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Extended Stay America - Santa Rosa - South

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Extended Stay America - Santa Rosa - South
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62 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Reviewed 4 days ago NEWvia mobile

So me and my friend frequent here often at least once a month , For the past year. We put up with the crappy quality and price raises just because the location was convenient. Our rooms always had a weird smell to them . Some of the other guest there are definitely on drugs and not shy to show it....

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Helpful?
Thank Allie K
Millbrae, California
Reviewed 24 October 2016

First time at an Extended Stay America so I did not know what to expect. My family and I were staying one night for a soccer tournament in Santa Rosa. Paid over $200 for the room. Room was filthy and it smelled. Spots and spills all over the carpet. The room looked like it hasn't been cleaned for awhile. Dust...

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Helpful?
Thank Lil_train
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that our hotel didn't suit your needs and that your room wasn't cleaned thoroughly. This is unacceptable and I am mortified that you experienced this on your first stay at one of our brand locations. We will work harder...

Sacramento, Ca
Reviewed 3 October 2016

Since the ride starts early, it is really nice to have a kitchen so that you can make something very early in the day for breakfast. Our son like to do the Panzer ride (about 120 miles) so we go along as support and make breakfast for him as well as get him to the start line. It is only...

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Helpful?
Thank nidan196
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review. It is great to see that you had a pleasant stay at our hotel and that our convenient location was beneficial. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Coalinga, CA
Reviewed 28 June 2016

If you book from Hotwire, the price to stay here is very reasonable for the location. It's a basic Extended Stay, with a full kitchenette in every room. The rooms aren't awful and the staff has always been pleasant. Breakfast is apples, coffee and granola bars. It's worth the stay if you get it through Hotwire, and I've stayed there...

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Helpful?
Thank Elisa H
Lubbock, Texas
Reviewed 18 June 2016

The fire alarm was hanging down from the ceiling. That was the first thing I noticed when I entered the room. There were stains all over the carpet and lamp shades. There was so much hair in the bathtub that I can't believe it was cleaned before we checked into the room. It was disheveled overall and my mother found...

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Helpful?
Thank williamsld83
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The state of the room you mentioned is unnacceptable. To prevent this from happening again, our team is checking rooms to this doesn't happen again. We continually work to improve our hotel, so I really appreciate you taking the time to give us feedback. If you would like to discuss this...

Palo Alto, California
Reviewed 12 June 2016 via mobile

Doesn't feel very clean, super loud, uncomfortable bed, hot with terrible AC- not worth the price! I found a hair in my (not mine, before I got in it!) Right off the highway so there is a ton of noise and really loud guests. Places in Santa Rosa are expensive, and this budget find is not worth it.

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Helpful?
Thank Nicole G
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had an unpleasant stay with us. In response to your feedback, I am making sure that my staff go into each room and check before the arrival of each guest. Thank you again for providing us with your feedback. If you would...

Santa Rosa, California
Reviewed 9 June 2016

Would not recommend or come back! What a poorly managed hotel! The problems started before we even checked in. The staff was rude over the phone and not helpful at all. This was the only available hotel with a kitchen however. We checked in with 3 adults and 1 toddler. Our room only had towels for 2 and no kitchen...

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Helpful?
Thank joechelsey
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about your experience while staying with us, please know that we will take all your comments and work on making sure this doesn't happen again. I sincerely apologize for your experience. Thank you again for providing us with your feedback. If you would like to discuss...

San Francisco Bay Area
Reviewed 30 May 2016 via mobile

A police car circled the parking lot. Guys jumping fence to the gas station next door. Tons of road noise. Awful management and staff who are very disinterested in you and their jobs. Not a single drinking glass or plastic cup in the room unless you go get a big tub of dishes etc from the office--enjoy that colander along...

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Thank ryans69
Newport Beach, California
Reviewed 27 May 2016 via mobile

After reading the reviews I would have never have booked this hotel but Hotwire doesn't name the hotel until after you've paid. I pulled up and parked in the parking lot next to a truck with its back window smashed out as I was checking in. Front desk service was fine and room was OK. I got up early to...

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Thank Babycheeses
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to provide you with a comfortable stay. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Thank you again for providing us with...

Reviewed 19 May 2016 via mobile

As always, this room was under the CLC plan, and therefore probably substandard from typical rooms. I was actually in 3 different rooms over a month period. One of the biggest issues at this location is parking. If you weren't parked before 9pm, it had some challenges. Overall, it"s your average Extended Stay hotel. All of which are now becoming...

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Helpful?
Thank James C
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. Additionally, I will retrain our front desk staff to make sure each guest receives...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Santa Rosa - South

Address: 2600 Corby Ave, Santa Rosa, CA 95407-7867
Region: United States > California > Sonoma County > Santa Rosa
Price Range: $126 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - South 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America Santa Rosa
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Santa Rosa - South staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please don't book.”
 of 5 bubbles Lil_train, 24 Oct 2016 | Read review
“Back 3rd floor should be the quietest.”
 of 5 bubbles nidan196, 2 Oct 2016 | Read review
“Just a clean place to stay. Doors open to the outside.”
 of 5 bubbles elisecourtneyp, 10 Nov 2015 | Read review
“Don't stay here.”
 of 5 bubbles 397inbalb, 1 Nov 2015 | Read review
“the front is along the highway, the back is a bit sketchy. Choose your poison.”
 of 5 bubbles TCM952, 1 Jun 2015 | Read review
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