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Extended Stay America - Santa Rosa - South

101 reviews
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Traveller (27)
Room & Suite (13)
Dining (1)
Overview
  • Excellent6%
  • Very good10%
  • Average15%
  • Poor17%
  • Terrible52%
16 Jan 2018
“No longer a cheap place to stay.”
1 Oct 2017
“Reserve a room at your own risk”
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Tennis Court
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Santa Rosa - South
Special Offer: Save up to 10% TODAY!
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (101)Write a Review
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1 - 5 of 100 reviews
Reviewed 4 days ago

We stayed here last weekend, and booked this hotel because there is a hotel shortage in Santa Rosa right now. Never again. I prepaid through Priceline, $138/night. Our room was small and cramped, the carpet was perhaps the filthiest I have ever seen. Bed was...More

Thank Janipurr148
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 3 days ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed 1 week ago

I booked this hotel twice, 2 consecutive weeks. The first week I prepaid through hotels.com, they sent me a message that they were booked in the room I had chosen 2 full beds and would comp me a 1 bed room, which was fine since...More

Thank Sue C
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 1 week ago

Sue, we are sorry for the difficulties your employees encountered with their reservation. This is certainly not the type of experience we want our guest to have, and we are looking into the matter to see what went wrong and ensure such incidents are never...More

Reviewed 17 January 2018

Carpet was very stained, cabinets were tacky, the price was much higher than the last time I stayed. It was quiet at night despite being near the lobby. The lady at the front desk was very nice. I am not sure I will here stay...More

Review collected in partnership with Extended Stay
Thank jagmech12
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 18 January 2018

Thank you for returning to stay with us. We are happy you liked our courteous service, but we are sorry for not meeting your expectations with regard to our pricing and regret that the cleanliness of your room was not to your satisfaction. We have...More

Reviewed 12 January 2018

I would never stay here again. After checking in the first room they tried to put me in there was already someone in there the second one was never cleaned. Finally after getting in my room about an hour goes by and my door swings...More

Review collected in partnership with Extended Stay
1  Thank alexgU3652NG
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 13 January 2018

We are sorry we were not at our best while you were our guest. We want nothing more than for you to have an outstanding stay, and we apologize for not rising to the occasion. Your comments will be shared with our entire team to...More

Reviewed 21 December 2017

I'm very ocd about alot of things an since i've been here the staff have been very helpful an understanding.. My husband an I are here from out of state an the staff have been very helpful in helping me find my ways around here.....More

Thank newwomanfrankswo2017
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 21 December 2017

It was a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to our entire staff for the job well done while you were here. Thanks for the recommending...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$125 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$125 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (27)
Room & Suite (13)
Dining (1)
Questions & Answers
Ask a question
Terry5083
5 November 2014|
Answer
Response from Alan Y | Reviewed this property |
I did notice an odd smell in my room when the ventilation was off for a time, but I think it was from a cleaning product, not cigarettes.
0
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Room Tips
"Do yourself a favor and don't stay here."
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"lower floors have a/c that work great"
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"Great Customer Service"
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"There isn't anything to recommend about this hotel."
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