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BEST WESTERN PLUS Grosvenor Airport Hotel

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1,762 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
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Showing 1,621: English reviews
Bangkok, Thailand
Level Contributor
82 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 weeks ago

Stayed here for one night when arriving late into SF. It's fine as airport hotels go, shuttle takes you direct to the Hotel (takes around 10 minutes) although beware we had to wait for a long time for the shuttle (we may have just missed one but took 20-30 mins for one to arrive). Rooms are big with two double... More 

Helpful?
Thank BangkokBunny
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello BangkokBunny and thank you for your comments on your recent stay, we appreciate your feedback. We have several healthy items on our breakfast buffet including steamed rice, hard boiled eggs, yogurts, whole fruit, oatmeal, soy milk and more. I am sorry if you overlooked them. We hope to see you again in the future. Jim McGuire, GM More 

Bellingham, United States
1 review
Reviewed 5 weeks ago

I travel a lot for work and this has to be the very worst hotel I've stayed in, ever!! They charged to park in the parking lot, really!!?? The decor was so dated I felt I stepped back to the 80's and not in a hip retro way. it was so depressing and drab I couldn't wait to leave!

Review collected in partnership with Best Western

Helpful?
Thank Nancy H
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Nancy - thank you for your comments. I am sorry that you did not care for our hotel. We, along with 98% of the hotels in South San Francisco, (not to mention San Francisco) have been charging for parking for at least 8 years, and we are among the least expensive for parking. This is advertised on all of... More 

East Hanover, New Jersey
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 October 2016 via mobile

This was our last place to stay on our way back from a family event in both San Franscisco and Gilroy . We checked in after a day of sight seeing and had an early flight for the east. Everything was on schedule and found the staff was busy but helpful. The restaurant food was ok , would not order... More 

Helpful?
Thank Best-Mema
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Best-Mema and thank you for your nice comments on your recent stay. I am happy that you enjoyed our hotel. Sorry your husband had an upset stomach - we always receive very positive comments on our food, so we are confident it was not a result of that. We appreciate your feedback and we look forward to seeing you... More 

Denver, Colorado
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 October 2016

If you want to stay near the airport to easily catch an early flight this is a great jumping off point. it is clean and comfortable. there is a cute bar on site. The bed was comfortable. The room was quiet and had everything we needed.

Helpful?
Thank Beej80237
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks a lot for your nice review, we appreciate your feedback! Jim McGuire, GM More 

2 reviews
Reviewed 26 October 2016

nice, large hotel; close to airport, convenient for rental car return or hotel shuttle to airport: very good breakfast with lots of variety and choices; variety of small multicultural restaurants close by but most best reached by car

Review collected in partnership with Best Western

Helpful?
Thank betsylynnm
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

betsylynnm, thank you very much for your great comments on your recent stay. We appreciate your feedback, please come back again soon! Jim McGuire, GM More 

York, United Kingdom
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 October 2016

Stayed one night after LHR to SFO flight. Near the airport and easy to find. Check in excellent, friendly staff. Room was clean, amenities as expected with a BW Plus Hotel. Nice and quiet for a good nights' sleep. Parking easy and free. Bar OK, but wasn't easy getting served.

Helpful?
Thank PHEL56
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your nice comments on your recent stay. Sorry if the bar was busy and it took awhile to get served, we will improve on that. Please come back again soon, we appreciate your business! Jim McGuire, General Manger More 

San Pablo, United States
1 review
Reviewed 24 October 2016

Great Location!!. Close to airport. Price for a one night sleep over was reasonable and that also included 10 days free parking with shuttle service to and from airport. Worked very well with my schedule. I would gladly recommend this hotel to family and friends.

Review collected in partnership with Best Western

Helpful?
Thank Alfred D
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Alfred, thank you for your recommendation and your nice review. We look forward to your next visit! Jim McGuire, General Manager More 

Honolulu
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2016

Room space is expansive and clean. Transportation to the airport every 30 minutes starting at 4 AM and a grab bag lunch to go was a nice surprise also. An apple, carton of OJ, sweet roll and a power bar, no cost! Pleasant staff and check in took 2 minutes or less. Breakfast is scrumptious and balanced. Dining in the... More 

Helpful?
Thank Towerengr
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Towerengr and thank you so much for your great response!! Also, thank you for staying with us again and again. We love to hear this positive feedback and we look forward to your next visit! Jim McGuire, General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

Great location - only minutes from the airport. Convenient location for public transportation and downtown San Francisco. Hotel staff was very helpful with directions to assist new visitor to the area. I had a room with two queen beds which was very clean and comfortable.

Review collected in partnership with Best Western

Helpful?
1 Thank F531FYpatriciac
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you very much for your great feedback! We will share it with our staff, please come back soon! Jim McGuire, General Manager More 

Larne, United Kingdom
Level Contributor
295 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 15 October 2016

We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a very efficient service! Our room was ample large enough for 2 one night stays because we didn't need lots of storage... More 

Helpful?
Thank sandylindsay
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Sandylindsay, thank you very much for your thorough review on your recent stays, and we really appreciate that you stayed with us two times. I will share your comments with Stephanie, and our entire staff. We appreciate your feedback! Jim McGuire, GM More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Restaurant
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $138 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room when making the reservation -away from the elevators”
 of 5 bubbles R5130FWkevinh, 2 Dec 2016 | Read review
“Rooms not facing Airport Boulevard are quieter.”
 of 5 bubbles RobertK749, 27 Nov 2016 | Read review
“Stay away from elevator - VERY loud floor bells.”
 of 5 bubbles PamelaattheRiver, 3 Nov 2016 | Read review
“Higher floors quieter and have views”
 of 5 bubbles PHEL56, 25 Oct 2016 | Read review
“Book ahead, they get busy here.”
 of 5 bubbles Towerengr, 20 Oct 2016 | Read review
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