeks ago

Stopped into the Santa Rosa North Extended stay for 1 night. Its a few miles north of downtown, just off Hwy 101. Pretty easy to get to the hotel from 101, and relatively easy to get onto 101 from the hotel, once you figure out...More

Thank MackStWgns
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 3 weeks ago

Mack, thank you for choosing us during your holiday weekend. We are glad to read you liked our convenient location and well-kept property. That being said, we are sorry for not meeting some of your expectations with our facilities. We have shared your feedback with...More

Reviewed 3 weeks ago via mobile

Brought my family here for the holiday weekend. We were able to check in an hour early so the little ones could take their naps, so that was a positive; but, the positives really end there. The room was small but functional. The toilet had...More

Thank Nathan R
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 3 weeks ago

Nathan, we apologize for the poor service you encountered from our front desk team and for the issues you had with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving...More

Reviewed 17 April 2018

This hotel is located in a nice part of Santa Rosa CA. Hotel itself is staffed with many minimally trained people. Housekeeping staff can be extremely rude and mean. This hotel is great for homeless, meth users, fresh out of jail individuals. Anyone else, you...More

Thank chicagogirl360
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 18 April 2018

Thank you for your stay. Please accept our apologies for the less than positive experience with our associates. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen...More

Reviewed 7 April 2018

If you are a smoker or a transient, then this hotel is for you. If you are a business traveler, or are traveling with children, stay away. The hotel -starting with the front entrance - wreaks of smoke. he hallways, common areas, and rooms (even...More

Review collected in partnership with Extended Stay
Thank dianewY2176ZB
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 8 April 2018

Diane, we apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve...More

Reviewed 6 February 2018

I have never, ever been inside of such a disgusting, poorly managed hotel....ever. Check in: -Had to chase down an employee after 10 minutes of standing at the abandoned front desk -Was told early check-in wasn't available, that I would have to wait until 3:00...More

Thank nismo9090
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 7 February 2018

Thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$131 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$131 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (25)
Room & Suite (30)
Dining (3)
Questions & Answers
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Terry5083
5 November 2014|
Answer
Response from PrincessWildhair | Reviewed this property |
Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
0
Votes
Room Tips
"The back parking has good access to some of the 2nd floor rooms, but might not be the safest place to park"
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"Try a different hotel."
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"Please do not even consider this place, as is"
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"Stay somewhere else."
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