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The SureStay Hotel by Best Western Seaside Monterey is just an 8-minute walk from the beach and is a short 10-minute drive from downtown Monterey. The hotel offers a daily complimentary continental breakfast, an outdoor hot tub and free Wi-Fi throughout the property and in all guest rooms.
Rooms very clean and well appointed. Check in very quick and in our room in 5 mins. The only downside to this hotel is the WIFI very intermittent and very frustrating. Very little outside noise and you get a good nights sleepMore
Response from Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside MontereyResponded 8 October 2018
Your comfort and convenience are our top priorities, and we thank you letting us know how we
have been successful in our efforts to impress you. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to...More
We were very happy with our stay here. This is a motel, not a fancy hotel. The room was extremely clean and the bedding was very clean and comfortable. No trouble with the toilets. The TV was new and large, the WI-FI worked great and...More
3 Thank maraeta
Response from Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside MontereyResponded 28 September 2018
Thank you so much for sharing your review and giving us an honest look at the guest experience in our SureStay Hotel by Best Western Seaside Monterey hotel. It is very rewarding to hear from you on this matter and we appreciate that...More
The rooms look nice in the pictures, and to be fair, the beds are very comfortable and the room looked as advertised.
But the toilets don’t work and apparently it wasn’t just our room. When my wife reported that it had clogged, the guy at...More
3 Thank 8dg2018
Response from GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Seaside MontereyResponded 10 August 2018
Thank you for your review, we are very disappointed that you did not enjoy your stay here more. We are sorry that your room had a plumbing issue, and we will have our maintenance team address this as a matter of priority. We are sorry...More
Our room had obviously been recently renovated, We liked all of the upgrades such as the new television and the overall decor in the room. Breakfast was a delightful surprise with the exception of the dining area being a bit to cosy.More
2 Thank ggmalcolm
Response from Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside MontereyResponded 30 July 2018
It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us. On behalf of my entire team, we would like to thank you for your wonderful review and thank you for...More
I would give this place 0 stars if I could. From the outside it looks like a cute, but the second you step inside it is UTTERLY DISGUSTING. I’ve never been more disappointed in a hotel ESPECIALLY FOR THE PRICE. It started with problems with...More
1 Thank vob97
Response from GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Seaside MontereyResponded 23 May 2018
It sounds as if we failed to provide you with the type of stay that our guests have come to expect from us and we apologize sincerely. We will discuss your comments with our entire team, and formulate a plan to improve several of our...More