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Extended Stay America - Los Angeles - Simi Valley

140 reviews
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Traveller (12)
Room & Suite (7)
Dining (1)
Overview
  • Excellent41%
  • Very good13%
  • Average19%
  • Poor12%
  • Terrible15%
Travellers talk about
“pet owners”(2 reviews)
“room rates are”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Simi Valley
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (140)Write a Review
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1 - 5 of 138 reviews
Reviewed 16 December 2017

So we check in on a Saturday afternoon (and we are still here) We were only able to pay for 7 days and tomorrow morning, I have to go back and pay for our last 3 days. Never seen a hotel do that. Then, we...More

Thank davidlong1944
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 17 December 2017

We are disheartened to read your review and sincerely apologize that you experienced so many difficulties during your stay with us. We never mean to disappoint our guests in any way, but we definitely failed in this attempt. Your feedback holds a lot of importance...More

Hotel's Favourite
Reviewed 1 June 2017

For the price I cannot think of a better deal than this property. I felt safe, its in a beautiful area with easy access to the beach, to the Ventura area and also in close proximity to The San Fernando Valley. The office staff were...More

Thank Cynthia B
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 2 June 2017

Cynthia, thank you for sharing your experience with us! We are glad you had a pleasant stay at Extended Stay America - Los Angeles - Simi Valley. We truly appreciate your kind comments regarding our convenient location and friendly staff. We value your business and...More

Reviewed 13 December 2017

We stayed here when we were evacuated from our home due to fire. We reserved two rooms for 4 people plus dog, but when we got there, they could not find reservation. We waited 2 1/2 hours (from 3 am to 5:30 am) while incompetent...More

Thank vtarocks
Response from 00esa, Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 14 December 2017

We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show...More

Reviewed 4 December 2017

we start with bad bathroom, there's no relaxing shower in the bathtub, it has a hole, it doesn' t keep the water, besides u have a cup for water but no botles of water and if u have to wait around 30 min for check...More

Review collected in partnership with Extended Stay
Thank Nestor Q
Response from 00esa, Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 5 December 2017

Nestor, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your...More

Reviewed 1 November 2017

Customer service is what will make or break a business. It is the customers money a business needs and there are always other places that offer better service that get more money. Management should know this but if management appearance is unpainted fingernails and wrinkled...More

Review collected in partnership with Extended Stay
Thank Joseph H
Response from 00esa, Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 2 November 2017

Joseph, please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$111 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$111 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (12)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Yes, stay at another hotel."
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"DON'T CHARGE FOR FASTER WIFI. Don't charge for WIFI at all! It should be part of the room expense..."
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"Both rooms that I had were very safe and quiet."
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"I don't know."
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