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Best Western Heritage Inn

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Traveller (43)
Room & Suite (25)
Dining (4)

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About

#11 of 16 hotels in Vacaville
Location
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Service
Value
GreenLeaders GreenPartner
Located in Vacaville,CA, the Best Western Heritage Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Baggage storage
Non-smoking hotel
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Vending machine
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
379Reviews4Q+A39Room tips
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j0sephf1522 wrote a review Feb 2024
Modesto, California1 contribution1 helpful vote
A strong odor of mold greeted us upon entering the room, especially in the bathroom. The plastic baseboards were coming off. The bathroom exhaust fan was out-dated and rusty. The main entry door was very hard to open. A grandma would never had gotten in or out. Luckily we stayed only one night.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Best Western Vacaville, General Manager at Best Western Heritage Inn
Responded 3 weeks ago
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7074488453.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ANNMARIESFREMONT wrote a review Aug 2023
FREMONT184 contributions120 helpful votes
Hotel's Favourite
Excellent customer service. Both office personnel helped us with a few minor issues when we arrived. Very caring staff. Room was very clean and roomy and other guests were quiet in the evening and morning.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Crystal M wrote a review Feb 2024
Kalispell, Montana43 contributions8 helpful votes
Great place ! Fast Eddie at checkin was very friendly and efficient. The king suite was spacey, everything worked and the shower had the highest water pressure ever. Brekast was great, other staff friendly and everything was very clean. A great price and location.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pamela P wrote a review Feb 2024
1 contribution
This week is my third week staying at this hotel in the last two months. My room was spotless. Monse who works the front desk goes above and beyond to ensure my stay goes well. The hotel is clean. It is quiet in the evenings which I have had issues with at other hotels. The breakfast that is included is amazing. Carla even offers to make guests mocha's. I highly recommend you give them a try. The price is great and this hotel is close to Kaiser, North Bay Medical, many restaurants and the outlet stores.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Edward B wrote a review Jan 2024
1 contribution
I was helped by Edward, he was great! The rooms were also clean and breakfast was good. I would definitely come back. I travel for work and go to a lot of different best westerns this one is at the top of my list!
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shannon B wrote a review Jan 2024
7 contributions
Perfect place to stay when visitng our beautiful Redwoods. Exceptionally kept rooms & property, year round pool and hottub, well stocked and rounded breakfast options, ALL staff are friendly, helpful and kind!
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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olinworley9 wrote a review Oct 2023
Lake Butler, Florida1 contribution
Our stay at this hotel was overshadowed by a grave safety concern, resulting in significant discomfort throughout our visit. To our dismay, we found ourselves unexpectedly LOCKED within our room. We promptly informed the manager of this distressing situation, only to be informed that maintenance wouldn't be available until the following morning. Strangely, the option of relocating to another room wasn't extended to us; instead, a meager $20 compensation was offered. Consequently, we were left with no choice but to spend the night locked in our room, plagued by concerns about potential emergencies like fires or medical issues, as well as a general unease at the idea of being unable to leave our room at will. We remained LOCKED in our room until the manager finally arrived to unlock our door the next morning, during breakfast. This experience left us feeling unsafe, anxious, and helpless, and we were thoroughly dissatisfied with the hotel's response to our predicament, which should have been handled with greater urgency and a more compassionate compensation.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brenda G wrote a review Oct 2023
Mesa, Arizona1 contribution
This establishment is in a dire need of renovating. Rooms are very run down, felt dirty, door wouldn't seal and since it was right next to the freeway, it was very noisy. I didn't observe any bugs, so that was a good thing. The front desk clerk was friendly, but I definitely didn't feel I was in a safe location, although the clerk assured us we were since it was near the outlet stores and row of restaurants.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Best Western Vacaville, General Manager at Best Western Heritage Inn
Responded 19 Oct 2023
Dear , S8759TXbrendag Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7074488453. Sincerely, Alfonso Escalante General Manager Best Western Heritage Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ksf12023 wrote a review Sept 2023
Prineville, Oregon1 contribution
I travel a lot troughout the year and generally stay in Best Westerns, Holiday Inns and Comfort Suites because they are generally dependable brand bnames. I drove up at night to caution tape across the breezeway, had to do two u-turns in heavy nighttime traffic on a four lane highway to get into the hotel parking. I pulled into to see old mattresses and other large junk dumped in an open area adjacent to the garbage dumpster. People were lounging on balconies, there appears to be a homeless encampment with loaded shopping carts in a closed business next door and the dog exercise area is next to a busy highway/sidewalk. The door frame looked as if it had been previously broken and the deadbolt would not work. The window lock was off when I arrived and the screen looked as if it had been tampered with and was bent. The air conditioner had no medium setting so it was either too cold or too stuffy. There was what appeared to be old food on the floor in the corners. The folks above me were up all night and sitting like zombies in hoodies on the stairs when I went out to walk my dogs at 5::30 in the morning. I was startled while at the pet area in the early morning by a man riding by on a bike caring a bag full of pop cans. In addition, there appeared to be drug paraphenalia outside the back door of the office by the pet area. When I went in to check out early, I inadvertently overheard a conversation about police having to be called the evening before to remove a homeless man from the property. On a bright note, the staff are phenomenal, the bedding was clean, pillows were comfortable, the towells were nice and there was a great breakfast offered! However, if safety is priority to you then you might want to avoid this hotel! I stayed for less than seven hours! I am not a hotel snob and I checked out early to go stay at a Motel 6 as my normal Best Western in the area was full this weekend?
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Best Western Vacaville, General Manager at Best Western Heritage Inn
Responded 14 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7074488453.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kristinlarkinpls wrote a review Aug 2023
Yelm, Washington1 contribution
We came to Vacaville to attend a family funeral. The Best Western was nearby and close to shopping and places to eat. The staff was helpful and friendly and went out of their way to take care of us. The rooms were clean, but the hotel is older and dated - could definitely use some updating. Honestly I would stay there again just because the staff was so great. The pool was clean and fresh towels are available poolside. Pleasant stay.
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
S$124 - S$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western vacaville, best western heritage hotel, vacaville best western
FORMERLY KNOWN AS
BEST WESTERN Heritage Inn
LOCATION
United StatesCaliforniaVacaville
NUMBER OF ROOMS
41
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN HERITAGE INN: UPDATED 2024 Hotel Reviews, Price Comparison and 68 Photos (Vacaville, CA) - Tripadvisor

Frequently Asked Questions about Best Western Heritage Inn
Which popular attractions are close to Best Western Heritage Inn?
Nearby attractions include Savers (0.4 km), Stars Recreation Center (0.4 km), and Burlington (0.5 km).
What are some of the property amenities at Best Western Heritage Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Heritage Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Heritage Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Heritage Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Heritage Inn?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Rice Barn Thai Eatery and Wine Bar, and Nation's Giant Hamburgers.
Are there opportunities to exercise at Best Western Heritage Inn?
Yes, guests have access to a pool during their stay.
Are pets allowed at Best Western Heritage Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Best Western Heritage Inn?
The staff speaks multiple languages, including English and Spanish.
Is Best Western Heritage Inn accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.