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I stayed for one night while transiting to another city. It's near the airport and has a free shuttle that runs between the airport and the hotel every 30mins. I got a good deal for a king suite over Expedia for the stay. It's generally...More
Response from sfosuites, Sales at Comfort Inn & Suites San Francisco Airport NorthResponded 1 May 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
For years I stayed at very expensive hotels in the Financial District of San Francisco. Parking was a minimum of $40 per day additionally. using the airport Bart station, I have learned the nuances of BART and can travel safely and quickly anywhere in the...More
We had been traveling as a family for a couple days and had stayed at a few run down places. This was the last night of the trip and honestly we couldn't have spent it in a better place. The room was clean, comfortable, and...More
Here are the reasons why:
- Reservations didn't send a reservation/confirmation email as promised.
- Zero understanding of customer service.
- When the television didn't turn on, the front desk was very unhelpful when they could have easily advised to adjust the height of the...More
The initial impression one gets from the common areas (exterior, lobby, and elevators) is a bit discouraging. But the rooms are spacious, cozy, and clean. The breakfast was very satisfying as well.
The staff was extremely courteous. I would stay there again if I was...More
Response from sfosuites | Property representative |
Dear Guest, the breakfast is a full menu of eggs, meat (sausage, bacon or ham), waffles, dry cereals, oatmeal, yogurt, rice, fruits, toast, danishes, coffee, tea, fruit juice, milk and all the toppings for each dish. We do... More
Dear Guest, the breakfast is a full menu of eggs, meat (sausage, bacon or ham), waffles, dry cereals, oatmeal, yogurt, rice, fruits, toast, danishes, coffee, tea, fruit juice, milk and all the toppings for each dish. We do not have a pool, rather a heated, outdoor spa/hot tub. The hours for the spa are 9:00 am to 10:00 pm. Each bed is king size. If your reservation is for two beds, there will be no room to place an air mattress. Please let me know if you have any additional questions.
Kevin Houston, Front Desk Supervisor