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Extended Stay America - Los Angeles - Simi Valley

140 reviews
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Traveller (12)
Room & Suite (7)
Dining (1)
Overview
  • Excellent41%
  • Very good13%
  • Average19%
  • Poor12%
  • Terrible15%
Travellers talk about
“pet owners”(2 reviews)
“room rates are”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (140)Write a Review
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21 - 25 of 138 reviews
Reviewed 27 June 2017

I can see they are trying to create a good environment, but it doesn't make up for lack of breakfast that claims to be offered, and the rollaway bed I pre-ordered that never arrived. The rooms are a little bit small and crowded with Furnishings...More

Review collected in partnership with Extended Stay
Thank Brandy P
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 28 June 2017

Brandy, thank you for choosing Extended Stay America - Los Angeles - Simi Valley and for your review. We are pleased to read you not only enjoyed our convenient location but also found us to be a good value. Nevertheless, we are sorry for the...More

Reviewed 19 June 2017

The whole building smelled of cigarettes and the room was just as bad with the smell of some kind of air freshener used to mask the smell of the cigarettes. Bath tub did not drain properly so we had to stand in water as we...More

Review collected in partnership with Extended Stay
Thank Lee B
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 21 June 2017

We truly regret our accommodations did not meet your expectations. We work hard to provide a clean and comfortable environment, and we sincerely apologize for the smell and maintenance issues you experienced while here. We will follow up on your concerns to ensure we are...More

Reviewed 19 June 2017

The hotel was very poor at customer service when i arrived back on 6.18.71 I wanted to re stay at hotel but as i came back i was turned away. i reserved my room on time and it was set but upon my arrival for...More

Review collected in partnership with Extended Stay
Thank federicomR2866BX
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 21 June 2017

We're sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Please know that we are working with our team to prevent...More

Reviewed 16 June 2017

The house keeping needs to improve the cleaning schedules on the weekly guests and have people to clean the rooms. The front desk could use some help with the reservations and the people staying are loud on the weekends.More

Review collected in partnership with Extended Stay
Thank 42kennedyb
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 18 June 2017

Thank you for sharing your thoughts. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you...More

Reviewed 15 June 2017

Check for proper operation of the plumbing when you first come in the room. The hotel doesn't inspect for this. I wound up holding a meeting with my European clients without the benefit of a working shower.. I doubt that impressed them in a positive...More

Review collected in partnership with Extended Stay
Thank V8350WWwilliamf
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Simi ValleyResponded 16 June 2017

We apologize for the service issues you encountered which led to a less than perfect stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$107 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$107 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (12)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Yes, stay at another hotel."
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"DON'T CHARGE FOR FASTER WIFI. Don't charge for WIFI at all! It should be part of the room expense..."
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"Both rooms that I had were very safe and quiet."
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"I don't know."
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