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Pros- The staff was super friendly.
Non smoking room smelt like 10 packs a day.
Stains on carpet and furniture.
Utensils available for purchase at front desk. That's a positive?
In truth, I did not spend a single night in this hotel.
Response from 00esa, General Manager at Extended Stay America - Stockton - TracyResponded 2 weeks ago
Thank you for sharing your experience with us. We are sorry to read our amenities and facilities were not to your expectations. I also apologize for the odor that compromised your visit. I have shared your comments with my housekeeping team so that they can...More
In Hotel management customer service is key, Having established that; the location of ESA Tracy is great .
The in house amenities are great and they work well.
The front lobby management folks; the service folks are excellent in understanding specifics of guest requirements; a...More
Response from 00esa, General Manager at Extended Stay America - Stockton - TracyResponded 19 July 2017
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Stockton - Tracy. We are so thrilled to read that you loved our attentive associates, the great value we offer for the price and your well-appointed...More
Stellar service!!!!! They make sure you're 100% satisfied with your stay! Asked front desk a question and made sure I got what I needed, very helpful in many ways! Kiran made me feel very welcomed, keep up the good work! Very very satisfied with this...More
1 Thank supreme2o9
Response from 00esa, General Manager at Extended Stay America - Stockton - TracyResponded 18 July 2017
We are delighted you chose to stay at Extended Stay America - Stockton – Tracy. It’s our pleasure knowing you thoroughly enjoyed being with us and loved the excellent service provided by Kiran. I will surely share your compliments for a job well-done. We can’t...More
Booked for a 2 week stay for work. Located right off freeway in shopping district, all your needs within walking distance - fast food, groceries, hardware, housewares, movie theater, gas stations, car lots & bar. As far as room conditions, pretty much the same as...More
Thank Tony C
Response from 00esa, General Manager at Extended Stay America - Stockton - TracyResponded 4 July 2017
Tony, thank you for choosing Extended Stay America - Stockton - Tracy and sharing a kind review. We are glad to know you were comfortable in your room and that our proximity to various places added to your joy. We hope you will make us...More
If you need to cook for yourself during a short stay, you'll probably do fine. Otherwise pay more and go somewhere else. Property worn to the point of being dirty. Bad smells (off gasing? aromatic cooking? skunk?)--not overwhelming, but definitely there the whole time we...More
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Response from 00esa, General Manager at Extended Stay America - Stockton - TracyResponded 1 July 2017
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we...More
US$89 - US$162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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